An Associate Solution Architect is a strategic resource for Granicus, responsible for managing the technical aspects of our competitive bids, responding to security questionnaires, and cross-functionally supporting other teams across Granicus. This role is able to read technical requirements and will learn to properly design a solution that meets those needs, all while improving the way we respond and manage our technical response library. An Associate Solution Architect is able to then demonstrate, internally, their shiny new proposed solution using our live environments and content. An Associate Solution Architect brings technical knowledge to the job and is able to read API documentation, is able to technically configure our solutions, understand security best practices, and can articulate these technical aspects of our job to non-technical people. We additionally rely on this role to fulfill non-revenue demand for solution expertise from other teams – working with Implementation, Customer Success, Product, Proposal, and Support teams to respond to technical questions and challenges. Note: The Associate Solution Architect is non-client-facing role within the Pre-Sales organization of Granicus. As you embrace the role of Associate Solution Architect, you'll continuously develop and hone your skills. As your journey continues, the expectation is that with time you'll evolve, gain the necessary pre-sales and business acumen to become part of the the client-facing Solution Architect team. #India What You'll Do Working with Proposal, Customer Success, Product, Support, Security, and Implementation teams to respond to technical questions. Though this role, is not directly client-facing, you will support the Sr. Architects, who do meet with agencies to present their proposed solution to address the agencies' challenge. Drafting technical requirements and updating and improving them over time, as needed. Using development and sandbox environments to test conceptual solutions and integrations. With guidance and coaching from the Sr. Solution Architects and Solution Architect Manager, you'll develop and gain the foundations on your journey to become a strategic sales and technical resource for the entire company. Responding to functional and technical elements of RFIs/RFPs. Maintaining a library of technical capabilities that are used in these RFPs. Responding to formal customer technical needs, such as Security Questionnaires. Learning the full suite of the Granicus platform through constant training, reading product releases, and internal product discussions Day In the Life Here are some scenarios you can't expect to encounter in your day-to-day in this role: An RFP has come in with technical requirements that need responding to, line-by-line. You'll use our existing library of technical responses to determine the best response to use based on the solution you propose. A scoping request has come in and you will work with the requester, the agency, and the implementation team to properly scope the solution and document your recommendations. The Platform team needs a working example of three different solutions, working together that sales and marketing can use for go-to-market needs. You build an example, using out-of-the-box configurations as well as the available APIs, to build a demonstrable solution. An existing client submits a Security Questionnaire as a part of a renewal. You'll respond to the questions and source any clarifying responses from the Security and Product teams. Advanced Scenarios, opportunities to shadow and learn from our Sr. Solution Architects: A mix of products was sold to a client, and the implementation team needs assistance on how best to integrate the solutions for the specific use case/need of the agency. You'll shadow a Sr. Solution Architect who grabs time with their team to discuss the needs and propose a path forward for making the integrations work, often by demonstrating it in a sandbox environment. An agency has selected Granicus as a finalist in a competitive bid and requests a demonstration of the solution (that a Sr. Solution Architect previously) proposed. You'll work with and take guidance from the Sr. Solution to prep for and provide a live demonstration, (performed by the Sr. Solution Architect), of the proposed solution and answer any clarifying questions the agency has. Who You Are Our Associates Solution Architects spend approximately two years learning our products through their contributions of technical requirement responses, completing coursework in our LMS, managing our content library, and shadowing other consultants. Associate Solution Architects are, therefore, a critical part of our team's growth, and we focus heavily on their learning progression through company-provided education opportunities and dedicated team member mentorship. Successful Associate Architects are a rare breed of highly motivated, voracious learners that bring a positive attitude every day. This role demands evidence of skills and experience like: Government experience is highly preferred. Knowledge of one or more of the Granicus Cloud Solutions is a big plus General knowledge of Solution Design Technical chops for a wide variety of programming and hosting scenarios. Has experience building integrations using APIs (REST, JSON-RPC), Webhooks, DB calls, etc. Very strong documentation skills for managing our thousands of technical responses in our library. Strong desire to work in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Very strong presentation and professional written communications skills Ability to quickly comprehend and explain complex solution concepts in simple, effective terms. Track record of continuous learning and solution-finding Strong organizational, communications and teamwork skills Project-oriented mentality Preferred (nice to have) but not required: Experience with security technologies and protocols Experience with Cloud technologies such as AWS, Azure, GCP Scripting languages - JavaScript, NodeJS, Python - any level entry to expert Experience with AI technologies Industry recognized certifications Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. ------------------------------------------------------------------------------------------------------------------------------------------------- The Culture: At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.- Embracing diversity & fostering a culture of ideation, collaboration & meritocracy- We bring in special guests from time to time to discuss issues that impact our employee population. The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Gov-tech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the Gov-Tech 100 list over the past 5 years and has been recognized as the best companies to work on Built In. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact: We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process- Assessment – Take a quick assessment.- Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.- Coding – Take a quick coding test online.- Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.- Reference checks – Provide 2 references so we can hear about your awesomeness.- Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.- Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India: Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –- Hospitalization Insurance Policy covering employees and their family members including parents- All employees are covered under Personal Accident Insurance & Term Life Insurance policy- All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses- Wellness Allowance to avail health club memberships and/or access to physical fitness centers- Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter. Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7. Access to learning management system Say., Learning Premium account membership & many more- Access to Rewards & recognition portal and quarterly recognition program. Security and Privacy Requirements- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. -------------------------------------------------------------------------------------------------------------------------------------- - Tips for writing a stellar job posting Remember it’s an advertisement! Pitch the opportunity and your team. The job posting is a marketing tool and should not be a re-hash or cut and paste of the full job description.Try to achieve a balance between too little and too much detail. Job postings light on detail can increase application volume but could increase the quantity of applicants that are not clear mismatch. Consequently, too much information could turn away job seekers too early in the process and may limit applicant pool. Include relevant information (job title, specific skills, conditions) and avoid jargon. Be honest, don’t embellish Show more Show less

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Granicus is looking for NetSuite Administrator to configure, maintain, and optimize Granicus’s NetSuite Application. As the administrator, it will be critical to understand Granicus’ business process and accounting practices to provide options to improve and support growth, while balancing the cost effectiveness and efficiency of the NetSuite instance. #India Job description We are looking for an experienced Senior Information Security Analyst with experience managing multiple audit frameworks, such as ISO 27001, SOC 2, PCI, FedRAMP, TxRAMP, and others. You will be part of the information security and compliance team and report to the Senior manager, Information Security. Your role will have a focus on compliance audits, control mapping, and analysis of compliance requirements. Your expertise will lend itself to identifying control gaps, collaborating with control owners to identify remediation paths, assessing risks, and providing analysis of control requirements. In this role, you will: Manage external compliance audits, including for FedRAMP, TxRAMP, ISO 27001, SOC 2, HIPAA, FISMA, CJIS, PCI, and Cyber Essentials. This includes internal audit preparation, evidence review and submission, coordinating audit schedules, and managing audit deliverables. Centralize and manage audit runbooks, including evidence runbooks. Build audit runbooks. Track audit findings and resolution. Lead audit retrospections to identify improvement opportunities, address challenges, and highlight success points. Identify and communicate control gaps, provide analysis of compliance requirements, evaluate remediation plans, and track through resolution. Build and maintain relationships with external auditors and control owners. Provide guidance to control owners. Work with control owners to identify opportunities to improve control implementation and scalability. Partner with product teams and control owners; provide guidance on compliance requirements for planned changes. Participate in change control review meetings to provide Security feedback and decisions. Manage security projects geared towards improvement of the ISMS, compliance audits, and security resources for internal stakeholders. Assist as security SME for support request escalations. Respond to customer questions, including to provide customer-facing responses and maintain a security answer library. Review and update security training content at least annually. We are looking for: 7+ years in information security and compliance Direct experience leading third party cloud security audits, such as ISO 27001, SOC 2 Type II, FedRAMP, StateRAMP, TxRAMP Knowledge of common security frameworks, such as NIST 800-53, ISO 27001, PCI, HIPAA, SOC 2, and/or Cyber Essentials Understand nuances between different audit frameworks in order to educate and support internal control owners, prepare for audits, and manage the audit process Experience documenting company security policies and procedures Strong communication skills, written and verbal Program management experience for multiple compliance frameworks Experience working with a robust product set, including software and cloud services Ability to work with technical teams and non-technical teams Familiarity with AWS, Azure, and/or GCP cloud security and infrastructure Relevant security certifications are a plus, such as CISSP, CISM, CISA, CRISC, or equivalent. Security Requirement Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. CLOSING FROM DEFAULT - ALL LOCATIONS Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

The Software Engineer role at Granicus is for developers growing their technical and software development skills developing products in a SaaS based environment. They take on challenging technical tasks and consistently make significant contributions to all areas of the Granicus product suite. Software Engineers are proficient in multiple different technologies and gain on-the-job experience applying their knowledge and experience in improving the design and quality of our products. They understand the deployment process and support our applications in all environments. As they gain expertise, they share their knowledge with the broader engineering team. #India What your impact will look like here Collaborate with product management and business stakeholders to deliver SaaS based solutions. Communicate and work effectively with others to create great high-quality software. Work in line with the software development process and actively seek to improve it. Proactively improve the design and architecture of our products. Design and implement solutions that are highly secure, performant, scalable and highly available. Support and maintain existing products. Come up with technical solutions to problems and push them through to implementation. Mentor and provide technical training to team members. Help train and onboard new hires. Champion the development team’s core values You will love this job if you have 4-7 years of experience developing, testing, shipping, and supporting production-quality SaaS based web applications Strong knowledge of .NET and related frameworks Knowledge of React, Java Script, HTML 5, CSS and related web technologies Experience developing unit tests Experience with relational databases (Azure SQL) Experience with Azure services – storage, queues, cache, etc. Commitment to quality and the craft of software development Excellent communication and time management skills Strong analytical and problem-solving skills Passion for learning new things and the ability to do so quickly Ability to serve as a technical