Job Title : O perations Interns Location : India (Remote) Duration : 6 months (with the potential for full-time employment based on performance) About Supy : Supy is a rapidly growing, data-driven inventory management platform tailored for multi-branch and enterprise restaurants. We help our clients reduce costs, cut waste, and maximize profits through real-time data, accurate insights, and time-saving automation. Our features include inventory management, procurement, invoicing & settlements, menu engineering, and more. Join our dynamic team and be part of the next big wave in the food-tech industry! About the Role : We are looking for a motivated O perations Intern to join our team. As an O perations Intern , you will be the bridge between Supy and our clients, ensuring they maximize the value of our platform. This is a unique opportunity for fresh graduates looking to kick-start their careers in a fast-paced tech startup. Key Responsibilities : Assist the Customer Success team in onboarding new clients and guiding them through the setup process. Provide day-to-day support to clients, helping them resolve issues and ensuring they have a seamless experience with Supy. Gather feedback from clients to enhance platform features and improve customer satisfaction. Work closely with the product and tech teams to address any customer concerns or bugs. Help manage client accounts, monitor their usage, and proactively identify areas where they can derive more value from Supy’s solutions. Support in preparing customer reports, analyzing data, and identifying trends. Contribute to building relationships with key stakeholders at client organizations. Requirements : Fresh graduate with a Bachelor's degree in Business, Marketing, or a related field. Passionate about customer service and building relationships. Excellent communication skills in English (both written and verbal). Basic understanding of SaaS platforms and inventory management systems is a plus. Strong problem-solving skills and a customer-focused mindset. Ability to work in a fast-paced, startup environment. Positive attitude, willingness to learn, and proactive approach. What We Offer : Internship for 6 months. Opportunity for full-time employment based on performance after the internship. Gain hands-on experience in a high-growth startup environment. Be part of a supportive team that values creativity and initiative.
Company Description Supy is the operating system designed specifically for multi-branch restaurant groups. It helps control costs, streamline operations, and boost profitability by providing real-time insights, mobile stock counts, and supplier ordering. Supy integrates seamlessly with your POS, ERP, and accounting tools, enhancing visibility across all operations. Trusted by over 2,500 restaurants in 28 countries, Supy has offices in the UK, Australia, UAE, and Saudi Arabia. Role Description We're looking for a Customer Support Manager to build and lead our global support function from the ground up. This is a hands-on, strategic role where you’ll recruit and coach a remote support team, design workflows, set up SLAs, create documentation, and ensure every customer receives fast, empathetic, and effective support. Key Responsibilities Build and scale a high-performing remote customer support team Define support workflows, KPIs, SLAs, and escalation protocols Develop internal documentation and external help center content Create and deliver training materials for support agents and clients Track KPIs like FRT, resolution time, CSAT, SLA compliance, and QA scores Act as an escalation point for critical issues Work closely with Product, Engineering, and Customer Success to resolve recurring pain points Share feedback and insights to help improve product and support experience What You’ll Need 4–6+ years in SaaS customer support (including 3+ years in a managerial role) Experience building support functions in fast-growing SaaS or F&B tech companies Strong background in team coaching, QA, and process building Proficient with tools like Zendesk, Intercom, Freshdesk, Notion, etc. Excellent written and verbal communication in English High empathy, responsiveness, and problem-solving skills Ability to work independently and lead remote teams Based in India or nearby, and fully available during UAE working hours
Job Title:Customer Success Manager Location: Remote – India About Us At Supy , we are transforming the restaurant industry with our data-driven inventory management software. Our platform enables multi-branch restaurants to cut costs, reduce waste, and maximize profits by providing real-time data, actionable insights, and time-saving automation. Join our mission to revolutionize restaurant operations through innovative technology and seamless customer experiences. Role Overview We are seeking a Customer Success Manager (Remote – India) with a strong background in B2B SaaS, hospitality technology, or POS systems tailored for restaurants. Prior experience as a Cost Controller for restaurants will be highly valued, as this knowledge is critical for understanding the unique needs of the industry and delivering value through our solutions. As a CSM at Supy, you will be the primary point of contact for restaurants using our platform , ensuring they maximize its value and achieve their operational and financial goals. You will collaborate closely with restaurant teams to build long-term relationships, drive product adoption, and deliver exceptional results—all while working remotely from India. Key Responsibilities Onboarding Restaurants: Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions. Restaurant Engagement: Act as a trusted advisor, providing insights to optimize inventory management and procurement. Driving Product Adoption: Train and support restaurant teams on features