Collection Executive

1 - 4 years

2 - 3 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:-

  • Collections:

    Ensure timely recovery of dues, maintain payment records, and follow up via calls or emails for overdue payments.
  • Dispute Resolution:

    Address user payment disputes and coordinate with internal teams for quick resolution.
  • Account Monitoring:

    Track payment timelines, escalate delays, and generate overdue reports.
  • Customer Management:

    Maintain positive relationships and handle user data confidentially.
  • Reporting:

    Update CRM records and prepare regular collection performance reports.
  • Process Improvement:

    Identify and suggest ways to improve collection efficiency and user satisfaction.

Preferred candidate profile:-

  • 1-3 years experience in collections, debt recovery, or accounts receivable.
  • Familiarity with CRM or collection tools (preferred).
  • Bachelor’s degree (preferred).
  • Strong communication, negotiation, and interpersonal skills.
  • Self-motivated with good time management and target orientation.
  • Basic knowledge of financial processes and payment systems.
  • Proficient in MS Excel for tracking and reporting.

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