leader of an open, collaborative, and extraordinarily skilled software development team Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. ------------------------------------------------------------------------------------------------------------------------------------------------- The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. -------------------------------------------------------------------------------------------------------------------------------------- - Tips for writing a stellar job posting Remember it’s an advertisement! Pitch the opportunity and your team. The job posting is a marketing tool and should not be a re-hash or cut and paste of the full job description. Try to achieve a balance between too little and too much detail. Job postings light on detail can increase application volume but could increase the quantity of applicants that are not clear mismatch. Consequently, too much information could turn away job seekers too early in the process and may limit applicant pool. Include relevant information (job title, specific skills, conditions) and avoid jargon Be honest, don’t embellish Show more Show less

The Technical Support Tier 2 is a detective whose knowledge of relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other scripting and documentation projects as required. The Technical Support Tier 2 team partners with the Technical Support Tier 1 team in maintaining a “Customer Focused” environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction. #India You will love this job if you have: Minimum 2 years’ experience providing technical support for cloud-based software and services. Ability to convey complex technical issues to technical novices as well as other experts. Medium knowledge of Networking Protocols. LAN and WAN infrastructure. Low-Medium knowledge of HTML, CSS, databases. You’ve used ticketing systems such as Zendesk, JIRA, Wrike, Salesforce or others. Knowledge of computer hardware and software, operating systems, and common software applications. Experience in building your own PCs. Experience with live streaming. Gaming, Twitch, YouTube or streaming to other channel content channels. Knowledge of video resolutions, frame rates, video formats and experience troubleshooting audiovisual systems including understanding wire diagrams, as-builts and signal flow. Knowledge of broadcast video hardware including cameras, switchers, signal scalers and converters. Strong client communication skills, exhibiting patience and grace in high stress situations. Hold a Technical degree in Computer Science Relational database experience (MSSQL & PostgreSQL preferred) Experience with administering servers and embedded systems Knowledge of SaaS or web-hosted software. The role requires the candidate to work in a 24/7 shift comprising 40 hours each week including possible public holidays and weekend working. A shift allowance is paid for actual working days upon successful completion of training and once the candidate is assigned to night shift. What your impact will look like here: Autonomously and confidently handle complex customer issues Proactively work directly with customers via email, chat, support tickets, phone calls and virtual face to face meetings to resolve their support query. This includes accurate record keeping in Salesforce across the customer account, support ticket, phone call or meeting and On - Call support. Become a subject matter expert on the Products you support Effectively collaborate with key internal teams spanning Technical Support, Engineering, Product and Service Delivery Work directly with clients to understand issues, document in a case, and work towards resolution. Adherence to our Service Level Agreements (SLAs), this includes customer response times, triaging of high severity issues, timely resolution of issues. Serve as an escalation point for key internal teams such as Customer Success, Sales, Product & Engineering and Management Complete ownership of technical issues as you collaborate with Product and Engineering teams to resolve more advanced issues Resolving escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention. Adherence to rotational / fixed shifts and On - Call support. Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. ------------------------------------------------------------------------------------------------------------------------------------------------- The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centers - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. -------------------------------------------------------------------------------------------------------------------------------------- - Tips for writing a stellar job posting Remember it’s an advertisement! Pitch the opportunity and your team. The job posting is a marketing tool and should not be a re-hash or cut and paste of the full job description. Try to achieve a balance between too little and too much detail. Job postings light on detail can increase application volume but could increase the quantity of applicants that are not clear mismatch. Consequently, too much information could turn away job seekers too early in the process and may limit applicant pool. Include relevant information (job title, specific skills, conditions) and avoid jargon Be honest, don’t embellish. Apply for this job Show more Show less

The Technical Support Tier 2 is a detective whose knowledge of relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other scripting and documentation projects as required. The Technical Support Tier 2 team partners with the Technical Support Tier 1 team in maintaining a “Customer Focused” environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction. #India You will love this job if you have: Minimum 2 years’ experience in customer care or customer support role. You’ve used ticketing systems such as Zendesk, JIRA, Wrike, Salesforce or others. Strong client communication skills, exhibiting patience and grace in high stress situations. Highly autonomous, self-driven and curious with the ability to work independently or in a team environment Strong analytical and problem-solving abilities. Hold a Technical degree in Computer Science Relational database experience (MSSQL & PostgreSQL preferred) Experience with administering servers and embedded systems Knowledge of SaaS or web-hosted software. The role requires the candidate to work in a 24/7 shift comprising 40 hours each week including possible public holidays and weekend working. A shift allowance is paid for actual working days upon successful completion of training and once the candidate is assigned to night shift. What your impact will look like here: Autonomously and confidently handle customer issues Proactively work directly with customers via email, chat, support tickets, phone calls and virtual face to face meetings to resolve their on technical query. This includes accurate record keeping in Salesforce across the customer account, support ticket, phone call or meeting and On - Call support. Become a subject matter expert on the Products you support Effectively collaborate with key internal teams spanning Technical Support, Billing, Finance, Customer Success, Implementation, and Engineering. Work directly with clients to understand issues, document in a case, and work towards resolution. Adherence to our Service Level Agreements (SLAs), this includes customer response times, triaging of high severity issues, timely resolution of issues. Serve as an escalation point for key internal teams such as Customer Success, Sales, Product & Engineering and Management Adherence to rotational / fixed shifts and On - Call support. Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems. Take full ownership of non-technical issues, while coordinating with technical teams for advanced resolutions. Provide insights into recurring issues and recommend process improvements. Support team goals focused on customer satisfaction, quality, and service efficiency. The role requires the candidate to work in a 24/7 shift comprising 40 hours each week including possible public holidays and weekend working. A shift allowance is paid for actual working days upon successful completion of training and once the candidate is assigned to night shift. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. ------------------------------------------------------------------------------------------------------------------------------------------------- The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centers - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. -------------------------------------------------------------------------------------------------------------------------------------- - Tips for writing a stellar job posting Remember it’s an advertisement! Pitch the opportunity and your team. The job posting is a marketing tool and should not be a re-hash or cut and paste of the full job description. Try to achieve a balance between too little and too much detail. Job postings light on detail can increase application volume but could increase the quantity of applicants that are not clear mismatch. Consequently, too much information could turn away job seekers too early in the process and may limit applicant pool. Include relevant information (job title, specific skills, conditions) and avoid jargon Be honest, don’t embellish. Apply for this job Show more Show less

The Technical Support Tier 2 is a detective whose knowledge of relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other scripting and documentation projects as required. The Technical Support Tier 2 team partners with the Technical Support Tier 1 team in maintaining a “Customer Focused” environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction. #India You will love this job if you have: Minimum 2 years’ experience providing technical support for cloud-based software and services. Ability to convey complex technical issues to technical novices as well as other experts. Low-Medium knowledge of HTML, CSS, databases. You’ve used ticketing systems such as Zendesk, JIRA, Wrike, Salesforce or others. Strong client communication skills, exhibiting patience and grace in high stress situations. Highly autonomous, self-driven and curious with the ability to work independently or in a team environment. Hold a Technical degree in Computer Science Relational database experience (MSSQL & PostgreSQL preferred) Experience with administering servers and embedded systems Knowledge of SaaS or web-hosted software. The role requires the candidate to work in a 24/7 shift comprising 40 hours each week including possible public holidays and weekend working. A shift allowance is paid for actual working days upon successful completion of training and once the candidate is assigned to night shift. What your impact will look like here: Autonomously and confidently handle complex customer issues Proactively work directly with customers via email, chat, support tickets, phone calls and virtual face to face meetings to resolve their support query. This includes accurate record keeping in Salesforce across the customer account, support ticket, phone call or meeting and On - Call support. Become a subject matter expert on the Products you support Effectively collaborate with key internal teams spanning Technical Support, Engineering, Product and Service Delivery Work directly with clients to understand issues, document in a case, and work towards resolution. Adherence to our Service Level Agreements (SLAs), this includes customer response times, triaging of high severity issues, timely resolution of issues. Serve as an escalation point for key internal teams such as Customer Success, Sales, Product & Engineering and Management Complete ownership of technical issues as you collaborate with Product and Engineering teams to resolve more advanced issues Resolving escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention. Adherence to rotational / fixed shifts and On - Call support. Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. ------------------------------------------------------------------------------------------------------------------------------------------------- The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centers - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. -------------------------------------------------------------------------------------------------------------------------------------- - Tips for writing a stellar job posting Remember it’s an advertisement! Pitch the opportunity and your team. The job posting is a marketing tool and should not be a re-hash or cut and paste of the full job description. Try to achieve a balance between too little and too much detail. Job postings light on detail can increase application volume but could increase the quantity of applicants that are not clear mismatch. Consequently, too much information could turn away job seekers too early in the process and may limit applicant pool. Include relevant information (job title, specific skills, conditions) and avoid jargon Be honest, don’t embellish. Apply for this job Show more Show less

Building with the tools provided by our product teams, the Web Developer role configures systems and provides custom HTML/CSS code to deliver accessible, delightful, well-designed, and well-structured experiences to our customers. The role works closely with our Web Designer roles, reviewing and ensuring designs that are produced are feasible within our systems, and meet the accessibility standards required by Government. In collaboration with other developers, you will provide ideas and advise to assist Senior developers and the Senior Manager, Implementation to improve processes and make recommendations for Product improvements. Essential Functions: 1.Responsible for static and dynamic HTML programming 2.Review designs for responsive design compatibility 3.Build HTML pages based on technical specification documents (Adobe XD, Figma) 4.Convert/slice graphic designs (Photoshop/PSD’s) into HTML format (with CSS & JS) 5.Integration of HTML slices into an in-house CMS (Content Management System) 6.Website quality assurance 7.Test compatibility on different operating systems and browsers 8.Code review with peers 9.Manage a backlog ensuring timely completion of tasks assigned to you 10.Follow standards and maintain documentations 11.Develop and maintain any approved CMS customizations 12.Work within project teams, adhering to strict timeframes and budgets #India