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3.0 - 7.0 years
0 Lacs
surat, gujarat
On-site
Role Overview: You will be joining YuCollect, a part of the Yubi Group, which is Indias first Unified Collections Infrastructure designed to transform the debt collections ecosystem at scale. Your role as a Subject Matter Expert (SME) will involve driving the adoption and usage of YuCollect's solutions within the collections industry. You will be responsible for troubleshooting client issues, enhancing client satisfaction, fostering strong relationships, and identifying opportunities for cross-selling and up-selling. Key Responsibilities: - Adoption: - Facilitate the adoption of YuCollect's solutions within client organizations by tailoring strategies to maximize their effectiveness. - Engage with clients to understand their needs and challenges, ensuring that our solutions meet their expectations. - Usage: - Monitor client usage patterns and provide guidance to optimize solution effectiveness. - Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. - Troubleshoot: - Quickly identify and resolve client issues to maintain high levels of client satisfaction. - Collaborate with internal teams to address any system or process-related challenges. - Travel: - Extensive travel required to engage with clients. Qualification Required: - Experience: - Over 3 years of experience in the collections industry, focusing on client adoption of technology or financial solutions. - Proven track record in developing strategies for increasing product usage and client satisfaction. - Skills: - Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. - Exceptional relationship management skills to build and nurture long-term client partnerships. - Effective objection handling to address client concerns confidently and constructively. - Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. - Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. - In-depth industry knowledge and fluency in the local language to effectively communicate with clients.,
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
uttar pradesh
On-site
YuCollect is India's first Unified Collections Infrastructure, designed to transform the debt collections ecosystem at scale. It provides the foundational infrastructure that enables lenders, collection agencies, and regulators to operate on a single, transparent, and technology-driven network. From seamless discovery to compliant execution and real-time governance, YuCollect empowers all stakeholders to build modern, efficient, and trustworthy collection processes. YuCollect is laying down the rails for how collections should function in a rapidly evolving financial landscape. By enabling data-aligned collaboration, scalable integrations, and compliance-by-design, it ensures every participant in the ecosystem, big or small, can grow and operate with confidence. YuCollect is part of the Yubi Group, an end-to-end tech infrastructure powering the entire credit lifecycle for all stakeholders across India's financial ecosystem. YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling. Key Responsibilities: Adoption: Facilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness. Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations. Usage: Monitor client usage patterns and provide guidance to optimize solution effectiveness. Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. Troubleshoot: Quickly identify and resolve client issues to maintain high levels of client satisfaction. Collaborate with internal teams to address any system or process-related challenges. Travel: Extensive travel to engage with clients Requirements: Experience: Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. Proven track record in developing strategies for increasing product usage and client satisfaction. Skills: Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. Exceptional relationship management skills to build and nurture long-term client partnerships. Effective objection handling to address client concerns confidently and constructively. Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. In-depth industry knowledge and fluency in the local language to effectively communicate with clients.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
You have an exciting opportunity to join YuCollect as a Customer Success Manager in the collections domain. YuCollect, part of the Yubi Group, is India's first Unified Collections Infrastructure designed to revolutionize the debt collections ecosystem on a large scale. By providing transparent, technology-driven solutions, YuCollect empowers lenders, collection agencies, and regulators to operate efficiently and effectively. As a Customer Success Manager at YuCollect, you will play a crucial role in driving the adoption and utilization of our solutions within client organizations. Your responsibilities include troubleshooting client issues, enhancing client satisfaction, and building strong relationships to identify opportunities for cross-selling and up-selling. Key Responsibilities: - Facilitate the adoption of YuCollect's solutions within client organizations, customizing strategies for maximum effectiveness. - Engage with clients to understand their needs and challenges, ensuring our solutions meet their expectations. - Monitor client usage patterns and provide guidance to optimize solution effectiveness. - Conduct regular check-ins and training sessions to help clients leverage the solutions fully. - Quickly identify and resolve client issues to maintain high levels of client satisfaction. - Collaborate with internal teams to address system or process-related challenges. - Extensive travel required to engage with clients. Requirements: - Over 5 years of experience in the collections industry, focusing on client adoption of technology or financial solutions. - Proven track record in developing strategies to increase product usage and client satisfaction. - Strong domain expertise in collections or analysis, enabling you to be a trusted advisor to clients. - Exceptional relationship management skills to cultivate long-term client partnerships. - Effective objection handling to confidently address client concerns. - Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. - In-depth industry knowledge and fluency in the local language for effective client communication. If you are looking to advance your career in the collections industry and be part of transforming the sector through technology, YuCollect welcomes your updated resume for the Customer Success Manager role. Join us in shaping the future of collections with innovative solutions and client-focused strategies.,
