Job Title: HR Manager Location: Koel Nagar, Rourkela Department: HR Experience Required: 5–10 years (including minimum 2 years in a leadership role) Job Summary: We are looking for a proactive and experienced HR Manager to lead and oversee all aspects of HR operations. human resource management, including recruitment, employee relations, performance management, training & development, policy implementation. The role focuses on building a strong organizational culture, ensuring smooth HR operations, and aligning people strategies with business objectives. Key Responsibilities: · Manage the complete recruitment lifecycle — sourcing, screening, interviewing, and selecting suitable candidates. · Design and conduct onboarding and induction programs to ensure smooth integration of new hires. · Build and maintain a talent pipeline for future organizational needs. · Maintain a healthy, transparent, and inclusive workplace culture. · Address and resolve employee grievances, disciplinary actions, and conflicts as per company policies. · Plan and execute employee engagement, motivation. · Identify training and development needs based on performance outcomes. · Develop, review, and update HR policies and ensure consistent implementation. · Ensure compliance with statutory and labor laws (PF, ESIC, Bonus, etc.). · Maintain necessary HR documentation and coordinate with auditors and legal authorities. · Conduct training needs assessments and identify skill gaps. · Design and execute training programs to enhance employee performance and professional growth. · Evaluate the effectiveness of learning and development initiatives. · Supervise monthly payroll processing and ensure accuracy in attendance, leave, and deductions. · Ensure timely salary disbursement and statutory payments. · Maintain and update employee records and HR databases. · Lead initiatives in manpower planning, succession planning, and talent retention. · Contribute to strengthening company culture, employee satisfaction, and organizational growth. Key Skills & Competencies: · People Management · Strategic Thinking · Problem Solving & Decision Making · Confidentiality & Integrity · Adaptability and Multitasking · Analytical and Reporting Skills Strong leadership and cross-functional team management. Excellent analytical, decision-making, and problem-solving skills. Strong communication and interpersonal skills. Qualifications: · Master’s degree in Human Resources, Business Administration, or related field. · 5+ years of experience in HR, with at least 2 years in a managerial role. · Excellent communication, leadership, and interpersonal skills. · Proficiency in MS Office. Excellent communication skills in Hindi & English Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Work Location: In person
Job Title: Collection Executive Company Name: Synergipro BPO Solutions Pvt. Ltd Department: Collections & Recovery Location: D-16, Koel Nagar, Rourkela, Landmark: Near Canara Bank Employment Type: Full-Time Age Limit: 18-30 Job Summary: The Collection Executive is responsible for recovering overdue payments from customers, ensuring timely collection of EMIs, and maintaining a healthy portfolio. The role requires strong communication, negotiation, and interpersonal skills to manage customer relationships while adhering to company policies and regulatory guidelines. Key Responsibilities: Follow up with customers for overdue payments through phone calls. Negotiate and convince borrowers for timely repayment or settlement of dues. Ensure compliance with RBI and NBFC regulations while dealing with customers. Maintain proper documentation of collections and update repayment records. Achieve assigned collection targets and key performance indicators. Maintain a professional approach and protect the company’s reputation at all times. Qualifications and Skills: Education: Graduation should be completed Good to have 1–2 years of experience in collections, preferably in NBFCs, banks, or microfinance institutions. Skills: Good communication and negotiation skills Basic excel & computer knowledge and data entry skills Understanding of financial products like personal loans, business loans, two-wheeler loans, etc. Ability to handle difficult customers professionally Honest and dependable Customer-focused attitude Resilient under pressure Contact Person: (HR Team) Ankita Mallick - 9861662984 Job Type: Permanent Benefits: Health insurance Provident Fund Work Location: In person
Job Title: Collection Executive Company Name: Synergipro BPO Solutions Pvt. Ltd Department: Collections & Recovery Location: D-16, Koel Nagar, Rourkela, Landmark: Near Canara Bank Employment Type: Full-Time Age Limit: 18-30 Job Summary: The Collection Executive is responsible for recovering overdue payments from customers, ensuring timely collection of EMIs, and maintaining a healthy portfolio. The role requires strong communication, negotiation, and interpersonal skills to manage customer relationships while adhering to company policies and regulatory guidelines. Key Responsibilities: Follow up with customers for overdue payments through phone calls. Negotiate and convince borrowers for timely repayment or settlement of dues. Ensure compliance with RBI and NBFC regulations while dealing with customers. Maintain proper documentation of collections and update repayment records. Achieve assigned collection targets and key performance indicators. Maintain a professional approach and protect the company’s reputation at all times. Qualifications and Skills: Education: Graduation should be completed Good to have 1–2 years of experience in collections, preferably in NBFCs, banks, or microfinance institutions. Skills: Good communication and negotiation skills Basic excel & computer knowledge and data entry skills Understanding of financial products like personal loans, business loans, two-wheeler loans, etc. Ability to handle difficult customers professionally Honest and dependable Customer-focused attitude Resilient under pressure Contact Person: (HR Team) Ankita Mallick - 9861662984 Job Type: Permanent Benefits: Health insurance Provident Fund Work Location: In person
Job Title: Collection Team Leader Department: Collections Location: D-18, Koel Nagar, Rourkela, Landmark: Near Canara Bank Reporting To: Collections Manager / Branch Head Employment Type: Full-time Job Purpose: To lead and manage a team of collection executives and agents in recovering dues from delinquent customers in accordance with company policies, compliance norms, and regulatory guidelines while maintaining customer relationships and minimizing NPAs. Key Responsibilities: Team Management: Lead, train, and motivate the collection team to achieve individual and team targets. Allocate daily, weekly, and monthly collection targets and monitor performance. Conduct regular team meetings, performance reviews, and coaching sessions. Collection Operations: Supervise tele-calling activities for overdue accounts (soft, hard, and write-off buckets). Ensure timely follow-up on delinquent cases and maximize recoveries. Compliance & Reporting: Ensure adherence to RBI and company guidelines for fair practices and customer interactions. Maintain accurate MIS and update collection data regularly in the system. Prepare and share collection reports, recovery trends, and action plans with management. Customer Handling: Resolve customer disputes and escalate sensitive issues when necessary. Educate customers about consequences of default and repayment options available. Coordination: Liaise with internal departments such as Credit, Legal, and Operations for case closures, settlements, and legal actions. Work closely with third-party collection agencies if engaged. Qualifications & Experience: Graduate or Postgraduate in any discipline 3–7 years of experience in collections within NBFC/BFSI sector Prior experience as a team leader or supervisory role is a must Key Skills & Competencies: Strong leadership and team-handling skills Excellent communication and negotiation abilities Excellent in Excel reports, presentation skill Analytical thinking and data interpretation Conflict resolution and decision-making skills Familiarity with collection tools, CRM systems, and recovery norms Contact Person: (HR Team) Ankita Mallick-9861662984 Job Types: Full-time, Permanent Work Location: In person