Collection Team Leader

5 - 9 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Team Leader for B2C Voice Process in the Health Collections department, you will be responsible for overseeing a team of 10-20 collection agents who handle consumer accounts. Your primary focus will be on driving recovery rates, ensuring adherence to regulatory guidelines, and improving team performance. The ideal candidate should possess strong leadership abilities, a background in debt collections, and effective escalation handling skills. You will be tasked with supervising, mentoring, and leading a team of collection agents who engage in outbound and inbound calls. Monitoring team performance to meet collection targets and comply with guidelines will be crucial. Regular coaching sessions, team meetings, and performance evaluations will also be part of your responsibilities to boost productivity. To qualify for this role, you should hold a Bachelor's degree or relevant experience. A minimum of 5-8 years of experience in B2C collections, including 1-2 years in a team leader capacity, is required. Experience in managing call center teams, addressing escalations, and achieving recovery targets is essential. Strong leadership, coaching, and team management skills, along with proficiency in collections CRM software and call center tools, are desired. You should also demonstrate a proven ability to negotiate and handle challenging customer conversations. Prior experience in the BFSI sector or BPO collections will be advantageous. If you are ready to take on this challenging role and lead a team towards success, please contact Suman at 9934827654 or email at Sumankumari1@policybaazar.com for further information or to express your interest.,

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