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Customer Success Manager - Ahmedabad

Customer Success Manager - Ahmedabad

Cogoport

4 years

3 - 5 Lacs

Ahmedabad

Posted:4 weeks ago| Platform: GlassDoor logo

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Skills Required

logistics negotiation shipping drive crm logging connect score pricing incoterms coaching enablement

Work Mode

On-site

Job Type

Part Time

Job Description

At Cogoport, Customer Success Manager (CSMs) are the first point of contact for businesses moving goods globally. As a CSM, you own the customer relationship from lead qualification to freight booking. You are not just selling; you are helping businesses navigate international logistics with better prices, faster solutions, and trusted service.
This is a high-impact, high-reward role where your negotiation, consultative skills, and hustle will define your success. If you enjoy closing high-ticket deals, building trusted relationships, and redefining freight solutions, you will thrive here.

What You Will Do

Handle inbound and outbound customer leads, understand shipping needs, and consult on solutions.

Share freight quotations and rate comparisons to drive informed decision-making.

Negotiate with customers to close shipments profitably.

Follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn.

Manage booking handovers to Operations team with complete documentation.

Maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time.

Achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets.

Build customer relationships by understanding business models, seasonal patterns, and freight requirements.

Success Metrics

Achieving and crossing revenue targets set by the company.

Average ticket size booked and Margin protection across bookings

CRM hygiene score (activity logging and updates)

Customer satisfaction/NPS score post-booking

Who You Are

4+ years of experience in B2B inside sales, customer success, logistics.

Strong commercial acumen — ability to negotiate pricing, margin, and urgency.

Hustler mindset — proactive, organized, and customer-obsessed.

Fluency in English and Hindi (regional language skills a bonus).

Bachelor's degree (Commerce, Business Administration, Logistics preferred).

Bonus: Familiarity with INCOTERMS, HS Codes, container types is an advantage.

What We Offer

Opportunity to own customer relationships and directly impact global trade.

Sales coaching, enablement programs, and structured onboarding.

Transparent performance-linked incentives with uncapped earning potential.

Career progression into City Growth Lead.

Work Location:

Ahmedabad

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Customer Success Manager - Ahmedabad