At Cogoport, Customer Success Executives (CSEs) are the first point of contact for businesses moving goods globally. As a CSE, you own the customer relationship from lead qualification to freight booking. You are not just selling; you are helping businesses navigate international logistics with better prices, faster solutions, and trusted service. This is a high-impact, high-reward role where your negotiation, consultative skills, and hustle will define your success. If you enjoy closing high-ticket deals, building trusted relationships, and redefining freight solutions, you will thrive here. Role & responsibilities Handle inbound and outbound customer leads, understand shipping needs, and consult on solutions. Share freight quotations and rate comparisons to drive informed decision-making. Negotiate with customers to close shipments profitably. Follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn. Manage booking handovers to Operations team with complete documentation. Maintain CRM discipline logging activities, opportunities, and customer interactions in real-time. Achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets. Build customer relationships by understanding business models, seasonal patterns, and freight requirements. Success Metrics Monthly bookings per CSE ( 25 bookings) Average ticket size booked and Margin protection across bookings CRM hygiene score (activity logging and updates) Customer satisfaction/NPS score post-booking Preferred candidate profile 1-4 years of experience in B2B inside sales, customer success, logistics. Strong commercial acumen ability to negotiate pricing, margin, and urgency. Hustler mindset proactive, organized, and customer-obsessed. Fluency in English and Hindi (regional language skills a bonus). Bachelor's degree (Commerce, Business Administration, Logistics preferred). Bonus: Familiarity with INCOTERMS, HS Codes, container types is an advantage. What We Offer Opportunity to own customer relationships and directly impact global trade. Sales coaching, enablement programs, and structured onboarding. Transparent performance-linked incentives with uncapped earning potential. Career progression into Key Account Management, City Growth Lead.

At Cogoport, Customer Success Manager (CSMs) are the first point of contact for businesses moving goods globally. As a CSM, you own the customer relationship from lead qualification to freight booking. You are not just selling; you are helping businesses navigate international logistics with better prices, faster solutions, and trusted service. This is a high-impact, high-reward role where your negotiation, consultative skills, and hustle will define your success. If you enjoy closing high-ticket deals, building trusted relationships, and redefining freight solutions, you will thrive here. What You Will Do Handle inbound and outbound customer leads, understand shipping needs, and consult on solutions. Share freight quotations and rate comparisons to drive informed decision-making. Negotiate with customers to close shipments profitably. Follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn. Manage booking handovers to Operations team with complete documentation. Maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time. Achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets. Build customer relationships by understanding business models, seasonal patterns, and freight requirements. Success Metrics Achieving and crossing revenue targets set by the company. Average ticket size booked and Margin protection across bookings CRM hygiene score (activity logging and updates) Customer satisfaction/NPS score post-booking Who You Are 4+ years of experience in B2B inside sales, customer success, logistics. Strong commercial acumen — ability to negotiate pricing, margin, and urgency. Hustler mindset — proactive, organized, and customer-obsessed. Fluency in English and Hindi (regional language skills a bonus). Bachelor's degree (Commerce, Business Administration, Logistics preferred). Bonus: Familiarity with INCOTERMS, HS Codes, container types is an advantage. What We Offer Opportunity to own customer relationships and directly impact global trade. Sales coaching, enablement programs, and structured onboarding. Transparent performance-linked incentives with uncapped earning potential. Career progression into City Growth Lead. Work Location: Ahmedabad

At Cogoport, Customer Success Manager (CSMs) are the first point of contact for businesses moving goods globally. As a CSM, you own the customer relationship from lead qualification to freight booking. You are not just selling; you are helping businesses navigate international logistics with better prices, faster solutions, and trusted service. This is a high-impact, high-reward role where your negotiation, consultative skills, and hustle will define your success. If you enjoy closing high-ticket deals, building trusted relationships, and redefining freight solutions, you will thrive here. What You Will Do Handle inbound and outbound customer leads, understand shipping needs, and consult on solutions. Share freight quotations and rate comparisons to drive informed decision-making. Negotiate with customers to close shipments profitably. Follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn. Manage booking handovers to Operations team with complete documentation. Maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time. Achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets. Build customer relationships by understanding business models, seasonal patterns, and freight requirements. Success Metrics Achieving and crossing revenue targets set by the company. Average ticket size booked and Margin protection across bookings CRM hygiene score (activity logging and updates) Customer satisfaction/NPS score post-booking Who You Are 4+ years of experience in B2B inside sales, customer success, logistics. Strong commercial acumen — ability to negotiate pricing, margin, and urgency. Hustler mindset — proactive, organized, and customer-obsessed. Fluency in English and Hindi (regional language skills a bonus). Bachelor's degree (Commerce, Business Administration, Logistics preferred). Bonus: Familiarity with INCOTERMS, HS Codes, container types is an advantage. What We Offer Opportunity to own customer relationships and directly impact global trade. Sales coaching, enablement programs, and structured onboarding. Transparent performance-linked incentives with uncapped earning potential. Career progression into City Growth Lead. Work Location: Gurgaon

