267 Escalation Handling Jobs - Page 7

Customer Interaction & Support Serve as the initial point of contact for retail consumers regarding site experience concerns. Provide exceptional customer service to both external customers and internal team members. Handle verbal and written enquiries in a professional, friendly, and timely manner. Communicate retail marketing program information , fuel quality claims, policy details, and product fulfilment. Provide assistance with site locator , fuel issues , and general complaints . Issue Resolution & Escalation Manage complaint resolution, including identifying root causes and implementing corrective actions. Ensure accurate ticket creation and collect essential information for resolutio...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimiz...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimiz...

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimiz...

1. Performing market research. 2. Making Product quote, keeping track of payments and synchronizing with Sales team for follow up from clients. 3. Perform all sales related back office work in harmony with the Sales team 4. Handling Sales Escalation 5. Making of Contracts for and work orders with various quotations as required. 6. Performing market research. 7. Assisting and coordinating with the sales team. 8. Organizing staff meetings and updating calendars. 9. Processing company receipts, invoices, and bills. 10. Assisting and supporting management. 11. Maintaining V tiger CRM as per ISO norms 12. Build positive and productive relationships with clients for business growth. 13. Manage all...

Role & responsibilities Job Responsibility Knowledge of Project APF (Approved Project Financial) with the Bank. Coordinating with customers for their sales documentation & loan process. Preparation of draft agreement. Planning & Coordination Agreement for Sale Registration process. Taking care of the registration schedule. Coordination with clients for Stamp Duty Payments. Taking follow up from Client & Banker regarding Bank loan & Registration Process. Handling customer grievances - Related to payment issues, Loan process issues, customization in unit issues, possession & clearance formality issues. Coordinating with the team for due & pending installments, collection Updating, processing, ...

Roles and Responsibilities of a Senior Transport Executive 1. Transport Operations Management Oversee daily transportation operations (employee shuttles, vendor vehicles, logistics, etc.) Route planning and optimization to reduce travel time and fuel cost Ensure timely pickup and drop-off of personnel or goods 2. Fleet Management Supervise the maintenance, insurance, registration, and documentation of company vehicles Coordinate repairs, servicing schedules, and vehicle inspections Ensure fleet tracking via GPS or telematics systems 3. Vendor & Driver Management Coordinate with transport vendors for vehicle availability and contracts Maintain a roster of drivers and ensure they follow duty r...

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support. By leveraging our global network, we deliver a superior experience that only a one-stop shop can provide. We're a team that works globally to provide the best service locally a company that is everything you need, everywhere you need it! The Team Leader in Compensation Support Services is involved in an array of compensation related p...

As an Assistant Manager in the Cx & Ops department, specifically focusing on the Gifting Category, your primary responsibility will be to oversee the Gifting Desk within Swiggy's CREW team. This role entails leading a team of Crew Captains who are dedicated to curating and delivering premium gifting experiences. You will be involved in every aspect of the gifting process, from sourcing exclusive products to designing personalized solutions that cater to customer preferences. Your key duties will include leading and guiding the Crew Captains team, curating unique and high-quality gifts, establishing and nurturing relationships with luxury gifting vendors, managing the end-to-end gifting proce...

As an Assistant Manager at CREW focusing on Customer Experience and Operations within the Gifting Category, you will be leading a team of Crew Captains dedicated to providing premium gifting experiences. Your role will involve managing the end-to-end process of curating unique gifts and experiences, maintaining relationships with luxury vendors, and ensuring exceptional quality and personalization in all gifting solutions. You will be responsible for overseeing desk performance, guiding your team on creative solutions, and collaborating with internal stakeholders to introduce innovative gifting ideas. The ideal candidate for this role must have 3-6 years of experience in premium gifting, lux...

As a Cluster Lead in the Account Management department, your main responsibility will be to introduce different processes and initiatives to ensure standardization across all centers and to enhance Customer Satisfaction (CSAT). You will be tasked with creating a collaborative community environment among members, working closely with Community Managers and other departments to drive CSAT. Additionally, you will be responsible for mapping and managing the lifecycle of clients from move-in to departure. A key aspect of your role will involve understanding the customer demography to custom develop experiences for clients, ensuring maximum utilization of facilities and amenities. You should have ...

As a Network Administrator at Anant Raj, you will play a crucial role in overseeing and maintaining our cloud-based services to ensure seamless operations. With a Master's degree in Computer Science, Engineering, or a related field, and over 10 years of experience in Cloud-based Services (IaaS, PaaS, SaaS, XaaS), you will bring valuable expertise to our team. Your responsibilities will include managing routing & switching, providing technical support (L2), handling escalations effectively, monitoring systems, analyzing data, managing incidents, documenting processes, collaborating with cross-functional teams, and implementing scripting & automation solutions. Your proactive approach and atte...

Handle escalations and provide expert-level support for international voice process operations. Mentor and guide team members to improve performance and ensure adherence to quality standards. Collaborate with operations and training teams to identify process gaps and implement improvements. Manage complex customer queries with professionalism and ensure high customer satisfaction. Participate in calibration sessions to maintain consistency in communication and service delivery. Support management in achieving process KPIs and driving operational excellence. Flexibility to work in shifts as per process requirements. Requirements: Graduate with 3 to 4+ years of experience in international voic...

Yubi, formerly known as CredAvenue, is revolutionizing global debt markets by facilitating the flow of finance among borrowers, lenders, and investors. Positioned as the world's possibility platform for diverse debt solutions, Yubi offers a range of opportunities and provides the necessary tools for individuals to capitalize on them. Since its inception in 2020, Yubi has been committed to leveraging technology to transform the global institutional debt market. The platform operates as a two-sided debt marketplace, connecting institutional and HNI investors with a wide network of corporate borrowers and debt products. By streamlining the process, Yubi simplifies access to debt capital for cor...

