Senior Customer Support Executive

You will be based in Jaipur - 200ft bypass and have a minimum of 3 years of experience in voice-based customer support, with a preference for team management experience. This is a full-time position in the Customer Support / BPO / Call Center industry. Your shift timings will be either 11 AM to 08 PM or 10 AM to 07 PM. As a Senior Head Voice Process, you will be responsible for leading and managing the customer support team. Your role will involve setting performance goals, training team members, and ensuring high-quality customer service. Strategic thinking is essential to analyze market needs, trends, and align customer support strategies with business goals. Key responsibilities include team management, performance monitoring, business growth initiatives, market analysis, and target achievement. You will be required to create detailed reports, communicate effectively within the team and across departments, and implement process improvements for service delivery. The ideal candidate should possess strong leadership skills, customer support experience, excellent communication abilities in English/Hindi/Regional languages, proficiency in performance monitoring and KPI management, strategic thinking, market analysis, and training and development expertise. Knowledge of CRM tools, call center technology, conflict resolution, and stress management will be beneficial. This is a full-time, permanent position with benefits including health insurance and Provident Fund. You must be able to reliably commute or plan to relocate to Jaipur, Rajasthan. The application deadline is 08/06/2025. If you are passionate about customer satisfaction, team leadership, and operational excellence, we look forward to hearing from you.,