Transition Manager

Job Description

Roles and Responsibilities: Manage and lead assigned transition projects, ensuring seamless execution and timely delivery. Ensure customer satisfaction and drive stabilization of transitioned operations within 90 days post go-live. Act as the primary escalation point for clients and internal stakeholders regarding decisions, updates, and actions. Serve as a leadership escalation layer for resolving internal and customer-related project issues. Drive and participate in governance calls and review meetings with both internal teams and clients. Design, plan, and conduct training programs for transition teams; assess team readiness and training needs. Understand clients’ strategic business objectives to effectively define project scope, goals, and deliverables. Support pre-sales activities by contributing to RFP/RFI responses and transition solution design. Define business cases, outline project tasks and resources, and prepare detailed project and transition plans based on complexity and priorities. Integrate process migration with IT implementation to ensure end-to-end solution delivery. Continuously improve transition methodologies to minimize time, cost, and risk while maintaining quality. Identify and mitigate business and operational risks; implement business continuity plans for processes. Maintain key project documents, including project charters, plans, status reports, knowledge transfer records, and approvals using tools like Clarity. Contribute to due diligence activities and opportunity analysis for potential projects and support new business solutioning and sales pitches. Behavioral Skills and Attributes: Strong understanding of macro business trends, client pain points, industry challenges, and outsourcing objectives. Excellent communication (verbal and written), presentation, interpersonal, and conflict resolution skills. Demonstrated ability to lead teams with sound judgment and mentoring capability. High emotional intelligence to effectively manage stress, conflict, and change. Proven ability to meet deadlines and drive outcomes under time constraints. Strong planning, organization, and execution skills. Confident in interacting with senior stakeholders, including top management and clients. Flexible and mobile, able to travel on short notice if required. Knowledge of automation technologies and their impact on business processes. Strong relationship-building skills across internal teams and external client organizations. Resilient in high-pressure environments with effective stress management strategies. Technically proficient with the ability to link technology with transition strategies. Informed about current tools, technologies, and automation trends relevant to the outsourcing industry. Show more Show less