As a Customer Service Representative at Hapag-Lloyd, your primary objective is to deliver exceptional quality service and create value for both customers and the company. You will actively engage in customer-facing meetings, analyze case and phone statistics for improvement opportunities, and handle escalations related to customer service tasks. Additionally, you will provide support to customers in the local language, manage customs activities, and ensure compliance with local customs requirements. You will serve as the internal and external point of contact for customs matters across all departments, communicate local customs developments to relevant parties, and identify new customer requ...

As a Customer Support Specialist at Astrotalk, you will be an integral part of the team, contributing to the achievement of the company's objectives and facilitating growth through the implementation of strategic initiatives. Your main duties will involve addressing customer inquiries across various communication channels such as phone, email, chat, and social media in a timely and effective manner. Your goal will be to ensure customer satisfaction by providing detailed information about products and services, handling interactions in a positive and professional manner, and collecting feedback to enhance the quality of services offered. With an experience range of 1-3 years, you will play a ...

The role requires providing prompt and accurate customer service to all clients by addressing concerns, queries, issues, complaints, and processing sales orders and product information requests. It involves preparing reports by accessing account databases, analyzing information, and delivering precise data. When faced with complex customer interactions exceeding one's scope, the responsibility includes escalating these matters to the designated party. In times of system downtimes, the position involves making callbacks to customers and ensuring that necessary customer care procedures are followed during the call-backs. Staying updated with the latest account information through email updates...

You should have strong analytical and problem-solving skills to excel in this role. Proficiency in MS Excel and experience with OMS/ERP systems, particularly Microsoft Dynamics, would be advantageous. Excellent communication and stakeholder management skills are also essential for success. In this role, you will need to adopt a problem-solving mindset with a focus on Root Cause Analysis (RCA) and process optimization. You should be capable of handling escalations efficiently and delivering solutions within strict timelines. Your responsibilities will include managing order flow from various channels such as e-commerce platforms, modern trade, general trade, and retail stores. It will be cruc...

Onsitego is India's leading after-sales service provider offering Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services for all electronic devices and home appliances. With a mission to consistently deliver "WOW" experiences to customers, we maintain the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free and reliable services are conveniently accessible through electronic stores and online marketplaces, having served over 8 million happy customers. Join us on our journey to enhance the lives of device users across the country by creating and managing a Service Center network that provides exceptional after-sales service to our customer...

You will be working as an FCU Sampler with Srei Infrastructure Finance Limited (SIFL), located in Gurugram, India. Your primary responsibility will be to conduct sampling and testing of construction equipment and related materials to ensure quality control and compliance with industry standards. This is a full-time, on-site role where you will be inspecting equipment, documenting findings, and coordinating with quality assurance teams. Your daily tasks will involve ensuring that all samples meet the required specifications and providing feedback to improve processes. It is essential to maintain accurate records of all inspections and tests. Proficiency in Quality Control and Quality Assuranc...

Execution & Timeliness: Ensure all operational tasks are executed on time and meet quality standards. Escalation Handling: Be available to resolve any operational bottlenecks or urgent issues that may arise. Ownership & Accountability: Take full responsibility for assigned tasks, ensuring their successful completion without constant supervision. Process Management: Assist in streamlining and improving operational workflows for efficiency. Collaboration: Work closely with internal teams to ensure smooth execution of operations. Reporting: Track and report key operational metrics to relevant stakeholders. What We're Looking For: Strong sense of ownership and accountability. Ability to work in ...

The purpose of this role is to deliver exceptional customer service by effectively acknowledging, tracking, and prioritizing all client cases in accordance with regulatory guidelines, ensuring resolution within defined SLAs, and allocating cases to the relevant support team. You will ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting. It is essential to accurately document all pertinent case information, update internal tools, maintain knowledge bases, and escalate serious client issues to team leaders when necessary. As the primary point of contact for specific client cases, you wi...

As a Customer Quality Manager at Rockwell Automation, you will be the primary contact for all customer quality concerns, including product, process, and software issues in the India region. Your role will involve collaborating with sales teams, distributors, and customers to address and manage quality-related projects efficiently. Your aim will be to ensure high levels of customer satisfaction by promptly resolving quality concerns and identifying opportunities for process improvements. You will be responsible for leading quality issues across various business units and sales regions, ensuring timely and aligned resolutions. Managing multiple open quality issues simultaneously, maintaining a...

As a Customer Service Supervisor, you will be responsible for monitoring and supervising the customer service team to ensure all complaints are resolved within the defined turnaround times. You will be coordinating with Department Heads to guarantee that all complaints are addressed promptly and escalations are brought to senior management in a timely manner. Additionally, your role will involve improving customer service at training centers by monitoring and physically auditing the centers. You will be expected to proactively check and monitor customer satisfaction levels, ensuring that any issues are resolved promptly. Furthermore, you will prepare customer care performance reports as requ...

As a dedicated team leader, your primary responsibility will involve handling and analyzing data related to reports, dashboards, and team performance. You should possess strong Excel skills from basic to advanced levels to effectively carry out these tasks. Your analytical skills will be put to the test as you examine team and customer data, identify patterns, and propose solutions for possible improvements. In addition to data analysis, you will be entrusted with managing a team of over 10 members. Your role will encompass overseeing their performance, fostering their development, and ensuring smooth daily coordination among team members. As the point of contact for client and customer esca...