45 Kpi Management Jobs

As a Procurement Practise Senior Analyst at Accenture, you will go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be a part of the Procurement management team, utilizing a systematic approach for buying all the goods and services needed for a company to stay sustainable. This includes the identification of needs, finding and qualifying suppliers, requesting proposals, negotiating with suppliers, contracting, delivery, and analyzing results. Supplier relationship management (SRM) is a key aspect of this role, involving strategically planning for, and managing, all interactions with third-party organizations that supply goods and/or services to maximize the value of those interactions. You will also be responsible for developing metrics to track supplier KPIs, focusing on Cost to Serve, Cycle time, Contract compliance, and Customer Satisfaction. To excel in this role, you should demonstrate a good understanding of Supplier contracts, contractual SLA and KPI management. You should be able to provide real-life scenarios showcasing your expertise in this area. Strong communication skills are essential, as you will need to effectively communicate with senior internal and client leadership. Proficiency in Microsoft Office tools such as Excel, PowerPoint, and Word is required, along with a basic understanding of Microsoft Project (MPP), Microsoft SharePoint, and Microsoft Visio. Experience in working with and influencing multiple stakeholders, including senior leadership, will be beneficial. Key Responsibilities: - Minimum 5 years of relevant experience in Supplier Management or Procurement domain - Analyze and solve moderately complex problems, creating new solutions as needed - Understand the strategic direction set by senior management and align team goals accordingly - Interact primarily with direct supervisors or team leads, as well as peers and/or management levels at a client and/or within Accenture - Work independently with minimal guidance on determining methods and procedures for new assignments - Decisions made in this role can impact the team and occasionally other teams - Manage medium-small sized teams and/or work efforts at a client or within Accenture - Rotational shifts may be required for this role Join us at Accenture to leverage your procurement expertise and contribute to creating value and shared success for our clients, people, shareholders, partners, and communities.,

The operational role at Tata Communications requires the candidate to have over 10 years of experience in Service Delivery. The responsibilities include coordinating with customers, suppliers, and stakeholders, handling MIS reports, managing site operations, and overseeing radio base station activities such as cell site deployment. The candidate should also be familiar with the Beacon process, cell site validation, and Field engineer scheduling. Proactive skills are essential for managing various situations and supervising team members while ensuring KPI management like SLAs. The role involves preparing Local work instructions, suggesting improvement ideas, providing periodic updates to customers, monitoring project progress, managing international customers, and handling conflict situations effectively. Moreover, the ideal candidate should possess innovative skills, demonstrate strong verbal and written communication skills, excel as a team player, and prioritize customer experience and satisfaction. Knowledge of tools such as Pega, ORMT, Remedy, and SID is required. Desired skill sets include hands-on experience with Auto CAD, GIS, routing, switching, and IP knowledge. Network/Voice certifications are preferred, along with expertise in networking concepts, switch configuration, ports, access ports, trunk ports, port security, and spanning tree protocols.,

As a team leader based in Gurgaon, India, you will be responsible for leading a team of 25 agents. Your primary focus will be on enhancing productivity and ensuring the team achieves key performance indicators (KPIs). Your role will involve closely monitoring and optimizing team performance to meet set targets and goals.,

As a Monitoring Operations Manager at Lenovo, you will play a crucial role in overseeing internal and external refurbishment partners to ensure smooth day-to-day operations. Your responsibilities will include establishing end-to-end processes within each geographical area to support activities such as ARS, refurbishment, brokerage, and parts sales. This evolving role will require flexibility as tasks may be added or removed over time. Your main tasks will involve managing a Business Management System (BMS) to monitor capacity, service level agreements (SLAs), backlog, and costs. You will also be responsible for maintaining a clear overview of Lenovo's refurbishment facilities, assessing their current status, and identifying future opportunities. Collaboration with cross-functional teams to align with business objectives is essential, as well as ensuring parts availability for refurbishment operations through close coordination with parts supply chain teams. To be successful in this role, you should ideally possess 9 to 12 years of experience in areas such as product management, service repair, operations management, or ITAD operations. Knowledge of IT/PC product repair, refurbishment, and engineering is required, along with experience in vendor and KPI management. Proficiency in Excel and PowerPoint, strong performance analytics and management skills, and familiarity with ITAD operations are advantageous. Effective communication with internal and external stakeholders across different geographies, project management skills, and a keen interest in sustainability and circular economy are key attributes for this position. Additionally, you should be a process-oriented individual with excellent communication skills, adept at partner management, self-driven, and capable of building and maintaining relationships with various stakeholders. This role offers a flexible working schedule to accommodate your needs. If you are interested in joining Lenovo, please ensure to verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com to avoid recruitment fraud. Your diligence and caution are crucial in protecting yourself and reporting any suspicious activity to the authorities.,

