🌟 Internship Opportunity: Account Setup & Customer Support Intern 📍 Location: ["Remote"] 🕒 Type: Internship | Full-Time | Stipend-Based About BeatRoute: BeatRoute is a fast-growing SaaS platform transforming field sales execution for industries like FMCG, Consumer Durables, and Building Materials. Trusted by global giants such as Coca-Cola, Shell, and Panasonic, our AI-powered solution drives efficiency, visibility, and growth across sales and distribution networks. As we scale, we’re looking for passionate and detail-oriented individuals to join us as interns and contribute to the core functions of account setup and customer support . What You’ll Do: 🔹 Support the setup of new customer accounts and enter configuration data into internal systems 🔹 Perform quality checks to ensure data accuracy and completeness 🔹 Follow standard operating procedures and document processes 🔹 Assist customers with basic queries via email or chat under guidance 🔹 Collaborate with internal teams to ensure smooth onboarding and data readiness 🔹 Learn and adapt quickly to SaaS tools and customer success workflows What We’re Looking For: ✔ Strong attention to detail and data accuracy ✔ Basic communication skills (written and verbal) ✔ Familiarity with Excel or Google Sheets ✔ Willingness to learn and take initiative ✔ Ability to work independently and manage time effectively Bonus Points (Nice to Have): ✨ Fresh graduate or currently pursuing final year ✨ Basic understanding of SaaS, CRM, or tech platforms ✨ Prior internship experience in data or support (not mandatory) Why Intern at BeatRoute? 💼 Hands-on experience with a growing B2B tech product 💡 Learn SaaS operations, customer onboarding, and support best practices 🤝 Work with a supportive, cross-functional team 📜 Certificate of Internship + Opportunity for full-time conversion based on performance If you're a fast learner and ready to dive into real-world SaaS operations, we’d love to hear from you! 📩 Interested candidates can send their resume to: awanish@beatroute.io 🔗 Apply now or tag someone who would be a great fit! #Internship #SaaSCareers #CustomerSupport #OperationsIntern #BeatRoute #FreshGraduates #WeAreHiring #TechInternship Show more Show less

Software Support Engineer About Us BeatRoute is an enterprise-grade Sales Enablement platform that goes beyond automation and helps customers achieve their sales outcomes with its unique goal-driven sales technology. More than 200 Retail & Distribution companies such as those in the Consumer Goods industry rely on BeatRoute to solve their sales problems and make their execution goal oriented. Essential Functions Technical Support Respond to customer inquiries and troubleshoot technical issues through various communication channels, including email, phone, and chat. Diagnose and resolve hardware and software problems efficiently and effectively. Guide customers through the setup, configuration, and usage of our products and services. Collaborate with cross-functional teams to address complex technical issues. Proficiency in Excel, including knowledge of functions like VLOOKUP, IF, SUMIFS, and COUNTIFS, is required Customer Engagement Build strong relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Ensure timely and accurate communication with customers regarding issue resolution and updates. Proactively identify and address potential customer needs or concerns. Documentation and Knowledge Sharing Document customer interactions, technical issues, and resolutions in a clear and organized manner. Contribute to the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides. Share insights and best practices with the team to improve overall support quality. Qualifications Bachelor's degree B.tech or equivalent work experience Past experience of working on Postman, to test and manage API's Proven experience in a technical support or customer service role, preferably in a technology or software-related industry. Strong technical aptitude and the ability to troubleshoot hardware and software issues. Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers. Exceptional customer service skills with a focus on customer satisfaction. Strong problem-solving and analytical abilities. Familiarity with Software support ticketing systems. Willingness to work flexible hours and handle occasional on-call duties Show more Show less

Role Description This is a full-time on-site role for a Senior Social Media Strategist, located in Chennai. The Senior Social Media Strategist will be responsible for developing and implementing social media strategies, creating and managing content, optimizing social media platforms, and enhancing the our clients' public presence. Day-to-day tasks include overseeing social media accounts, monitoring and analyzing social media metrics, collaborating with the marketing team, and staying updated on industry trends and best practices. Qualifications Experience in Social Media Marketing and Social Media Optimization (SMO) Strong Communication and Public Relations skills Proficiency in developing and executing Content Strategy Ability to monitor and analyze social media metrics Excellent written and verbal communication skills Proven ability to work collaboratively in a team environment Bachelor's degree in Marketing, Communications, or related field Experience in using social media management tools is a plus Minimum qualification 5+ years of experience working with brands/agencies Excellent communication skills (English & Tamil) Payscale Rs.5,40,000 - Rs.7,20,000 per annum Show more Show less