What your impact will look like here Strong knowledge of the following technologies: HTML, CSS/SCSS, JavaScript including JQuery Keen interestin learning and applying new technologies Collaborate with other developers, designers and customer engagement team members to deliver website and intranet sites that meet or exceed our client's expectations Work in fast-paced, ever-changing environment with a high sense of urgency Interact with employees at all levels of the organisation and to build strong working relationships with remote teams At least 2 years of web development experience Knowledge of cross-device/browser testing Knowledge of content management systems - open source or proprietary You will love this job if you have Responsibilities of role Independently configure settings and write CSS/SCSS and HTML code inside Granicus Products to achieve the required look and feel, while adhering to good code and accessibility standards. Participate in design reviews with the broader team. Clearly communicate boundaries of the design capabilities of our current systems with the Lead creative solution finding to push the design capabilities of our systems as they currently are. Desirable: SaaS experience Local Government or non-profit website development Understanding of web standards and accessibility Love of problem-solving and the ability to think outside the box Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We are a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

The Web Designer role works directly with our clients to create beautiful, user-centered visual designs to be implemented in Granicus products, through a combination of light UX research and user workshops. It works closely with our developers to ensure designs are achievable and accessible within our platforms, whilstdeliver high-impact designs that exceed client expectations. It works with clients to bring them along for the creative process andadvocates for user-centered best practice in conversations with non-designers. #India What your impact will look like here Produce quality visual designs (page layouts; templates) that strike a balance between stakeholder needs and usability for end-users while accounting for the peculiarities of designing for online systems - i.e. responsive screen sizes, changing content, performance, and accessibility Facilitate conversations and UX/design workshops with clients to move them through a mature design process Clearly communicate user-centered methods and their value to non-designers Deliver design presentations with the ability to clearly articulate the rationale behind design decisions and facilitate decision-making by stakeholders Work with the other designers at Granicus to contribute to and refine our design systems. Collaborate with clients, developers and project managers to understand problems and achieve solutions Develop client deliverables, including but not limited to analytics reports, user testing, survey reports and low fidelity wireframes that support established interaction patterns, information architecture and user workflows Ability to effectively manage and prioritize multiple projects and tasks You will love this job if you have 2-4 years of graphic design experience 2-4 years of experience designing for web 1-2 years of experience with UX Comfortable using Adobe XD, Figma, Photoshop or similar software A command of color theory, image composition, and typography A good understanding of web design fundamentals and systems, such as interface style guides, responsive design, grid systems, and front-end frameworks Knowledge of Industry trends and best practices for web interfaces Good foundation in usability and accessibility of UI design Strong knowledge of interaction design and methodology Solid understanding of user research and user centered design Proven experience working with a team to iterate and implement projects Demonstrated ability to take a project from concept to launch Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We are a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

Granicus is looking for an energetic, outcome focused, Senior UI Designer to manage and grow our Design Systems. Working closely without team of UX Designers and Front-end Developers, reporting to the Director of UX Design. The focus of this role is to craft, share, and safeguard the building blocks of the UIs of Granicus software from components to processes. #India What your impact will look like here You will be growing a very capable design system for one product, to one that works for six products, over ten engineering teams, and over five UX designers. As an experienced UI designer, you will be responsible for the user experience and visual design quality of the contents of the design system. As a systematic thinker and excellent communicator, you will implement design system processes and document and share updates to the design system. You will be responsible for: Refreshing the existing design system structure and processes The quality of components Aligning with stakeholders on design system content Writing the design system content Checking that coded components match the designs Working with designers and developers to design and create components in Figma Working with developers create components in Storybook The speed of delivery of components Planning the delivery of components Your days may typically consist of: Adding components to the design system in the documented source of truth and Figma Using your top-notch Figma skills to create responsive and props-based Components that work for developers and designers Working with Engineering to add components to Storybook Communicating updates to the cross-functional teams Managing expectations and stakeholders You will love this job if you have A keen eye for detail Have a passion for simplifying complexity Enjoy sharing knowledge Adaptive communication style to suit different audiences Required experience, knowledge, and skills: Over 2 years of experience in maintaining an enterprise software design system making components and templates, Documenting components, principles, requirements and working with effective processes Over3years of experience in enterprise software design in a large software company (Please note we are not looking for a designer from a mobile apps or websites background) Excellent understanding of the structure and popular patterns used in enterprise software Atomic design practitioner Understands how UI component sets work for designers and developers Industry leading,100% up-to-date, skills in Figma Excellent understanding of CSS Excellent eye for design Understanding of build effort for UIs and ability to balance quality and time Good to have: Experience in stakeholder management and shaping processes in a software company Previous experience of designing with, or design systems using; Material-UI, Chakra or Amplify Design Degree, Bain UX, Graphic Design, or related area Other : This position will have a 6-month probation period This role is subject to a background check This role may require domestic and/or international travel from time to time Shortlisted applicants will be required to showcase a portfolio of their previous work and demonstrate their knowledge and capabilities Candidates should be prepared to do a design walk through and task as part of the interview process The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. Show more Show less