As a member of RNTBCI PL, you will be responsible for various key tasks including: - Conducting bi-yearly division OPEX budgeting for Renault - Managing WL-WF (Workload-Workforce) for Renault - Overseeing critical KPI's at the divisional level including WL WF, OPEX, and Competitiveness - Optimizing international travel and controlling approval processes - Providing monthly corporate reporting of WF status for Renault - Ensuring internal PE (WL, WF) guide governance and taking responsibility for revisions - Managing SOW tracker and PMO database effectively This role falls under the Quality & Customer Satisfaction job family at Renault Group. We are dedicated to fostering an inclusive work environment where individuals can thrive, grow, and express themselves fully. To stay connected with us and keep track of your applications, we encourage you to create a candidate account, which will streamline your future application process. By sharing your CV or application, you grant Renault Group permission to utilize and retain your information for application follow-up and potential future employment opportunities. Rest assured that this information will only be accessed and utilized by Renault Group companies in accordance with the Group Privacy Policy.,

As a Business Development Manager (BDM) with Study Abroad & Agent Onboarding focus, you will play a crucial role in driving revenue generated from the Fly Loans Partner Network. Your responsibilities will include assessing the go-to-market strategy for our Fly Loans business in the designated region, designing and implementing sales strategies, and leading on-ground efforts. You will be expected to generate regular reports on business performance, cultivate relationships with potential partners, and ensure maximum revenue performance while meeting key performance indicators. Operating in a fast-paced, dynamic environment, you will be tasked with executing your duties efficiently and effectively. To excel in this role, you should hold a Graduate/MBA degree, preferably in business, economics, or management, and possess at least 2-3 years of experience in team management within the business development/sales domain. Your ability to oversee a large regional business with minimal guidance, coupled with a willingness to extensively travel to drive local channels and relationships, will be essential. Demonstrating strong collaborative skills, you must work harmoniously with internal cross-functional teams and external partners to achieve collective goals. In return, you will have the opportunity to contribute to the growth strategies of a rapidly expanding startup, participate in shaping a global Ed-tech company that positively impacts numerous lives, and enjoy a vibrant work environment with significant autonomy and avenues for personal and professional growth. You will collaborate with a young, dynamic, and passionate team and benefit from industry-leading perks. Key Skills: Business Development, Study Abroad, Sales, Cross-functional Collaboration, Team Management, Sales Strategy, B2B, Report Generation, KPI Management, Relationship Building, Agent Onboarding,

You will be joining Ameyaa NXT, a company specializing in advanced artificial intelligence and robotics for secure digital transactions and innovative fraud prevention in the cryptocurrency sector. We take pride in our cutting-edge systems that ensure unmatched levels of security. As an Operations Manager based in Kanpur, your primary responsibility will be to oversee daily operations, collaborate with various teams, enhance efficiency and productivity, and implement strategies to optimize processes. To excel in this role, you should possess strong leadership and team management skills, along with a background in operations management and process enhancement. Effective communication, interpersonal abilities, proficiency in KPI and KRA management, and knowledge of micro-management are crucial. Familiarity with cryptocurrency transactions, fraud prevention, BPO, and KPO industries is essential. Additionally, problem-solving, decision-making capabilities, and a Bachelor's degree in Business Administration, Management, or a related field are required. This is a full-time position with a salary range of 4Lpa to 8.5 Lpa, and the role necessitates on-site presence at the Kanpur office.,

We are seeking a highly motivated and experienced Customer Experience Manager to join our team. As the ideal candidate, you will be tasked with developing strategic programs to enhance customer satisfaction, improve operational efficiency, and drive product adoption. Collaboration with leadership, product, engineering, marketing, and customer experience teams is crucial to ensure a seamless and best-in-class customer journey. Your responsibilities will include influencing strategy by executing programs to enhance Customer Experience, collaborating with cross-functional teams to achieve key success metrics. You will work closely with product, process, and tools teams to enhance operational efficiency and streamline user experiences. Managing product roadmaps and sprint prioritizations will be done in partnership with development and engineering teams to elevate the customer experience. In addition, you will analyze customer feedback, NPS data, surveys, and trends to identify areas for product improvement, process optimization, and workflow enhancements. Communication of the customer perspective to internal stakeholders and ensuring processes align with customer-centric values will also be part of your role. You will expand the end-to-end customer experience across multiple channels to create a seamless and effortless customer journey. As the Customer Experience Manager, you will serve as a key advisor on customer experience initiatives, prioritize and design projects, and measure outcomes effectively. Collaboration with external vendors to integrate cutting-edge technology and establish benchmarks and KPIs to assess and continuously improve customer satisfaction and product adoption will also be part of your responsibilities. To be successful in this role, you should be goal-driven, adept at building relationships, effective at task prioritization, possess excellent communication and delegation skills, proactive in providing data-driven insights, innovative, and capable of identifying and mitigating risks. A strong educational background with 8+ years of experience in the customer experience domain is required, and experience in a startup environment is a plus. You should also demonstrate strategic thinking, data-driven problem-solving skills, execution focus, a customer-first attitude, and project management experience. Join us in making a significant impact on customer experience by driving operational excellence and ensuring customer satisfaction at every touchpoint.,