Posted 3 weeks ago
3.0 - 7.0 years
0 Lacs
ahmedabad, gujarat
On-site
YuCollect, part of the Yubi Group, is India's first Unified Collections Infrastructure designed to revolutionize the debt collections ecosystem on a large scale. It serves as the foundational infrastructure that facilitates lenders, collection agencies, and regulators to operate on a unified, transparent, and technology-driven network. YuCollect empowers stakeholders with seamless discovery, compliant execution, and real-time governance, paving the way for modern, efficient, and trustworthy collection processes. As part of the Yubi Group, YuCollect contributes to reshaping how collections operate in a rapidly evolving financial landscape by promoting data-aligned collaboration, scalable integrations, and compliance-by-design. We are currently seeking a knowledgeable and proactive Subject Matter Expert (SME) to spearhead the adoption and utilization of our solutions within the collections industry. The role entails addressing client issues, enhancing client satisfaction, and leveraging expertise to cultivate robust relationships and identify avenues for cross-selling and up-selling. Key Responsibilities: Adoption: - Drive the adoption of YuCollect's solutions within client organizations by tailoring strategies for maximum effectiveness. - Engage with clients to comprehend their needs and challenges, ensuring that our solutions align with their expectations. Usage: - Monitor client usage patterns and offer guidance to optimize solution effectiveness. - Conduct regular check-ins and training sessions to ensure clients utilize the solutions to their full potential. Troubleshoot: - Swiftly identify and resolve client issues to uphold high levels of client satisfaction. - Collaborate with internal teams to tackle system or process-related challenges effectively. Travel: - Extensive travel required to engage with clients. Requirements: Experience: - Minimum of 3 years of experience in the collections industry, focusing on client adoption of technology or financial solutions. - Demonstrated success in developing strategies to boost product usage and enhance client satisfaction. Skills: - Extensive domain expertise in collections or analysis, enabling you to act as a trusted advisor to clients. - Strong relationship management skills to foster and maintain long-term client partnerships. - Proficiency in objection handling to address client concerns confidently and constructively. - Ability to identify and execute cross-sell and up-sell opportunities for increased client value. - Proficient problem-solving abilities to troubleshoot issues and deliver timely solutions. - In-depth industry knowledge and proficiency in the local language to effectively communicate with clients. Join us at YuCollect to be part of a transformative journey in the collections industry, where your expertise will shape the future of debt collections infrastructure in India and beyond.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
bhopal, madhya pradesh
On-site
You will be working with YuCollect, which is a part of the Yubi Group, an organization driven by transparency, collaboration, and the power of possibility. YuCollect is India's first Unified Collections Infrastructure designed to revolutionize debt collections on a large scale by providing a transparent and technology-driven network for lenders, collection agencies, and regulators. As a Subject Matter Expert (SME) at YuCollect, your role will involve driving the adoption and usage of the solutions within the collections industry. You will be responsible for troubleshooting client issues, enhancing client satisfaction, and building strong relationships to identify opportunities for cross-selling and up-selling. Your key responsibilities will include facilitating the adoption of YuCollect's solutions within client organizations, monitoring client usage patterns, conducting training sessions, and quickly resolving client issues to maintain high levels of satisfaction. You will also be required to collaborate with internal teams to address system or process-related challenges. To excel in this role, you should have over 3 years of experience in the collections industry with a focus on client adoption of technology or financial solutions. You should possess strong domain expertise in collections or analytics, exceptional relationship management skills, effective objection handling abilities, and proficient problem-solving capabilities. Additionally, fluency in the local language will be essential for effective communication with clients. This position may require extensive travel to engage with clients and ensure the successful implementation and utilization of YuCollect's solutions. Join us at YuCollect to be part of a team that is shaping the future of debt collections in a rapidly evolving financial landscape.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
vadodara, gujarat
On-site
Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility. From being a disruptor in India's debt market to marching towards global corporate markets from one product to one holistic product suite with seven products, Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles. YuCollect, a part of the Yubi group, is India's first Unified Collections Infrastructure designed to transform the debt collections ecosystem at scale. It provides the foundational infrastructure that enables lenders, collection agencies, and regulators to operate on a single, transparent, and technology-driven network. YuCollect empowers all stakeholders to build modern, efficient, and trustworthy collection processes by enabling data-aligned collaboration, scalable integrations, and compliance-by-design. YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) with over 3 years of experience in the collections industry to drive the adoption and usage of their solutions within the collections industry. The role involves troubleshooting client issues, enhancing client satisfaction, fostering strong relationships, and identifying opportunities for cross-selling and up-selling. Key Responsibilities: Adoption: - Facilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness. - Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations. Usage: - Monitor client usage patterns and provide guidance to optimize solution effectiveness. - Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. Troubleshoot: - Quickly identify and resolve client issues to maintain high levels of client satisfaction. - Collaborate with internal teams to address any system or process-related challenges. Travel: - Extensive travel to engage with clients. Requirements: Experience: - Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. - Proven track record in developing strategies for increasing product usage and client satisfaction. Skills: - Strong domain expertise in collections or analyst to serve as a trusted advisor to clients. - Exceptional relationship management skills for building and nurturing long-term client partnerships. - Effective objection handling to address client concerns confidently. - Ability to identify and execute cross-sell and up-sell opportunities. - Proficient problem-solving abilities. - In-depth industry knowledge and fluency in the local language for effective client communication.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
jaipur, rajasthan
On-site
As a knowledgeable and proactive Subject Matter Expert (SME) at YuCollect, you will play a crucial role in driving the adoption and usage of our solutions within the collections industry. Your responsibilities will involve troubleshooting client issues, enhancing client satisfaction, fostering strong relationships, and identifying opportunities for cross-selling and up-selling. Your role will focus on facilitating the adoption of YuCollect's solutions within client organizations by tailoring strategies to maximize their effectiveness. You will engage with clients to understand their needs and challenges, ensuring that our solutions meet their expectations. Additionally, you will monitor client usage patterns, provide guidance to optimize solution effectiveness, and conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. In the event of client issues, your expertise will be crucial in quickly identifying and resolving them to maintain high levels of client satisfaction. You will collaborate with internal teams to address any system or process-related challenges that may arise. Given the nature of the role, extensive travel will be required to engage with clients effectively and ensure the successful implementation and utilization of our solutions. To excel in this role, you should have over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. A proven track record in developing strategies for increasing product usage and client satisfaction is essential. Strong domain expertise in collections or analysis, exceptional relationship management skills, effective objection handling, and proficient problem-solving abilities are key requirements. Fluency in the local language is also necessary to effectively communicate with clients and build long-term partnerships. Join us at YuCollect, where you can leverage your expertise to shape the future of collections and empower stakeholders in the financial ecosystem.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
coimbatore, tamil nadu
On-site
You will be working at YuCollect, which is part of the Yubi Group, an organization dedicated to transforming the debt collections ecosystem. YuCollect is India's first Unified Collections Infrastructure, designed to provide a transparent and technology-driven network for lenders, collection agencies, and regulators. In this role, you will be a Subject Matter Expert (SME) responsible for driving the adoption and usage of YuCollect's solutions within the collections industry. Your key responsibilities will include facilitating the adoption of YuCollect's solutions within client organizations, engaging with clients to understand their needs, monitoring client usage patterns, troubleshooting client issues, and collaborating with internal teams to address challenges. You will also be required to travel extensively to engage with clients. To be successful in this role, you should have over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. You should possess strong domain expertise in collections or analyst, exceptional relationship management skills, effective objection handling abilities, proficiency in problem-solving, and in-depth industry knowledge. Fluency in the local language will also be beneficial for effective communication with clients. Join YuCollect to be a part of an organization that empowers stakeholders in the financial ecosystem to operate with confidence and efficiency.,
Posted 1 month ago
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