Jobs
Interviews
Cogoport logo

Customer Service Operator - Mumbai

0 years

0 Lacs

Mumbai, Maharashtra

Posted:3 weeks ago| Platform: SimplyHired logo

Apply

Skills Required

Customer service Master's degree Bachelor's degree Diploma Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:
Cogoport is currently looking for an individual who can successfully manage the Outbound FCL and LCL shipments for Cogoport's Customers from India. We are looking for individuals who possess the relevant trade knowledge and customer service expertise in order to deliver perfect post-booking customer experience to the converted customers and generate repeat business from these customers.

Responsibilities:
  • Act as a Single point of Contact for the customers account to handle all the post-booking communications
  • Ensuring fulfilment of all the bookings for the customer accounts assigned
  • Generating repeat business from the Assigned set of accounts
  • Handling all the Post-Sales Customer Escalations
  • Coordinate with Internal stakeholders for smooth shipment execution wherever needed and ensure execution as per Customer's SOP
  • Follow policies, procedures, standards, and ensure compliance with all the maritime regulations
  • Review Work Instructions periodically and update as required to reflect changes and ensure compliances
  • Ensure data accuracy for uploaded rates, ensuring zero loss due to entry of incorrect rates.
  • Follow SOPs for each service and maintain desks TAT for each allocated task.
Skills and Qualifications:
  • Educational Background: Any graduate degree / post graduate degree (Diploma in Logistics or any related discipline would be an advantage
  • Work Experience: Customer Service experience in freight forwarding or international FCL logistics is mandatory.
Must-Have Skills:
  • High attention to detail.
  • Stakeholder management
  • Strong communication
  • Inter-personal skills
  • Process orientation
  • Business acumen
Things that make a difference:
  • Prior understanding of logistics, freight or supply chain industries and their capabilities is compulsory. *Courier/Retail/Part-load/Warehousing experience will not be considered relevant for this role
  • Ability to communicate effectively across teams is good to have.
Cogoport is an equal-opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.
Work Location:
Mumbai

More Jobs at Cogoport

Customer Success Executive (CSE)

Ahmedabad, Gurugram, Mumbai (All Areas)

1 - 4 yrs
|

INR 3 - 5 Lacs

Customer Success Manager - Ahmedabad

Ahmedabad

4.0 - 4.0 yrs
|

INR 3 - 5 Lacs

Customer Success manager - Gurgaon

Gurgaon

4.0 - 4.0 yrs
|

INR 4 - 7 Lacs

Customer Service Operator- Gurgaon

Gurugram, Haryana

Experience: Not specified

|

Salary: Not disclosed

Customer Service Operator - Mumbai

Mumbai, Maharashtra

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Cogoport logo
Cogoport

RecommendedJobs for You

Customer Service Operator - Mumbai

Cogoport

Mumbai, Maharashtra

Customer Service Operator - Mumbai

Cogoport

Mumbai, Maharashtra