🎬 Job Title: Video Editor cum Producer 📍 Location: Remote (But based out of Gurugram, India) 🕒 Experience: 2-3 Years 💼 Department: Creative / Marketing About BeatRoute BeatRoute is the world's only Goal-Driven AI platform for retail sales and distribution. It is an enterprise-grade, scalable platform that uses Goal-Driven AI to deliver measurable business impact for brands in their retail sales and distribution channels. BeatRoute currently serves 200+ enterprise brands in 20+ countries, with 100K+ users across India, South Asia, and Africa in 10 industry verticals. Operating as a remote-first company, we foster a culture of collaboration, innovation, and inclusivity, enabling our team to work flexibly while staying connected and aligned with our mission. Now, we're looking for a talented Video Editor and Producer who can craft dynamic, visually compelling videos that reflect the modern, intelligent design of our software and speak the visual language of today’s digital audience. Role Overview We’re seeking a skilled and creative Video Editor and Producer with a flair for motion graphics and a passion for storytelling through video. You’ll be responsible for editing engaging video content for marketing, product demos, product explainers/animations, promo videos, client success stories, and social media. You will also help our team record videos from time to time. **A strong portfolio is mandatory. Candidates without a portfolio will not be considered. Please include your portfolio link at the time of application. 🔧 Responsibilities Edit and produce high-quality videos for marketing campaigns, social media, product explainers, and customer stories Create and integrate motion graphics and animations into video content Collaborate with the marketing and product teams to develop video concepts Maintain consistency in brand style and tone across all videos Organize, manage, and maintain all project media Hands-on knowledge of filming and producing clean, usable raw video content. ✅ Requirements 2-3 years of proven experience as a video editor Expertise in Adobe Premiere Pro, After Effects, and similar industry-standard software Strong command of motion graphics design and animation A compelling portfolio of completed video projects Ability to work independently in a fully remote setup Strong communication and time management skills Based in or willing to travel to Gurugram (approx 2-3 times a month) Hands-on experience in shooting or filming content Why Join BeatRoute ? Fully remote setup Competitive compensation and flexible hours Opportunity to work on diverse and creative projects A culture that values innovation, autonomy, and growth Ready to Apply? If you’re a passionate video editor ready to bring ideas to life and elevate brand storytelling, send us your resume, portfolio, and a short note about why you’d be a great fit. Show more Show less