As a member of our young and dynamic team at Viceroy, you will be part of a group that is dedicated to crafting groundbreaking projects in the real estate sector. We pride ourselves on being a new-age real estate developer that is reshaping the concepts of work, workforce, and workplace. At Viceroy, we are deeply committed to nurturing enduring relationships with our employees, built on the foundations of respect and transparency. We strongly believe in fostering a harmonious work-life balance and cultivating a more humane work environment, especially in this era of increasing technological advancements. Our primary focus lies in empowering our employees" professional growth through meticulously structured KPI management and systematic Learning & Development initiatives. Moreover, we have fostered a culture that values discretionary efforts, ensures equal opportunities for all, and is attuned to diversity, equity, and inclusion considerations. Join us at Viceroy as a Manager - Contracts, where we are seeking individuals with 8-12 years of relevant work experience. This exciting opportunity is based in Mumbai, and if you are passionate about contributing to innovative real estate projects, we encourage you to apply by sending your resume to careers@viceroyproperties.in.,

The ideal candidate will be responsible for overseeing the organization's recruitment of seafarers, developing a framework to manage risk, and overseeing the implementation of workflow improvements. You will be driving recruitment initiatives and strategies, benchmarking seafarers" wages and remuneration in the industry to stay competitive, and setting a framework for verifying knowledge and skills assessment of seafarers. You should be an expert in manpower planning of vessels, shipboard management, and crew competency needs. Managing and motivating employees of the recruitment cell will be part of your responsibilities, along with driving regular process reviews and improvements in the recruitment process aligned with Wallem's vision and values. Your responsibilities will include instituting compliance systems and practices to monitor adherence to regulations, monitoring team members" performance for compliance with various requirements, defining crew recruitment strategies, policies, and procedures, and planning recruitment in the region of resources. You will need to identify new and efficient sources of manpower, promote engagement strategies to improve crew selection and processing, review manpower forecasting, and engage with senior management and other stakeholders to identify anticipated employment needs for seafarers. Overseeing manning agents" performance, working with the Marketing Department to support brand propagation, and identifying public crewing portals for the selection of seafarers are also key responsibilities. Additionally, you will support the GM, Crewing (Ops) in the annual review of seafarers" wage matrices, manage recruitment teams" assigned budget, evaluate business challenges, align quality control of seafarers, formulate strategies to improve the candidate selection process, and contribute to defining Crewing Strategies based on key trends and best practices of the crewing market. Identifying new and emerging risk areas, addressing first trip attrition of seafarers, assessing the manpower situation based on Porters 5 forces model, participating in succession planning, and motivating, mentoring, and engaging with team members to drive performance and commitment will be part of your role. Your qualifications should include a degree in Maritime/Logistics or related disciplines, a minimum of 8 years of management experience with intermediate shipboard experience, and a good command of written and spoken English with strong communication skills.,

As a technical expert on complex and specialist subjects, you will support management with the analysis, interpretation, and application of complex information, contributing to the achievement of divisional and corporate goals. You will play a crucial role in supporting or leading projects by applying your area of expertise effectively. Your role will require strong analytical, numerical, presentation, interpersonal, judgment, and decision-making skills. These skills will be essential in your day-to-day responsibilities and project execution. FedEx is an equal opportunity/affirmative action employer committed to fostering a diverse, equitable, and inclusive workforce. We prioritize fair treatment and growth opportunities for all individuals, regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, or any other protected characteristic. About FedEx: FedEx is a global leader in express transportation and has been consistently recognized as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Our daily mission involves delivering transportation and business solutions to more than 220 countries and territories worldwide. This extensive global network is made possible by our exceptional team of FedEx members dedicated to providing outstanding service in every interaction. Our Philosophy: At FedEx, we adhere to the People-Service-Profit (P-S-P) philosophy, which guides every decision, policy, and activity within the organization. By prioritizing our people, we empower them to deliver exceptional service to our customers, leading to the profitability necessary for our future success. Reinvesting profits back into the business and our people is fundamental to our philosophy. We recognize that our people are the foundation of our achievements, and we encourage innovation and quality service delivery by fostering a supportive work environment. Our Culture: The FedEx culture is a key element that sets us apart and drives our success. We actively bring our culture to life through our behaviors, actions, and activities globally. Our values have been integral to our growth and success since our inception in the 1970s. While competitors may replicate our systems and processes, our unique culture remains a significant differentiator in the global marketplace. Our commitment to our culture and values fuels our competitiveness and growth in today's dynamic business landscape.,

