Technical Support Specialist

Job Title: Technical Support Specialist / Sr. Technical Process Specialist Location: Hyderabad Experience: 1–3 Years Industry: BPO / ITES / Technical Support Job Summary: Looking for experienced Technical Support professionals to assist Microsoft customers with post-install technical support, troubleshooting, and customer service across Windows, Office, and connected devices. Key Responsibilities: Troubleshoot software, network, and device issues across platforms Assist with installation, activation, and updates of Microsoft products Handle customer queries via phone, email, or chat Guide customers on billing, refunds, and token redemption Maintain case logs and escalate complex issues Deliver quality support while ensuring customer satisfaction Requirements: Graduate (BSc/BCA/BE/IT/CS preferred) Minimum typing speed of 30 WPM Strong communication and problem-solving skills Knowledge of Windows OS, Microsoft365, and remote tools Prior BPO/Technical support experience preferred Show more Show less