About BeatRoute Founded in 2014, BeatRoute is a cutting-edge Intelligent Field Execution Platform designed to empower businesses with efficient last-mile engagement solutions, including Field Sales, Field Marketing, and Field Inspection. Trusted by over 100 customers across the APAC region, BeatRoute is on a mission to revolutionize field operations for businesses worldwide. As a pre-Series VC-funded and profitable startup, BeatRoute combines financial stability with the agility to innovate, aiming to establish itself as a leading global platform for field execution. Job Description We are seeking a dedicated and detail-oriented QA Engineer – Manual to join our dynamic team. As an integral part of our quality assurance efforts, you will be responsible for ensuring the reliability, functionality, and seamless performance of our web and mobile applications. The ideal candidate will have hands-on experience with manual testing processes and some familiarity with test automation using Python or Java, you’ll play a key role in enhancing the user experience and driving product excellence. If you have 1–2 years of hands-on experience in testing web applications (preferably Progressive Web Apps) and mobile applications, and you’re passionate about delivering quality at every stage of development, we’d love to have you on board. Required Skills & Experience 1+ years of experience in QA, with a strong focus on manual testing. Some experience with test automation using Python or Java or any other programming language. Strong knowledge of software testing methodologies, tools, and best practices. Strong knowledge in Web and API testing. Experience with Agile development methodologies. Strong analytical skills with attention to detail. Experience in writing clear, concise, and comprehensive test plans and test cases. Ability to work collaboratively in a cross-functional team environment. Desired Skills (Optional) Familiarity with test automation frameworks (e.g., Selenium,TestNG, JUnit). Experience with CI/CD tools (e.g., Jenkins, Travis CI). Familiarity with performance testing tools (e.g., JMeter, LoadRunner). Familiarity in version control systems (Git, GitHub, etc.) Key Traits for Success Problem-Solving Mindset: Ability to understand the core problem we are solving and write effective, targeted test cases to ensure high-quality solutions. Strong Understanding of Software Quality: Familiarity with industry standards and best practices to ensure reliable and consistent performance. Proficient in Manual Testing: Hands-on experience in testing web applications, including Progressive Web Apps, as well as Android and iOS applications. Test Case Expertise: Skilled in designing comprehensive test cases, creating detailed test scenarios, and generating insightful test reports. Test Automation: Some experience in test automation viz Java or Python. Bug Tracking and Management: Proficient in using bug-tracking and management tools like MANTIS,JIRA to document and resolve issues efficiently. Knowledge of STLC and Agile Methodologies: Solid understanding of the Software Testing Life Cycle and experience in Agile testing practices for seamless integration with development workflows. Continuous Improvement Mindset: Committed to enhancing testing processes and staying updated with the latest tools, techniques, and best practices in software testing. Education Background Any of the following Bachelor’s Degree in Technology (B. Tech.). Computer Science background is a plus. Master’s Degree in Technology (M.Tech.). Master’s in Computer Applications (M.C.A.). Job Perks ● Enjoy the flexibility of working from anywhere, every day, allowing you to create a workspace that suits your lifestyle. ● Competitive salary and bonus incentive structure ● Opportunity to work in a fast-moving, high-growth SaaS company ● Possibilities of stock options for a passionate contributor. ● Achieve a fulfilling career with opportunities for growth while maintaining a healthy

About Us BeatRoute is the world's only Goal-Driven AI platform for retail sales and distribution. It is an enterprise-grade, scalable platform that uses a unique Goal-Driven AI to deliver measurable business impact for brands in their retail sales and distribution channels. Worldwide, retail and distribution businesses, such as FMCG, consumer goods, and building materials face the difficult choice of implementing risky and costly development projects on development platforms. We are solving this global problem with our ready-to-deploy enterprise SaaS AI solution. We are looking for a proactive and experienced Level 3 Customer Software Support Engineer who will serve as the technical backbone of our customer support function. This role is responsible for diagnosing and resolving complex issues related to our SaaS product, collaborating with engineering teams, and ensuring high customer satisfaction through timely, accurate, and empathetic support. Key Responsibilities • Act as the final escalation point for support issues related to our SaaS platform. • Troubleshoot and debug issues involving APIs, integrations, and backend systems. • Analyze logs, trace errors, and identify root causes of complex technical problems. • Work with tools like Jira, Freshdesk (or similar ticketing systems), and internal dashboards. • Write clear internal documentation for recurring issues and create knowledge base articles. • Use Excel (VLOOKUP, COUNTIF, SUMIF, Pivot Tables, etc.) to analyze and interpret customer data. • Coordinate with Product and Engineering teams to escalate bugs or feature requests. • Ensure SLAs are met and customer issues are resolved with urgency and accountability. • Be customer-obsessed: understand the impact of issues from the customer's perspective and act with empathy. • Communicate technical solutions to both technical and non- technical audiences. Must-Have Skills • Strong experience in API debugging using tools like Postman, Swagger, or Curl. • Experience in a SaaS environment, especially handling production-level support tickets. • Familiarity with Jira and working in agile development environments. • Proficiency with Freshdesk, Zendesk, or similar customer ticketing systems. • Solid understanding of Excel functions for data analysis. • Excellent problem-solving and troubleshooting skills. • Strong verbal and written communication skills. • Ability to multi-task and prioritize in a fast-paced environment. Nice-to-Have Skills • Knowledge of basic SQL queries for troubleshooting data issues. • Experience with log analysis tools • Experience in working with cross-functional teams (Engineering, QA, Product, etc.). Key Traits • Highly accountable and ownership-driven – takes responsibility to see issues through to resolution. • Intuitive ability to sense urgency and act swiftly to de-escalate customer frustrations. • A natural problem solver who can work independently and within a team. • Willing to go the extra mile to deliver outstanding customer service. • Detail-oriented and process-driven, with a passion for improving support workflows. Education & Experience • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. • 3+ years of experience in a similar technical support role, preferably in a SaaS company.