Key Skills: Digital Transformation, Enterprise Systems (SAP, Salesforce, Foresight), Salesforce Marketing Cloud, Drupal CMS, Sprinklr, ON24, CRM & Marketing Automation, Omnichannel Strategy, Agile Execution, Cross-functional Leadership, Performance Metrics, KPI Management, Data Analysis, Tableau, SEO/SEM, Paid Media Optimization, Lead Generation, Strategic Planning, Technical Fluency, Customer Experience, Business Intelligence, Change Management Roles & Responsibilities: Lead the deployment of critical digital and business transformation initiatives aligned with the country's annual business plan. Collaborate with brand managers and strategically influence global/international teams to align deployment plans with market requirements. Work cross-functionally across marketing, sales, and IT to ensure enterprise platforms such as SAP, Salesforce, and Foresight are adapted to local needs and implemented successfully. Define the business opportunity for each initiative and ensure strategic alignment across the organization. Develop and execute resource plans to deliver best-in-class execution, maximize ROI, and enhance customer satisfaction. Localize training content and ensure all stakeholders are proficient in the tools and processes being deployed. Track performance against commercial KPIs and lead market teams in implementing improvement actions. Leverage existing technologies and platforms (Salesforce Sales and Marketing Cloud, Drupal, Sprinklr, ON24) to deliver seamless, omnichannel customer experiences. Enhance physical customer activations through digital channels to broaden reach and generate qualified leads. Partner with the sales team to ensure timely follow-up and maximize revenue impact from marketing campaigns. Infuse a data-driven culture and fully utilize analytics to drive strategic decisions and follow-up actions. Serve as the market's main point of contact for the International Business Transformation team and apply best practices locally. Establish key performance indicators (KPIs) to evaluate the effectiveness of programs and campaigns. Conduct detailed analysis to uncover trends and patterns that inform strategic marketing decisions. Use tools such as Tableau to develop dashboards and present insights to stakeholders. Measure the performance of online and offline campaigns and report on key metrics including lead quality, website traffic, social media engagement, and conversion rates. Monitor paid media spend and track ad performance to optimize future investments. Experience Requirements: 8-10 years of experience in digital marketing within large organizations, preferably in healthcare or technology-driven industries. Proven leadership experience in managing cross-functional and cross-regional initiatives. Strong background in launching and scaling enterprise-level digital products. Experience in implementing CRM, MarTech, and marketing automation platforms. Familiarity with agile methodologies and leading agile teams. Demonstrated ability in data-driven decision making and marketing performance optimization. Proficient in using Salesforce, Tableau, and other digital analytics tools. Education: Any Graduation.

The Application Support I is an entry-level role within the Global Product Support department at Trintech. In this position, you will collaborate with Accounting and IT professionals from various countries who use Trintech solutions. Your primary responsibility will be to deliver first-tier application support to customers through phone, web, or email interactions, ensuring that their issues are effectively resolved and their expectations are exceeded. Key responsibilities of this role include: - Identifying, troubleshooting, and resolving issues reported by customers. - Collaborating with team members to efficiently address customer concerns and escalating complex issues to subject matter experts when necessary. - Providing exceptional support for at least one Trintech application. - Monitoring and maintaining Key Performance Indicators (KPI) to align with business objectives. - Being available to work a rotating Saturday and regional Holiday shift as required. To qualify for this role, you should have: - A BA/BS in Computer Science, Business Information Systems, Accounting, Finance, or equivalent software support experience. - 0-2 years of customer service experience in a SaaS Software environment is desired. - Strong verbal and written communication skills. - Exceptional deductive reasoning and analytical skills. - Basic/intermediate SQL knowledge and GenAI Prompt Engineering. - Experience with Salesforce or other CRM ticketing systems. - Proficiency in Microsoft Office products. - Proven ability to maintain KPIs at or above group average on a quarterly basis. In addition to technical qualifications, key proficiencies for success in this role include: - Active Listening - Collaboration - Effective Communication - Customer Focus - Continuous Development - Functional Acumen - Time Management - Problem Solving This position offers a flexible work environment at Trintech, allowing for a hybrid work setup that includes both remote and corporate settings. Our inclusive culture, supported by advanced technology, promotes seamless communication and productivity for all team members. Please note that this job description outlines the primary duties and responsibilities of the Application Support I role, but employees may be required to perform additional tasks as instructed by authorized personnel. All duties are essential functions and subject to modification to accommodate individuals with disabilities. The requirements listed serve as minimum qualifications, and this document does not establish an employment contract, except for an at-will relationship.,

