Customer Relation Executive

As a customer service representative, you will be responsible for maintaining an up-to-date customer database and records in the system. This includes making service reminder calls to customers, scheduling appointments during these calls, and updating the system accordingly. You will also be expected to conduct post-service feedback calls to customers in accordance with the established process. In addition to handling customer interactions, such as answering calls professionally to provide information about products and services, you will need to gather details of complaints and ensure they are appropriately recorded. Keeping records of customer inquiries, complaints, and comments, as well as documenting the actions taken, will be part of your daily tasks. A crucial aspect of your role will involve following up to confirm that the necessary actions have been taken on customers" requests or complaints. In cases where grievances remain unresolved or special requests are made, you will be required to escalate these matters to the relevant authorities for further action, following the escalation matrix provided. Furthermore, you will be expected to conduct service measure calls as needed to maintain customer satisfaction. This position is open to freshers and entails full-time, permanent employment. The benefits include health insurance, Provident Fund, yearly bonus, and a day shift schedule. The ideal candidate for this role should preferably hold a Bachelor's degree.,