aligned with their operations. Relationship Management: Build and nurture long-term partnerships with stakeholders across restaurant teams. Resolving Issues: Proactively identify challenges and deliver tailored solutions, liaising with Supy’s internal teams. Upselling and Renewals: Spot opportunities to expand Supy’s impact and secure renewals. Feedback Sharing: Relay restaurant feedback to the product team to continuously improve the platform. Performance Reporting: Monitor and analyze KPIs, preparing reports that demonstrate ROI. Key Performance Indicators (KPIs) Restaurant Retention Rate – Ensure high satisfaction and minimal churn. Net Promoter Score (NPS) – Drive strong customer advocacy. Product Adoption Rate – Increase engagement with core features. Renewal Rate – Achieve strong renewal targets. Upsell Revenue – Contribute to revenue growth. Resolution Time – Resolve issues promptly within SLA commitments. Qualifications Experience: 3+ years in Customer Success or Account Management within B2B SaaS, hospitality tech, or POS/restaurant tech. Prior experience as a Cost Controller in restaurants is a strong plus. Industry Knowledge: Deep understanding of restaurant operations, procurement, and cost management. Skills: Strong interpersonal and communication skills. Ability to manage multiple restaurant accounts effectively. Analytical mindset; skilled at using data to drive decisions. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Technical Knowledge: Basic understanding of SaaS platforms and APIs (preferred). Customer Focus: Passionate about helping restaurants succeed through technology. Education: Bachelor’s degree in Business, Hospitality Management, or related fields preferred. Application Instructions As part of your application, please record a 2–3 minute Loom video (or similar tool) answering the following: Why do you believe you’d be a great fit for Supy? Share an example of when you helped a restaurant or hospitality client improve cost control, inventory management, or overall success. Supy CSMs often manage multiple client onboardings at the same time. How would you ensure every client feels supported and successful?
Job Title:Customer Success Manager Location: Remote – India About Us At Supy , we are transforming the restaurant industry with our data-driven inventory management software. Our platform enables multi-branch restaurants to cut costs, reduce waste, and maximize profits by providing real-time data, actionable insights, and time-saving automation. Join our mission to revolutionize restaurant operations through innovative technology and seamless customer experiences. Role Overview We are seeking a Customer Success Manager (Remote – India) with a strong background in B2B SaaS, hospitality technology, or POS systems tailored for restaurants. Prior experience as a Cost Controller for restaurants will be highly valued, as this knowledge is critical for understanding the unique needs of the industry and delivering value through our solutions. As a CSM at Supy, you will be the primary point of contact for restaurants using our platform , ensuring they maximize its value and achieve their operational and financial goals. You will collaborate closely with restaurant teams to build long-term relationships, drive product adoption, and deliver exceptional results—all while working remotely from India. Key Responsibilities Onboarding Restaurants: Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions. Restaurant Engagement: Act as a trusted advisor, providing insights to optimize inventory management and procurement. Driving Product Adoption: Train and support restaurant teams on features aligned with their operations. Relationship Management: Build and nurture long-term partnerships with stakeholders across restaurant teams. Resolving Issues: Proactively identify challenges and deliver tailored solutions, liaising with Supy’s internal teams. Upselling and Renewals: Spot opportunities to expand Supy’s impact and secure renewals. Feedback Sharing: Relay restaurant feedback to the product team to continuously improve the platform. Performance Reporting: Monitor and analyze KPIs, preparing reports that demonstrate ROI. Key Performance Indicators (KPIs) Restaurant Retention Rate – Ensure high satisfaction and minimal churn. Net Promoter Score (NPS) – Drive strong customer advocacy. Product Adoption Rate – Increase engagement with core features. Renewal Rate – Achieve strong renewal targets. Upsell Revenue – Contribute to revenue growth. Resolution Time – Resolve issues promptly within SLA commitments. Qualifications Experience: 3+ years in Customer Success or Account Management within B2B SaaS, hospitality tech, or POS/restaurant tech. Prior experience as a Cost Controller in restaurants is a strong plus. Industry Knowledge: Deep understanding of restaurant operations, procurement, and cost management. Skills: Strong interpersonal and communication skills. Ability to manage multiple restaurant accounts effectively. Analytical mindset; skilled at using data to drive decisions. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Technical Knowledge: Basic understanding of SaaS platforms and APIs (preferred). Customer Focus: Passionate about helping restaurants succeed through technology. Education: Bachelor’s degree in Business, Hospitality Management, or related fields preferred. Application Instructions As part of your application, please record a 2–3 minute Loom video (or similar tool) answering the following: Why do you believe you’d be a great fit for Supy? Share an example of when you helped a restaurant or hospitality client improve cost control, inventory management, or overall success. Supy CSMs often manage multiple client onboardings at the same time. How would you ensure every client feels supported and successful?