Role Overview: Cogoport is currently looking for an individual who can successfully manage the Outbound FCL and LCL shipments for Cogoport's Customers from India. We are looking for individuals who possess the relevant trade knowledge and customer service expertise in order to deliver perfect post-booking customer experience to the converted customers and generate repeat business from these customers. Responsibilities: Act as a Single point of Contact for the customers account to handle all the post-booking communications Ensuring fulfilment of all the bookings for the customer accounts assigned Generating repeat business from the Assigned set of accounts Handling all the Post-Sales Customer Escalations Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP Follow policies, procedures, standards, and ensure compliance with all the maritime regulations Review Work Instructions periodically and update as required to reflect changes and ensure compliances Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates. Follow SOPs for each service and maintain desks TAT for each allocated task. Skills and Qualifications: Educational Background : Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage Work Experience : Customer Service experience in freight forwarding or international FCL logistics is mandatory. Must-Have Skills : High attention to detail. Stakeholder management Strong communication Inter-personal skills Process orientation Business acumen Things that make a difference: Prior understanding of logistics, freight or supply chain industries and their capabilities is compulsory. *Courier/Retail/Part-load/Warehousing experience will not be considered relevant for this role Ability to communicate effectively across teams is good to have. Cogoport is an equal-opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work. Work Location: Mumbai

Role Overview: Cogoport is currently looking for an individual who can successfully manage the Outbound FCL and LCL shipments for Cogoport's Customers from India. We are looking for individuals who possess the relevant trade knowledge and customer service expertise in order to deliver perfect post-booking customer experience to the converted customers and generate repeat business from these customers. Responsibilities: Act as a Single point of Contact for the customers account to handle all the post-booking communications Ensuring fulfilment of all the bookings for the customer accounts assigned Generating repeat business from the Assigned set of accounts Handling all the Post-Sales Customer Escalations Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP Follow policies, procedures, standards, and ensure compliance with all the maritime regulations Review Work Instructions periodically and update as required to reflect changes and ensure compliances Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates. Follow SOPs for each service and maintain desks TAT for each allocated task. Skills and Qualifications: Educational Background : Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage Work Experience : Customer Service experience in freight forwarding or international FCL logistics is mandatory. Must-Have Skills : High attention to detail. Stakeholder management Strong communication Inter-personal skills Process orientation Business acumen Things that make a difference: Prior understanding of logistics, freight or supply chain industries and their capabilities is compulsory. *Courier/Retail/Part-load/Warehousing experience will not be considered relevant for this role Ability to communicate effectively across teams is good to have. Cogoport is an equal-opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work. Work Location: Ahmedabad

Role Overview: Cogoport is currently looking for an individual who can successfully manage the Outbound FCL and LCL shipments for Cogoport's Customers from India. We are looking for individuals who possess the relevant trade knowledge and customer service expertise in order to deliver perfect post-booking customer experience to the converted customers and generate repeat business from these customers. Responsibilities: Act as a Single point of Contact for the customers account to handle all the post-booking communications Ensuring fulfilment of all the bookings for the customer accounts assigned Generating repeat business from the Assigned set of accounts Handling all the Post-Sales Customer Escalations Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP Follow policies, procedures, standards, and ensure compliance with all the maritime regulations Review Work Instructions periodically and update as required to reflect changes and ensure compliances Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates. Follow SOPs for each service and maintain desks TAT for each allocated task. Skills and Qualifications: Educational Background : Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage Work Experience : Customer Service experience in freight forwarding or international FCL logistics is mandatory. Must-Have Skills : High attention to detail. Stakeholder management Strong communication Inter-personal skills Process orientation Business acumen Things that make a difference: Prior understanding of logistics, freight or supply chain industries and their capabilities is compulsory. *Courier/Retail/Part-load/Warehousing experience will not be considered relevant for this role Ability to communicate effectively across teams is good to have. Cogoport is an equal-opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work. Work Location: Gurgaon