Granicus is looking for a skilled Technical Product Manager with deep expertise in platform technology to join our Operations Cloud product team. The desired candidate should be passionate about our platform’s ability to impact government efficiency, promote citizen engagement, and increase transparency. Granicus has agenda, video, and records request management product offerings, united in our Operations Cloud solution set, that tailor to the unique needs of our government customers. The software that we provide is used to automate processes, provide transparency, and increase accountability. Our customers depend on our platform to provide a highly reliable and high-quality experience to their stakeholders. We’re looking for someone with experience designing and supporting software platform, who has a collaborative approach to work, and has both business and technical expertise. You will work closely with cross-functional stakeholders to align around a vision for the Operations Cloud components of the Granicus platform. What your impact will look like here Collaborate closely with teams across the business including engineering, implementation, support, customer success, UI/UX, and product to provide expert guidance. Maintain multiple critical software solutions. Drive technology choices, implement new features, and influence the platform direction. Support product consolidation strategy and a unified platform direction. Collaborate with product teams to prepare project specifications and define the roadmap. Build high-performance, stable, scalable systems. Lead high-level architecture discussions and planning sessions. Define, analyze, and report on various metrics that determine the success of the Operations Cloud solutions. Monitor adoption, usage, and profitability impact of the Operations Cloud solutions and make recommendations to drive each of these levers. You will love this job if you have: 5+ years in a product management or product engineering role Success working in an agile environment High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product Excellent organizational, quantitative analytical, and project management skills Experience delivery high-quality technology products and services in a fast-moving environment where priorities shift rapidly Demonstrated success in working with cross-functional teams Excellent communication skills regardless of the audience Ability to break down the long-term vision down into specific, manageable deliverables that deliver user value as quickly as possible Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements Define, analyze, and report on various product metrics from usage to profitability Monitor adoption, usage, and revenue impact of new services and features Experience working in Salesforce, JIRA, and Aha! Is desirable Experience with government or government technology is preferred Technical Qualifications: Operating system and cloud fundamentals - Windows, Linux, embedded systems, AWS Software development -Languages: C#, NodeJS, Electron, React, Ruby on Rails; Technologies: REST, SOAP, event-based communication The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. #India Show more Show less

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. #India What your impact will look like here: The Back-end Web Developer works alongside a team of developers and analysts to provide support for the Simpleview CRM and related products. This position requires an advanced understanding of HTML, JavaScript, ColdFusion, Angular, and SQL. This position is expected to deliver high-quality, error-free work while meeting service level agreements (SLAs). Work with a Lead Developer to complete client contracts and projects. Work with the project owner to facilitate completion of work. Write SQL scripts for importing and updating data within the Simpleview CRM. Modify existing templated reports to fit client needs. Create new reports based on client-provided specifications. Debug issues in business/application logic and implement a resolution. Develop scripts to update Extranet permissions and send mass emails. Customize FormBuilder forms. Debug issues in business/application logic and implement a resolution. Troubleshoot Simpleview CRM integrations (e.g. aggregator, act-on, cvent, marketplace). Troubleshoot issues with the sync between Simpleview CRM and Simpleview CMS. Troubleshoot issues with 3rd-party vendors consuming the Simpleview CRM web API. Support enterprise clients. Report issues & errors with the core application. Branch updates to the core application for QA/review. Peer review the work of other developers. Test all completed work to ensure proper and error free functionality. Complete all programming tasks while following company code standards. Complete and respond to change requests from client, project owner or Lead Developer. Manage timelines and ticket queues in order to provide timely delivery of tasks. Maintain open communication with Lead Developer and/or project owner on all project tasks. Communicating with Lead Developer and/or project owner when timelines or ticket expectations cannot be met. Update all ticket and project notes and statuses daily within the internal Simpleview ticket system. Maintain accurate time entries. You will love this job if you have: 6+ years of professional web development experience with excellent time management and time tracking skills. Ability to explain technical concepts to non-technical stakeholders. Proficiency in providing regular project updates, reporting progress, and communicating effectively about project timelines and any potential challenges. Strong problem-solving communication skills, including the ability to articulate challenges, propose effective solutions, and collaborate with team members to implement resolutions. Familiarity with version control software (Git and/or SVN). Demonstrated ability to produce clear and thorough documentation, including writing well-commented. Experience with Jira, SCRUM/Agile development. Demonstrated commitment to staying up to date with relevant trends, tools, best practices, and changes in your field. Demonstration of innovative thinking and problem-solving skills. Experience with branching, merging, and resolving conflicts to maintain codebase integrity. Preferred working knowledge of coding best practices and design patterns. Experience with SQL, HTML, CSS, and JavaScript/jQuery. Demonstrated ability to troubleshoot and debug code efficiently using debugging tools and techniques. Knowledge of Asynchronous JavaScript and XML/JSON (AJAX) to improve user experience and application responsiveness. Knowledge of object-oriented programming principles for building scalable and maintainable applications. Demonstrated ability to write complex SQL queries to extract, manipulate, and analyze data. Familiarity with ColdFusion. Experience developing on a large scale web application. Understanding of functional programming paradigms for creating reusable and modular code. Experience in building and consuming RESTful APIs