Company Description BeatRoute is a Goal-driven SAAS Sales technology for retail & distribution businesses, providing an enterprise-grade scalable platform that uses unique Goal-setting mechanisms, Operational AI, and Gamification. We cater to worldwide retail & distribution businesses, serving around 200 enterprise customers in multiple countries across Africa, APAC, and Latam regions. Role Description This is a full-time remote role for an Accountant at BeatRoute. The Accountant will be responsible for day-to-day financial tasks, including but not limited to budgeting, financial reporting, accounts payable/receivable, and payroll processing. Prepare and maintain daily accounting records Handle invoicing, billing, and payment follow-ups Process vendor payments and reimbursements Record and reconcile expenses, bank statements, and ledgers Maintain proper documentation for all financial transactions Assist in monthly closings and preparing basic reports Work with internal teams for GST, TDS and other compliance filings Support in maintaining records for audits and financial reviews Help track receivables, payables , and maintain overall accounting hygiene Qualifications Financial Reporting, Budgeting, and Accounts Payable/Receivable skills Experience in payroll processing Strong experience with working on excel. Proficiency in accounting software- Zoho and Tally Attention to detail and accuracy in financial data management Ability to work independently and remotely Bachelor's degree in Accounting, Finance, or relevant field 0–2 years of accounting experience (Freshers with strong basics can apply) Basic understanding of GST, TDS, and Indian accounting standards

Job Description About Us: BeatRoute is the world's only Goal-Driven AI platform for retail sales and distribution. It is an enterprise-grade, scalable platform that uses a unique Goal-Driven AI to deliver measurable business impact for brands in their retail sales and distribution channels. BeatRoute currently serves 200+ enterprise brands in 20+ countries, with 100K+ users across India, South Asia, and Africa in 10 industry verticals. We are seeking a dedicated and detail-oriented QA Engineer – Automation & Manual to join our dynamic team. As an integral part of our quality assurance efforts, you will be responsible for ensuring the reliability, functionality, and seamless performance of our web and mobile applications. The ideal candidate will have hands-on experience with manual testing processes and some familiarity with test automation using Python or Java , you’ll play a key role in enhancing the user experience and driving product excellence. If you have 2–3 years of hands-on experience in testing web applications (preferably Progressive Web Apps) and mobile applications, and you’re passionate about delivering quality at every stage of development, we’d love to have you on board. Required Skills & Experience 2-3 years of experience in QA, with a strong focus on manual testing and automation. Some experience with test automation using Python or Java or any other programming language. Strong knowledge of software testing methodologies, tools, and best practices. Strong knowledge in Web and API testing. Experience with Agile development methodologies. Strong analytical skills with attention to detail. Experience in writing clear, concise, and comprehensive test plans and test cases. Ability to work collaboratively in a cross-functional team environment. Desired Skills (Optional) Familiarity with test automation frameworks (e.g., Selenium,TestNG, JUnit). Experience with CI/CD tools (e.g., Jenkins, Travis CI). Familiarity with performance testing tools (e.g., JMeter, LoadRunner). Familiarity in version control systems (Git, GitHub, etc.). Key Traits for Success Problem-Solving Mindset: Ability to understand the core problem we are solving and write effective, targeted test cases to ensure high-quality solutions. Strong Understanding of Software Quality: Familiarity with industry standards and best practices to ensure reliable and consistent performance. Proficient in Manual Testing: Hands-on experience in testing web applications, including Progressive Web Apps, as well as Android and iOS applications. Test Case Expertise: Skilled in designing comprehensive test cases, creating detailed test scenarios, and generating insightful test reports. Test Automation: Some experience in test automation viz Java or Python. Bug Tracking and Management: Proficient in using bug-tracking and management tools like MANTIS,JIRA to document and resolve issues efficiently. Knowledge of STLC and Agile Methodologies: Solid understanding of the Software Testing Life Cycle and experience in Agile testing practices for seamless integration with development workflows. Continuous Improvement Mindset: Committed to enhancing testing processes and staying updated with the latest tools, techniques, and best practices in software testing. Education Background Any of the following Bachelor’s Degree in Technology (B. Tech.). Computer Science background is a plus. Master’s Degree in Technology (M.Tech.). Master’s in Computer Applications (M.C.A.). Job Perks ● Enjoy the flexibility of working from anywhere, every day, allowing you to create a workspace that suits your lifestyle. ● Competitive salary and bonus incentive structure ● Opportunity to work in a fast-moving, high-growth SaaS company ● Possibilities of stock options for a passionate contributor. ● Achieve a fulfilling career with opportunities for growth while maintaining a health