You will play a key role in driving store performance by taking ownership of sales, KPIs, and customer service. Your responsibilities will include supporting and training team members to uphold brand standards. It will be crucial for you to ensure smooth store operations, effective merchandising, and continuous learning to exceed customer expectations and business goals. At adidas, we celebrate diversity, support inclusiveness, and encourage individual expression in our workplace. We have a strong commitment to not tolerate harassment or discrimination towards any of our applicants or employees. As an equal opportunity employer, we value diversity and inclusion as integral parts of our company culture.,

You are looking for a Delivery Manager to oversee the day-to-day service delivery of large groups of Medical Coders specializing in HCC coding. With a minimum of 10 years of experience, you have a proven track record of exceeding customer expectations and a successful career trajectory within the Coding business unit of a similar organization. Your primary responsibilities will include communicating with clients to manage service delivery based on client SLAs, creating and updating process documentation, overseeing operations through comprehensive planning and root cause analysis, assisting in new team member training, monitoring staff performance, and ensuring targets for attrition and shrinkage control are met. Additionally, you will be responsible for preparing and maintaining management reports, operational reports, process KPIs, and dashboard metrics. The ideal candidate will possess excellent team management and communication skills, along with a minimum of 10 years of work experience and expertise in HCC coding. A certification as a coder from AAPC or AHIMA is also required. If you are ready to take on this challenging role in CHENNAI, INDIA, apply now and be a part of our dynamic team.,

You will be working with JAS, an international supply chain services and solutions company that offers a wide range of services including air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, and truckload brokerage. Your role will involve strategically developing and managing carrier relations for ocean services based on global and local guidelines. Your primary responsibilities will include driving new business growth for JAS through strategic pricing and procurement solutions, negotiating and managing trades, providing market information, and coaching sales and operations teams on ocean products. You will also support all branches in increasing volumes and market share, participate in setting ICP areas with sales channels, and act as a facilitator for all procurement activities. As part of your duties, you will organize and manage allocations with various carriers, establish and execute procurement strategies for exports and imports, and communicate these strategies to branches and the commercial organization. You will analyze and manage KPIs to drive efficiencies, reduce operating costs, and select optimal carrier partners at competitive market rates. Additionally, you will contribute procurement information to the budget process, assist branches in providing input, guide and develop regional and local procurement colleagues, and ensure timely response to all inquiries. You will also manage special projects, provide guidance to commercial channels and customer service teams, and act as a Corporate Sponsor for Key Client Relationships when required. Your role will involve supervisory responsibilities to manage the Procurement Team effectively. You should be able to perform the essential duties of the position without posing a threat to health or safety, interact positively with colleagues and supervisors, and adhere to company policies and procedures. Please note that the responsibilities associated with this position may evolve over time based on the company's business needs. Your duties may vary, and you may be required to take on additional responsibilities beyond those outlined above. This job description is intended to provide a general overview of the role and is not an exhaustive list of duties and responsibilities.,

Job Summary: We are seeking a passionate and results-driven Sales Coach to join our dynamic Sales Operations team. The Sales Coach will be responsible for enhancing the performance of front-line sales guides through coaching, mentoring, and skills development. The ideal candidate should have a strong background in telecom sales, deep knowledge of BPO operations, and a proven ability to drive individual and team success. Key Responsibilities: • Deliver one-on-one and group coaching sessions to sales guides to improve sales techniques, product knowledge, objection handling, and closing strategies. • Analyse individual and team performance metrics (e.g., conversion rates, cross-sell scores) to identify skill gaps and training opportunities. • Collaborate with Training and Quality teams to align coaching plans with onboarding, continuous learning, and performance improvement initiatives. • Provide real-time feedback during or after customer interactions to reinforce best practices. • Create and maintain coaching logs, action plans, and performance improvement plans (PIPs) as needed. • Conduct interaction reading sessions and side-by-side monitoring to assess skills, behaviours and recommend improvements. • Partner with Sales Managers to implement strategies that drive KPI achievement and overall business goals. • Stay updated on product, process, and promotional changes • Support the roll-out of new tools, campaigns, or sales methodologies by ensuring team readiness through effective coaching. Requirements: • Bachelor's degree or equivalent work experience. • Minimum 23 years of experience in BPO sales, preferably in the telecom domain. • At least 1 year in a coaching, team lead, or training role. • Strong understanding of BPO sales metrics (e.g.,Sales Conversion, cross-sell, AHT etc). • Excellent communication, interpersonal, and motivational skills. • Strong analytical skills to interpret data and create coaching strategies. • Proficiency in CRM and sales tools • Certification in coaching or adult learning (preferred, not mandatory). Key Competencies: • Coaching & Mentoring • Performance Management • Sales Strategy & Execution • Communication & Feedback • Collaboration & Stakeholder Management • Adaptability & Continuous Learning Why Join Us? • Be part of a leading GCC with a focus on innovation and people. • Work with a top-tier telecom client in a high-performance environment. • Access to career development and training program