for seamless communication with external systems. Knowledge of creating and managing stored procedures and triggers to automate database tasks. Familiarity with Internet Information Services (IIS) for hosting and deployment of web applications. Familiarity with scripting languages like Python for automating tasks, data processing, and system integrations. Experience in query optimization and performance tuning for efficient database operations. Expertise in isolating, troubleshooting, and resolving issues related to bad, missing, or incorrect data within the SQL/database environment. Experience with the AngularJS (Angular 1.x) framework including services, controllers, directives, and modules. Preferred Demonstrated ability to identify bottlenecks in database operations and propose solutions for enhancement. Security and Privacy Requirements · Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. · Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team - We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture - At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - A few culture highlights include – Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population The Impact - We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Granicus Quality Engineer contributes to the overall quality of multiple software platforms, executing on quality initiatives throughout the entire testing lifecycle. Responsibilities include, but are not limited to, test case creation, manual testing, defect analysis, status reporting, and generating metrics as required. Experience with automated testing is strongly preferred. Granicus releases new features and functionality frequently, and the QE team is on the cutting edge of everything we do. In this role you and your team become key product experts and drive how new features are implemented. #India What your impact will look like here: Design and execute manual test cases for new product development and enhancement Design and implement test strategies for validating dashboards, charts, and data visualizations. Perform end-to-end testing of visual components built using tools like Highcharts, Novo, and other BI tools. Exposure to designing of automation framework Understanding of Integrating automation suite with CI/CD pipeline to facilitate continuous testing and deployment process Experience in any of the tool such as Selenium/Cypress/CodeceptJS etc with programming languages such as Java/JavaScript/TypeScript etc Strong experience in testing RESTful APIs and API automation Knowledge of SQL Identify areas of risk and mitigate those areas to ensure stable releases Ensure quality criteria is met for all areas before product release Debug and triage failures, escalating issues as warranted You will love this job if you have: Bachelor’s degree in Computer Science/Information Technology or related field; or software test related experience/knowledge 5 - 8 years of software testing experience, or equivalent, in a professional software development environment 5+ years of experience testing web-based applications, with a focus on data analytics and visualization. 3+ years of experience in test automation Experience with exploratory/edge/corner testing techniques and risk-based testing Strong attention to detail Ability to multitask, prioritize, and quickly adjust in a rapidly changing environment. Preferred Skills: Experience executing automated test scripts Familiarity working within an agile software development process Exposure to cloud platforms (AWS, Azure, GCP). Experience in a SaaS environment Experience with accessibility testing is an added advantage Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. ------------------------------------------------------------------------------------------------------------------------------------------------- The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here . The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Senior Software Engineer – UI/UX Developer is a key technical person in the shared services team. Granicus shared services team is on a journey of developing platform services which will be used across Granicus product portfolio. This a front-runner team who evaluates latest technologies, embraces and evangelize the solutions across Granicus for adoption. The Senior Software Engineer is a go-to technical resource for anyone in the broader Granicus technology organization. They fully understand the deployment and support of applications in all environments and are an excellent mentor to groups and individuals within and outside of the development team. *WE ARE LOOKING FOR IMMEDIATE JOINERS ONLY What your impact will look like here: Opportunity to continuously work on cutting-edge technologies. Build highly scalable distributed systems and services. Be a core maintainer of multiple services within the Granicus shared services platform. Collaborate with product managers, engineers, and stakeholders to understand business requirements and translate them into intuitive UI/UX designs. Develop responsive, accessible, and high-performing UI components using React and related technologies. Collaborate with design, backend, and product teams to implement innovative solutions and maintain UI/UX consistency across products. Work on analytics tool to generate different visual and analytics user interfaces. Translate wireframes and design mockups into high-quality code with a focus on usability and performance. Guide and mentor junior developers, contributing to team technical decisions and best practices. Continuously explore and evaluate new technologies and development practices to improve product quality and developer experience. You will love this job if you have: 7–10 years of hands-on experience in UI/UX development for enterprise-grade web applications. Strong command of front-end technologies: HTML5, CSS3, JavaScript, TypeScript React (including component-based architecture and hooks) Redux, Vite, and modern front-end build tools. Experience in full-stack development using Node.js. Mandatory experience with accessibility and usability standards, including: WCAG compliance Responsive web design principles Cross-browser compatibility testing Proven ability to convert UI/UX designs from Figma, Sketch, Adobe XD, or similar tools into functional components. Experience building analytics and visualization-based UI applications using tools like Highcharts, Novo, or equivalent. Experience working in CI/CD environments and with version control systems like Git, Gitlab. Nice to Have Skills Familiarity with integrating front-end with Java-based backends (Spring Boot, REST APIs). Understanding of information architecture and user-centered design principles The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. #India