As a member of our team at Cogoport, you will be responsible for managing Outbound FCL and LCL shipments for our valued customers in India. Your primary objective will be to ensure a seamless post-booking customer experience, leading to customer satisfaction and repeat business. Your key responsibilities will include being the primary point of contact for customer accounts post-booking, ensuring the successful fulfillment of all bookings, and cultivating repeat business from the assigned customer accounts. You will also be responsible for handling post-sales customer escalations, coordinating with internal stakeholders to ensure smooth shipment execution, and adhering to maritime regulations and company policies. To excel in this role, you must possess a graduate or post-graduate degree, with a diploma in Logistics or a related discipline being advantageous. Previous experience in customer service within the freight forwarding or international FCL logistics industry is mandatory. Key skills and qualifications required for this role include high attention to detail, stakeholder management, strong communication and interpersonal skills, process orientation, and business acumen. A background in logistics, freight, or supply chain industries is essential, while experience in courier, retail, part-load, or warehousing will not be considered relevant. Effective communication across teams is a plus, and you must be diligent in following standard operating procedures for each service and maintaining timely task completion. At Cogoport, we are committed to being an equal-opportunity employer, creating a supportive and respectful work environment for all individuals. If you are ready to contribute to our team in Ahmedabad and help us deliver exceptional service to our customers, we invite you to apply for this exciting opportunity.,

Cogoport is dedicated to bridging the $3.4 trillion Trade Knowledge and Execution Gap, aiming to simplify global trade and empower businesses worldwide. As a prominent Global Trade Platform, we facilitate companies in connecting with trade partners, optimizing logistics, and enhancing cash flow. Acknowledged as an Asia-Pacific High-Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times, we are currently expanding our presence across India, China, Vietnam, Singapore, Thailand, and Indonesia. Joining Cogoport offers you the opportunity to collaborate with top talents in the industry, contributing to the digital transformation within the logistics domain. Our organizational culture is entrepreneurial, emphasizing innovation, impact, and professional advancement. As a Backend Software Development Engineer at Cogoport, you will be a pivotal part of our team, involved in the design, development, and maintenance of scalable backend systems that drive our state-of-the-art logistics platform. Working alongside a dynamic engineering team, your responsibilities will include crafting and enhancing robust backend features, ensuring high availability, and actively contributing to the platform's expansion. Your proficiency in Python/Kotlin will be instrumental in shaping our technology stack and fostering innovation. Key Responsibilities: - Manage multiple projects, ensuring smooth coordination with internal teams and external partners. - Develop large multi-tenant applications using Python/Kotlin. - Uphold best practices for Python/Kotlin development and enforce adherence across the codebase. - Create reusable backend libraries and modules for future utilization. - Translate design and wireframes into high-quality, maintainable code. - Implement unit tests and follow test-driven development (TDD) methodologies. - Collaborate with QA teams to support automated integration testing. - Stay abreast of current and future backend technologies and architecture trends. Key Requirements: - Possess a minimum of 1-2 years of relevant experience in backend development. - Demonstrate strong proficiency in Python and/or Kotlin, with experience in at least one of these languages (knowledge of the other is advantageous). - Familiarity with backend frameworks like Django, Flask, FastAPI (for Python) or Spring Boot, Ktor (for Kotlin). - Knowledge of cloud platforms such as AWS, Google Cloud, or Azure for deployment and infrastructure. - Proficiency in SQL (PostgreSQL, MySQL) and experience in database partitioning and optimization. - Familiarity with NoSQL databases (e.g., MongoDB, Cassandra) is a plus. - Experience with containerization tools like Docker and orchestration with Kubernetes. - Strong version control skills using Git. Location: Mumbai, Maharashtra Join us at Cogoport and be part of our mission to revolutionize global trade through innovation and cutting-edge technology.,