You will be responsible for defining and executing the sales vision, strategy, and Go-To-Market plans for Data Center Solutions, Managed Services, and IT Infrastructure. This includes colocation, cloud, security services, and more. As a strategic leader, you will own the P&L, revenue targets, and market expansion across enterprise, mid-market, and emerging verticals. Your role will involve building, mentoring, and scaling high-performance sales teams using hunter-farmer models. You will optimize sales processes, KPIs, and enablement frameworks to drive accountability within the teams. Cultivating C-level relationships with enterprise clients and hyperscalers, such as CIOs and CISOs, will be crucial. Additionally, forging alliances with OEMs, hyperscalers, and channel partners to expand market reach is a key aspect of the role. Collaboration with Product, Pre-Sales, and Delivery teams is essential to ensure a solution-market fit. You will leverage market trends like edge computing, hybrid cloud, and AI infrastructure for revenue growth. Your track record in leading sales portfolios in Data Center/Cloud/Managed Services, along with a deep understanding of procurement cycles, RFPs, and deal structuring, will be highly valued. Certifications in data center standards (e.g., CDCP, CDCMP) or cloud architecture (AWS/Azure/GCP) are preferred. Strong analytical skills for forecasting, pipeline management, and pricing strategies are desired. Experience at firms like Yotta, Nxtra, Sify, Cloud4C, or global infrastructure providers will be advantageous in this role.,

Role & responsibilities 6 Days working Shift time : 8:30-5:30 pm Location : Western Line The Customer Service Team Leader develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities. The Team Leader leads the customer service team to consistently exceed the customers expectations and provides transparent communication and information. Key Responsibilities : The list of responsibilities below is not a definitive list and is subject to change as the business needs deem necessary. You may be required to undertake differing tasks within your capability. General and Task Management : Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency. Co-ordinate the activities of the Customer Service team; provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximize customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so.

1. Scope of position We are seeking a highly skilled and motivated Operations Manager with a strong understanding of STEM disciplines to lead a dynamic, innovative team. The candidate will have proven leadership experience, with a strong foundation in science, technology, engineering, or mathematics, and a passion for driving excellence in STEM projects. 2. Skills/Qualifications required ? Master's or PHD degree in STEM fields (e.g., Computer Science, Engineering, Mathematics, Physics, Chemistry, etc.) or a related domain . ?Excellent people management skills, must have experience as an OM for a minimum of 2 years with a minimum of 1 year handling STEM related projects. ?Experience managing large teams of 100+ FTE's. ? Should have very good understanding on various STEM subjects, and check if the end result is correct in order to help with AI model training. ? Strong logical reasoning, decision-making skills and the ability to multitask. ? Experience in the Gen AI - Content rating/writing/annotation industry is preferred, as it provides insights into the specific challenges and opportunities within the field. ?Flexibility to work on time-sensitive projects and rotational shifts. ?Proficient in G-suite and must have prior experience working with large technology companies as a service provider. ? Experience in budgeting and forecasting and headcount planning including ways to reduce cost and driving efficiencies. ?Strong communication skills- Verbal & written, Strong interpersonal skills, Strong Aptitude, Analytical, Logical Reasoning and Data Interpretation Skills. ? Strong analytical and research skills; Detail-oriented; Strong problem-solving skills ? Familiarity with emerging technologies such as AI, Machine Learning, LLM etc. ? This is a WFO requirement (Noida or Hyd). ? Understand P&L accounts and know how to drive efficiency and improve margins with a strong focus on revenue growth. ?Proficient in English. ?Handle day-to-day operations, utilizing analytics to improve decision-making, coaching team members for professional growth, recognizing achievements, and implementing robust performance management strategies. ?Regularly interact with internal and external stakeholders, effectively sharing updates, conducting operational reviews to identify areas for improvement, and leading project and program-level reviews to ensure alignment with organizational objectives. ?Possess a deep understanding of the workflow and operational focus, leveraging this knowledge to optimize processes and drive efficiency. ?Manage timelines, sets realistic deadlines, and conducts independent assessments of project deliverables to ensure timely completion and adherence to quality standards. ?Communicate clear goals, execution strategies, and guidance to the team, fostering a culture of transparency, accountability, and collaboration. ?Support the implementation of company programs, procedures, methods, and practices, ensuring compliance and alignment with organizational policies and regulations. 3. Key responsibilities ?Lead and manage a multidisciplinary team of STEM professionals, providing guidance, mentorship, and motivation to ensure high performance and personal development. ?Oversee and manage the execution of complex STEM projects, ensuring timelines, quality standards, and budgets are adhered to. ?Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to process ?Should have a sound knowledge of MIS and reporting activities.Experience on Google Office Suite is required. ?Should be able to motivate, develop and mentor team members in a dynamically changing environment ?Monitor projects/transactions and provide qualitative/constructive feedback to the team members ?Foster a collaborative and inclusive environment that encourages innovation and knowledge-sharing. ?Work closely with other stakeholders to define project scope, set clear objectives, and track progress. ?Should have excellent problem solving capabilities and lateral thinking skills ?Should be open to work in 24/7 environment ?Shows flexibility/ownership & ability to work under pressure situation Ability to work within challenging environment