About Us BeatRoute is the world's only Goal-Driven AI platform for retail sales and distribution. It is an enterprise-grade, scalable platform that uses a unique Goal-Driven AI to deliver measurable business impact for brands in their retail sales and distribution channels. Worldwide, retail and distribution businesses, such as FMCG, consumer goods, and building materials face the difficult choice of implementing risky and costly development projects on development platforms. We are solving this global problem with our ready-to-deploy enterprise SaaS AI solution. We are looking for a proactive and experienced Level 3 Customer Software Support Engineer who will serve as the technical backbone of our customer support function. This role is responsible for diagnosing and resolving complex issues related to our SaaS product, collaborating with engineering teams, and ensuring high customer satisfaction through timely, accurate, and empathetic support. Key Responsibilities • Act as the final escalation point for support issues related to our SaaS platform. • Troubleshoot and debug issues involving APIs, integrations, and backend systems. • Analyze logs, trace errors, and identify root causes of complex technical problems. • Work with tools like Jira, Freshdesk (or similar ticketing systems), and internal dashboards. • Write clear internal documentation for recurring issues and create knowledge base articles. • Use Excel (VLOOKUP, COUNTIF, SUMIF, Pivot Tables, etc.) to analyze and interpret customer data. • Coordinate with Product and Engineering teams to escalate bugs or feature requests. • Ensure SLAs are met and customer issues are resolved with urgency and accountability. • Be customer-obsessed: understand the impact of issues from the customer's perspective and act with empathy. • Communicate technical solutions to both technical and non- technical audiences. Must-Have Skills • Strong experience in API debugging using tools like Postman, Swagger, or Curl. • Experience in a SaaS environment, especially handling production-level support tickets. • Familiarity with Jira and working in agile development environments. • Proficiency with Freshdesk, Zendesk, or similar customer ticketing systems. • Solid understanding of Excel functions for data analysis. • Excellent problem-solving and troubleshooting skills. • Strong verbal and written communication skills. • Ability to multi-task and prioritize in a fast-paced environment. Nice-to-Have Skills • Knowledge of basic SQL queries for troubleshooting data issues. • Experience with log analysis tools • Experience in working with cross-functional teams (Engineering, QA, Product, etc.). Key Traits • Highly accountable and ownership-driven – takes responsibility to see issues through to resolution. • Intuitive ability to sense urgency and act swiftly to de-escalate customer frustrations. • A natural problem solver who can work independently and within a team. • Willing to go the extra mile to deliver outstanding customer service. • Detail-oriented and process-driven, with a passion for improving support workflows. Education & Experience • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. • 3+ years of experience in a similar technical support role, preferably in a SaaS company.

Must have: Exceptional English language communication skills Understanding of social media platforms Interest in evolving trends Role Description This is a full-time on-site role for a Social Media Manager located in Nanganallur, Chennai. The Social Media Manager will be responsible for developing and executing social media strategies, managing social media marketing campaigns, and ensuring social media optimization (SMO). The individual will also be responsible for creating engaging content, monitoring social media channels, and analyzing performance metrics. Collaboration with other departments to align social media content with overall marketing efforts will also be a key task. Experience: Minimum 1 year to maximum 5 years of relevant social media management or copywriting experience. Qualifications Strong Communication and Writing skills Skills in Social Media Marketing and Social Media Optimization (SMO) Experience in developing Content Strategies and Content Creation Proficiency with social media platforms and tools Ability to work collaboratively in a team environment Experience in the retail industry is a plus CTC: 3 LPA - 4.5 LPA