Service Operations Team Lead

You will lead and manage a team of Last Mile - FCL Logistics specialists, providing guidance, support, and coaching as needed. You will monitor daily operations handled by the team to ensure timely and accurate deliveries and closure of daily FCL shipments. Handling and resolving escalation of team members on a daily basis will also be part of your responsibilities. Additionally, you will manage scheduling and routing of FCL shipments of team members to maximize efficiency and minimize costs. Collaborating with cross-functional teams to develop and implement new logistics solutions for FCL shipments will be crucial. Ensuring compliance with all safety and quality standards is a key aspect of this role. Maintaining accurate records of all FCL shipments and adhering to the process defined for the last mile will also be expected. You will also lead and manage a team of Booking Desk specialists, providing guidance, support, and coaching as needed. Managing and overseeing the booking process for shipments, ensuring that all bookings are made in a timely and accurate manner, will be part of your duties. Developing and maintaining strong relationships with carriers and vendors to ensure timely and efficient delivery of FCL shipments is essential. Coordinating with carriers and vendors to ensure booking confirmation within TAT is also important. You will monitor daily shipments of team members and ensure closure of daily shipments, as well as handle and resolve escalations of team members on a daily basis. Managing scheduling and routing of shipments to maximize efficiency and minimize costs will also be included. Collaborating with cross-functional teams to develop and implement new logistics solutions, ensuring compliance with all safety and quality standards, maintaining accurate records of all bookings and shipments, and adhering to the process defined for the last mile are all crucial aspects of this role. This position is based in Gurgaon.,