Cond Nast is a global media company with a reach of over 1 billion consumers in 32 territories, spanning print, digital, video, and social platforms. Our portfolio boasts prestigious media properties like Vogue, Vanity Fair, The New Yorker, and Wired, among others. As a Project Manager based in Mumbai, MH, you will be responsible for overseeing the project management and delivery of all digital, social, and video branded content across our various titles. Your role will involve collaborating with internal teams, interpreting client briefs, and ensuring timely and high-quality project execution. You will act as the primary point of contact for clients, striving to exceed their expectations and maintain strong relationships to drive repeat business. Additionally, you will coordinate with internal stakeholders to ensure seamless project delivery and alignment across departments. In terms of content production, you will oversee the process to ensure it meets client briefs and Cond Nast's quality standards. Quality control and timely delivery will be crucial aspects of your responsibilities as you manage the production team and facilitate necessary tasks. Key Performance Indicators (KPIs) will be a focus area, with an emphasis on timely project delivery, budget adherence, client satisfaction, and content quality. You will be expected to track and improve project performance, ensuring projects are completed within allocated budgets and timeframes. To qualify for this role, you should hold a Bachelor's Degree in Mass Media. If you are excited about this opportunity, please submit your application, and we will promptly review it. Feel free to update your resume or upload a cover letter through your candidate profile at any time.,

As a CX Designer, you will utilize your Customer Experience design skills to create engaging digital experiences for customers across various company assets such as the website and customer service portal. Your primary focus will be on delivering human-centered design solutions that enhance customer journeys, address pain points, and ultimately provide a superior digital experience. Your responsibilities will include translating business requirements into innovative UI/UX solutions, developing end-to-end customer journey maps, and applying customer-centered design principles throughout the design process. Utilizing digital experience analytics platforms like Contentsquare, Smartlook, and Glassbox, you will analyze and map consumer behavior on digital assets to optimize the overall customer experience. Proficiency in design tools such as Sketch, Figma, Zeplin, Invision, and Adobe XD is essential for this role. You will be tasked with creating customer journey maps based on user behavior analysis, customer segments, and personas, as well as conducting usability testing using tools like UsabilityHub and UserZoom to refine UI/UX concepts effectively. In addition, you will be responsible for achieving key performance indicators related to error reduction, journey completion rates, and Net Promoter Score (NPS). Collaborating with cross-functional teams, you will have the opportunity to influence customer roadmaps and contribute to the delivery of best-in-class digital experiences. Furthermore, your role will involve building a partner ecosystem to support the company's CX objectives and staying abreast of customer experience trends and market landscape to implement the latest UI/UX practices. By ideating and developing interactive prototypes, you will define micro interactions and animations to enhance the overall user experience. Overall, this role offers a dynamic opportunity to drive customer-centric design solutions and shape the digital experiences that align with the company's objectives and customer needs.,

The Vice President Head of Operations position based in Bangalore and reporting to the Chief Operating Officer involves overseeing and expanding the end-to-end operations nationwide. This includes managing fleet operations, charging infrastructure, supply chain, driver operations, service delivery, and operational excellence across various cities. The role necessitates a strong operational acumen, effective team leadership, and the capability to drive sustainable growth in a rapidly evolving industry. Responsibilities include devising and executing national operations strategies in line with business objectives and ESG standards, establishing scalable operational models for multi-city EV fleet operations, collaborating with cross-functional teams for enhanced service delivery and efficiency, monitoring key performance indicators related to fleet uptime, charging utilization, turnaround time, SLA adherence, and cost optimization, implementing tech-driven standard operating procedures and real-time dashboards for informed decision-making, and continuously enhancing logistics, asset deployment, and energy consumption practices. Furthermore, the VP Head of Operations will be accountable for the national P&L, ensuring profitability through operational efficiency, supervising EV fleet deployment, maintenance, servicing, and lifecycle planning across regions, tracking sustainability metrics for environmental compliance, building and leading a high-performing operations team, establishing performance management systems and incentives for ground staff and drivers, overseeing recruitment, engagement, and retention strategies for drivers, promoting a culture of safety and continuous improvement, ensuring regulatory compliance, identifying and mitigating operational risks, setting up audit controls and service quality assurance frameworks, leveraging technology tools for digitizing operations, and collaborating with the product team to enhance fleet tracking, route planning, and maintenance tools. The ideal candidate should hold an MBA from a Tier-1 & 2 institute or a B.Tech + MBA with operational specialization, possess 12-18 years of total experience with at least 5+ years in national or regional operational leadership roles, and have exposure to sectors such as mobility, logistics, EVs, renewable energy, fleet, or last-mile delivery. Key competencies for this role include strategic thinking, operational insight, tech proficiency, people leadership, stakeholder management, process excellence, cost control mindset, and experience in high-growth or startup environments.,

