Customer Success Manager - Ahmedabad

YuCollect, part of the Yubi Group, is India's first Unified Collections Infrastructure designed to revolutionize the debt collections ecosystem on a large scale. It serves as the foundational infrastructure that facilitates lenders, collection agencies, and regulators to operate on a unified, transparent, and technology-driven network. YuCollect empowers stakeholders with seamless discovery, compliant execution, and real-time governance, paving the way for modern, efficient, and trustworthy collection processes. As part of the Yubi Group, YuCollect contributes to reshaping how collections operate in a rapidly evolving financial landscape by promoting data-aligned collaboration, scalable integrations, and compliance-by-design. We are currently seeking a knowledgeable and proactive Subject Matter Expert (SME) to spearhead the adoption and utilization of our solutions within the collections industry. The role entails addressing client issues, enhancing client satisfaction, and leveraging expertise to cultivate robust relationships and identify avenues for cross-selling and up-selling. Key Responsibilities: Adoption: - Drive the adoption of YuCollect's solutions within client organizations by tailoring strategies for maximum effectiveness. - Engage with clients to comprehend their needs and challenges, ensuring that our solutions align with their expectations. Usage: - Monitor client usage patterns and offer guidance to optimize solution effectiveness. - Conduct regular check-ins and training sessions to ensure clients utilize the solutions to their full potential. Troubleshoot: - Swiftly identify and resolve client issues to uphold high levels of client satisfaction. - Collaborate with internal teams to tackle system or process-related challenges effectively. Travel: - Extensive travel required to engage with clients. Requirements: Experience: - Minimum of 3 years of experience in the collections industry, focusing on client adoption of technology or financial solutions. - Demonstrated success in developing strategies to boost product usage and enhance client satisfaction. Skills: - Extensive domain expertise in collections or analysis, enabling you to act as a trusted advisor to clients. - Strong relationship management skills to foster and maintain long-term client partnerships. - Proficiency in objection handling to address client concerns confidently and constructively. - Ability to identify and execute cross-sell and up-sell opportunities for increased client value. - Proficient problem-solving abilities to troubleshoot issues and deliver timely solutions. - In-depth industry knowledge and proficiency in the local language to effectively communicate with clients. Join us at YuCollect to be part of a transformative journey in the collections industry, where your expertise will shape the future of debt collections infrastructure in India and beyond.,