Job
Description
At Cogoport, Customer Success Executives (CSEs) are the first point of contact for businesses moving goods globally. As a CSE, you own the customer relationship from lead qualification to freight booking. You are not just selling; you are helping businesses navigate international logistics with better prices, faster solutions, and trusted service. This is a high-impact, high-reward role where your negotiation, consultative skills, and hustle will define your success. If you enjoy closing high-ticket deals, building trusted relationships, and redefining freight solutions, you will thrive here. Role & responsibilities Handle inbound and outbound customer leads, understand shipping needs, and consult on solutions. Share freight quotations and rate comparisons to drive informed decision-making. Negotiate with customers to close shipments profitably. Follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn. Manage booking handovers to Operations team with complete documentation. Maintain CRM discipline logging activities, opportunities, and customer interactions in real-time. Achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets. Build customer relationships by understanding business models, seasonal patterns, and freight requirements. Success Metrics Monthly bookings per CSE ( 25 bookings) Average ticket size booked and Margin protection across bookings CRM hygiene score (activity logging and updates) Customer satisfaction/NPS score post-booking Preferred candidate profile 1-4 years of experience in B2B inside sales, customer success, logistics. Strong commercial acumen ability to negotiate pricing, margin, and urgency. Hustler mindset proactive, organized, and customer-obsessed. Fluency in English and Hindi (regional language skills a bonus). Bachelor's degree (Commerce, Business Administration, Logistics preferred). Bonus: Familiarity with INCOTERMS, HS Codes, container types is an advantage. What We Offer Opportunity to own customer relationships and directly impact global trade. Sales coaching, enablement programs, and structured onboarding. Transparent performance-linked incentives with uncapped earning potential. Career progression into Key Account Management, City Growth Lead.