Do you want to be a part of the fascinating story of over 500 iconic brands spanning across more than 100 countries Being the best beer company starts with finding the best people. While we have big brands, we have bigger opportunities as well. AB InBev India is looking to hire a Senior Manager - Quality Analyst for its supply team based out of Aurangabad, Maharashtra. The responsibilities of this role include handling instruments like GC, Alcolyser, DMA, Sodium Meter, pH Meter, and Gas Generators. Calibration and maintenance of all BQA instruments are essential, strictly following BQA SOPs. You will be responsible for the analysis of In-Process Samples, highlighting deviations, and analyzing incoming brewing raw materials while adhering to SOPs for all analyses. Ensuring reliable and accurate data is supplied through the use of BWC and control charting is a key aspect of this role. Maintenance of all records, updating AB data sheets regularly, conducting PRP audits and 5S Audits at regular intervals, and maintaining 5S in the lab are part of the responsibilities. As a subject matter expert in instruments such as GC's, Alcolyser, DMA, Sodium Meter, pH meter, Generators, centrifuge, sonicator, hot water bath, and Mash Bath, you will be responsible for instrument management. Being an enthusiastic team player in the Environmental Pillar, a qualified Taster, and setting up daily Taste panels are additional responsibilities. You will also train new Brewing Quality Analysts, conduct brewing quality improvement analysis, develop and implement process checklists and audits, and track CAR of brewery PRP audits. Ensuring all BQA lab consumables and inventory are maintained, adhering to safety requirements, and reviewing daily data, control charts, calibration, and maintenance logs are crucial tasks. Other responsibilities include maintenance of Data Transfer Sheets and KPIs related to BQA, 5S maintenance in the BQA lab, UT sample arrangement for Tasting, updating Monthly KPIs, and keeping the QC manager and shift brewers updated on daily brewing quality issues. Training as a microbiologist Relief is also part of the role. Key dimensions include accountability for the Director (Supply & Logistics) KPI, Brewery Sensory Score, Regional BOP KPI, and VPO Implementation Department-specific KPIs such as BPI & Plant Micro Index. An undying love for beer is the driving force behind all these responsibilities. Quench your thirst for success and come be a part of this dynamic team!,

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Additionally, you will oversee the architecture and integration of various tools such as ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Managing omnichannel capabilities and ensuring high availability and performance of systems will also be part of your role. You will design and rollout call center infrastructure in cloud environments and ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire, etc. Overseeing real-time and historical reporting tools to enable performance optimization is crucial. Your knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools will help improve customer experience and operational efficiency. Exploring innovations in conversational AI, speech analytics, and customer journey orchestration is also expected. Leading a cross-functional team of IT engineers, developers, and tech support staff, as well as managing vendor relationships with Genesys and other third-party providers, will be part of your responsibilities. Negotiating service level agreements (SLAs), monitoring KPIs, and ensuring compliance with contracts are also key tasks. In terms of Security, Compliance, and Risk Management, you will ensure compliance with industry standards such as GDPR, HIPAA, PCI-DSS, and corporate security policies. Overseeing business continuity, disaster recovery planning, and incident management for contact center platforms is essential. The ideal candidate should hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms, especially Genesys Cloud CX or Engage, in design, configuration, API integrations, and troubleshooting is required. Strong knowledge of contact center technologies like IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools is necessary. Experience managing complex migrations and multi-site/global operations, as well as exposure to cloud platforms and containerized environments, will be advantageous. Your technical leadership and strategic planning skills, deep understanding of call center architectures, project and vendor management capabilities, omnichannel customer experience expertise, and proficiency in performance analytics and KPI management will be valuable assets. Excellent problem-solving and communication skills are also essential for this role. Preferred certifications include Genesys Certified Professional (GCP) Cloud CX or Engage, as well as PMP or ITIL Certification.,