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . Granicus seeks a candidate with deep expertise in digital communications and automation technologies. The senior technical product manager will oversee the development and management of complex technical products, ensuring they meet market needs and business goals. What your impact will look like here Drive the product strategy and execution for Granicus’s core communications capabilities (email/SMS) to support international market expansion. Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap. Manage project timelines, mitigate risks, and lead go-to-market launch strategies to ensure successful delivery and adoption. Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure. Make critical technology decisions and influence the long-term direction of the communications platform. Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including ones that may not have direct customer visibility but are essential for scale. Define, analyze, and report on key success metrics for communications performance, and make data-driven recommendations to improve adoption, usage, and impact. Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing. Advocate for platform health ; lead initiatives for tech debt, reliability, and maintainability. Ability to coach and mentor junior product managers Familiarity with industry standard security practices related to SaaS solutions and product capabilities. You will love this job if you have: 5+ years in a product management or product engineering role Success working in an agile environment High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product Excellent organizational, quantitative analytical, and project management skills Experience delivery high-quality technology products and services in a fast-moving environment where priorities shift rapidly Demonstrated success in working with cross-functional teams Excellent communication skills regardless of the audience Ability to break down the long-term vision down into specific, manageable deliverables that deliver user value as quickly as possible Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements Define, analyze, and report on various product metrics from usage to profitability Monitor adoption, usage, and revenue impact of new services and features Experience working in Salesforce, JIRA, and Aha! Is desirable Mid-level technical expertise on cloud infrastructure (preferred AWS) Additional Qualifications: Familiarity with GDPR; FedRAMP or other regulatory frameworks that influence architecture needs and concept timelines. Familiarity with Cellular Technology Industry Association requirements Familiarity with phone number types and MPS guidelines Familiarity with Twilio, Salesforce APIs Experience managing a security backlog – bonus if experienced in container scanning and vulnerabilities resolution Familiarity with email sending protocols – DKIM, DMARC, RFC508, Opt-In, etc. The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. #India

The Web Designer role works directly with our clients to create beautiful, user-centered visual designs to be implemented in Granicus products, through a combination of light UX research and user workshops. It works closely with our developers to ensure designs are achievable and accessible within our platforms, whilstdeliver high-impact designs that exceed client expectations. It works with clients to bring them along for the creative process andadvocates for user-centered best practice in conversations with non-designers. #India What your impact will look like here Produce quality visual designs (page layouts; templates) that strike a balance between stakeholder needs and usability for end-users while accounting for the peculiarities of designing for online systems - i.e. responsive screen sizes, changing content, performance, and accessibility Facilitate conversations and UX/design workshops with clients to move them through a mature design process Clearly communicate user-centered methods and their value to non-designers Deliver design presentations with the ability to clearly articulate the rationale behind design decisions and facilitate decision-making by stakeholders Work with the other designers at Granicus to contribute to and refine our design systems. Collaborate with clients, developers and project managers to understand problems and achieve solutions Develop client deliverables, including but not limited to analytics reports, user testing, survey reports and low fidelity wireframes that support established interaction patterns, information architecture and user workflows Ability to effectively manage and prioritize multiple projects and tasks You will love this job if you have 2-4 years of graphic design experience 2-4 years of experience designing for web 1-2 years of experience with UX Comfortable using Adobe XD, Figma, Photoshop or similar software A command of color theory, image composition, and typography A good understanding of web design fundamentals and systems, such as interface style guides, responsive design, grid systems, and front-end frameworks Knowledge of Industry trends and best practices for web interfaces Good foundation in usability and accessibility of UI design Strong knowledge of interaction design and methodology Solid understanding of user research and user centered design Proven experience working with a team to iterate and implement projects Demonstrated ability to take a project from concept to launch Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! The Team We are a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Coding – Take a quick coding test online. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7 - Access to learning management system Say., Udemy Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

The Senior DevOps Engineer will play a significant role in the development, automation, and security across our diverse company portfolio. We presently use a diverse number of systems like Chef, GitLab, GitLab-CI, Terraform, and Kubernetes to automate the testing and delivery of both our Windows and Linux based hosted applications; with plans to consolidate on a standard set of tools leveraging GitLab-CI and Kubernetes where possible. The Senior DevOps Engineer will have an excellent understanding of full-stack application development, testing, continuous integration, a passion for security, and extensive experience working in an agile software development environment. #India What your impact will look like here: Support the software development process by identifying inefficiencies, recommending solutions, automating delivery, and implementing testing Mentor other Engineers Technical leadership for medium to large projects Escalation support for Tier 2 SRE team in addition to internal DevOps needs Provisioning and maintenance of systems, load balancer configs, firewall rules, databases, and other automation driven infrastructure tasks Automate CI/CD pipelines to build and deploy our software You will love this job if you have: 5+ years of extensive experience with Elasticsearch and ELK stack implementations & Observability (certification is an added advantage). Good exposure to AI/ ML Proficiency in CI/CD tools, infrastructure as code, Cloud Services, Docker, Kubernetes, Helm, artifact management, security scanning, and secrets management. Strong understanding of CI/CD pipelines and infrastructure automation. Demonstrated ability to enforce security compliance and best practices. Excellent problem-solving skills and a collaborative mindset. Proven track record of mentoring team members and driving continuous improvement initiatives. The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.