Customer Support Executive

1 - 3 years

1 - 3 Lacs

Posted:-1 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role:

One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, its critical to develop a mind-set focused on providing superior customer experience.

We are looking for an enthusiastic and dedicated customer experience

specialist to enhance our customer experiences. You will be tracking all

points of customer engagement, addressing customer queries, and

identifying ways to improve our customer services.

What you will do:

  • Handle inbound and outbound calls
  • Identify customers needs, clarify information, research the issue at

hand and provide solutions

  • Work in coordination with the internal support teams to ensure quick

resolutions

  • Document any feedback received from the customers for review by

the product team at a later stage

  • Label the queries we receive from customers under different tags to

understand what drives support traffic

  • Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.
  • Track relevant support metrics and prepare reports for the purpose of quality assessment

What were looking for:

  • 2 to 3 years work experience in customer experience
  • Proficient in English and Hindi
  • Great organizational and time management abilities
  • Superb communication, collaboration, and problem-solving skills

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Refyne logo
Refyne

Financial Technology

Mumbai

RecommendedJobs for You