Customer Escalation Handling - Logistics

Shadowfax Technologies

4 - 8 years

6 - 8 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

escalation handling customer escalation manager logistics escalations delivery issue resolution courier operations escalations team lead - logistics vlookup. e-commerce escalations pivot client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

What you’ll be doing:

Lead a team that handles
customer complaints & escalations
related to
logistics / delivery issues
.
Coordinate between
customers, internal teams, and senior management
to resolve problems quickly.
Use
Excel (Pivot Tables & VLOOKUP)
to track and analyze issues.
Ensure smooth communication and timely resolution of high-priority cases.

Who we’re looking for:

Someone who has
managed a team
in a logistics, supply chain, e-commerce, or courier company.
Strong
communication & people management skills
.
Good with
Excel
(especially Pivot & VLOOKUP).
Calm under pressure, quick problem solver, and customer-focused.

More Jobs at Shadowfax Technologies

Hub Incharge

Bharuch, Ahmedabad, Vadodara

2 - 7 yrs

INR 3 - 3 Lacs

Warehouse Team Lead And Incharge

Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

Sourcing Specialist

Bengaluru

1 - 2 yrs

INR 2 - 3 Lacs

Recruiter Coordinator

Bengaluru

1 - 2 yrs

INR 2 - 3 Lacs

E-commerce Logistics Sales (B2C & D2C)

Bengaluru, Delhi / NCR, Mumbai (All Areas)

4.0 - 9.0 yrs

INR 5 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.