Transition Manager

Role Description:

The individual manages transition for projects/programs and drives planning, go-live, and post-transition

support. Helps identify, manage, and mitigate risks/issues to facilitate the on-time

The professional would need to be focused on successful delivery of the whole of the proposed change,

through effective co-ordination between multiple teams/functions, effectively manage inter-dependencies and ensuring clear accountability/ownership of respective activities. They position will reports to the Chief Delivery Office / Transition Director

Key Responsibilities:

• Develop an understanding of the organizations Transition Methodology, Services Offerings,

Solutions, Assets and Toolkits

• Drives the delivery of the program/project keeping the objectives of time, cost, quality and Customer Satisfaction (CSAT) in mind
• Demonstrates strong communication skills, coordinate with stakeholders and drives/leads

governance cadence

• Manages overall transition program in line with the defined transition methodology
• Conducts detailed transition planning in accordance with program objectives
• Monitors and governs overall progress against the defined plan
• Tracks and resolves issues
• Manages expectations across key internal and external stakeholders of the project
• Manages and motivates the team for expected level of performance and deliverable quality
• Manages and resolve team / stakeholder conflicts
• Identifies, evaluates, and manages risks through the transition lifecycle
• Reports transition progress at defined intervals to senior executives & stakeholder
• Manages Transition checkpoints as per schedule including effective handover to operations team
• Documents and shares project learnings for continuous improvements

Desired Skills & Experience:

• 8+ years of project management experience in ITES/BPM sector, will be good to

have transition experience

• Experience in leading projects independently
• Experience in handling client escalations and effectively address them to closure
• Proficient in making project plans, milestone tracking and effective reporting using Microsoft Office
• Ability to work under tight timelines and deliver results with minimal supervision
• Effective interpersonal, team building and communication skills
• Other good to have skills & experience:
• PRINCE 2/PMP certification
• Experience in project management tools like MS Project

send your cv to robinson.outsource@accesshealthcare.com