Develops and executes strategies to promote a company's brand and products on various social media platforms, creating engaging content, engaging with audiences, and analyzing performance.
Backend Process Work and Data Entry.
Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues promptly and effectively. Maintain detailed records of customer interactions and transactions. Provide information on products, services, and company.
Identify global market opportunities and research prospective leads Generate new leads and enquiries through online research Customize tool drawings in AutoCAD as per client requirements. Coordinate dispatch and shipping documents with clients
Handle inbound and outbound customer calls and resolve issues effectively. Maintain accurate records of interactions and transactions. Coordinate with internal teams to ensure smooth workflow and timely issue resolution.
Knowledge of Windows installation /troubleshooting Good Experience on Desktop/Laptop Hand on Experience of Desktop/iMac software installation e.g. MS office 2019/Office 365/Adobe products Basic knowledge of DNS, DHCP and Windows Operating systems
Handle inbound & outbound customer calls Resolve customer queries efficiently Maintain accurate records of interactions Ensure high customer satisfaction
Advanced Excel (Macros, VBA preferred) Data Analysis, Reporting & Data Mapping Knowledge of MS Access / SQL Exposure to automation tools (RPA, Tableau, Selenium) will be an added advantage Qualification: BCA, BBA, B.Sc., B.Com., MCA, MBA, B.Tech
Excellent English Communication Skills. Must be able to communicate with US based Clients. International Client Handling Experience preferred (Chats, E-Mail and Calls) Logical thinking and Analytical skills
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