Customer Service Operator - Ahmedabad

As a member of our team at Cogoport, you will be responsible for managing Outbound FCL and LCL shipments for our valued customers in India. Your primary objective will be to ensure a seamless post-booking customer experience, leading to customer satisfaction and repeat business. Your key responsibilities will include being the primary point of contact for customer accounts post-booking, ensuring the successful fulfillment of all bookings, and cultivating repeat business from the assigned customer accounts. You will also be responsible for handling post-sales customer escalations, coordinating with internal stakeholders to ensure smooth shipment execution, and adhering to maritime regulations and company policies. To excel in this role, you must possess a graduate or post-graduate degree, with a diploma in Logistics or a related discipline being advantageous. Previous experience in customer service within the freight forwarding or international FCL logistics industry is mandatory. Key skills and qualifications required for this role include high attention to detail, stakeholder management, strong communication and interpersonal skills, process orientation, and business acumen. A background in logistics, freight, or supply chain industries is essential, while experience in courier, retail, part-load, or warehousing will not be considered relevant. Effective communication across teams is a plus, and you must be diligent in following standard operating procedures for each service and maintaining timely task completion. At Cogoport, we are committed to being an equal-opportunity employer, creating a supportive and respectful work environment for all individuals. If you are ready to contribute to our team in Ahmedabad and help us deliver exceptional service to our customers, we invite you to apply for this exciting opportunity.,