Job Title:Customer Success Manager Location: Remote – India About Us At Supy , we are transforming the restaurant industry with our data-driven inventory management software. Our platform enables multi-branch restaurants to cut costs, reduce waste, and maximize profits by providing real-time data, actionable insights, and time-saving automation. Join our mission to revolutionize restaurant operations through innovative technology and seamless customer experiences. Role Overview We are seeking a Customer Success Manager (Remote – India) with a strong background in B2B SaaS, hospitality technology, or POS systems tailored for restaurants. Prior experience as a Cost Controller for restaurants will be highly valued, as this knowledge is critical for understanding the unique needs of the industry and delivering value through our solutions. As a CSM at Supy, you will be the primary point of contact for restaurants using our platform , ensuring they maximize its value and achieve their operational and financial goals. You will collaborate closely with restaurant teams to build long-term relationships, drive product adoption, and deliver exceptional results—all while working remotely from India. Key Responsibilities Onboarding Restaurants: Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions. Restaurant Engagement: Act as a trusted advisor, providing insights to optimize inventory management and procurement. Driving Product Adoption: Train and support restaurant teams on features aligned with their operations. Relationship Management: Build and nurture long-term partnerships with stakeholders across restaurant teams. Resolving Issues: Proactively identify challenges and deliver tailored solutions, liaising with Supy’s internal teams. Upselling and Renewals: Spot opportunities to expand Supy’s impact and secure renewals. Feedback Sharing: Relay restaurant feedback to the product team to continuously improve the platform. Performance Reporting: Monitor and analyze KPIs, preparing reports that demonstrate ROI. Key Performance Indicators (KPIs) Restaurant Retention Rate – Ensure high satisfaction and minimal churn. Net Promoter Score (NPS) – Drive strong customer advocacy. Product Adoption Rate – Increase engagement with core features. Renewal Rate – Achieve strong renewal targets. Upsell Revenue – Contribute to revenue growth. Resolution Time – Resolve issues promptly within SLA commitments. Qualifications Experience: 3+ years in Customer Success or Account Management within B2B SaaS, hospitality tech, or POS/restaurant tech. Prior experience as a Cost Controller in restaurants is a strong plus. Industry Knowledge: Deep understanding of restaurant operations, procurement, and cost management. Skills: Strong interpersonal and communication skills. Ability to manage multiple restaurant accounts effectively. Analytical mindset; skilled at using data to drive decisions. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Technical Knowledge: Basic understanding of SaaS platforms and APIs (preferred). Customer Focus: Passionate about helping restaurants succeed through technology. Education: Bachelor’s degree in Business, Hospitality Management, or related fields preferred. Application Instructions As part of your application, please record a 2–3 minute Loom video (or similar tool) answering the following: Why do you believe you’d be a great fit for Supy? Share an example of when you helped a restaurant or hospitality client improve cost control, inventory management, or overall success. Supy CSMs often manage multiple client onboardings at the same time. How would you ensure every client feels supported and successful?
Job Title: Customer Success Manager Location: Remote – India About Us At Supy, we are transforming the restaurant industry with our data-driven inventory management software. Our platform enables multi-branch restaurants to cut costs, reduce waste, and maximize profits by providing real-time data, actionable insights, and time-saving automation. Join our mission to revolutionize restaurant operations through innovative technology and seamless customer experiences. Role Overview We are seeking a Customer Success Manager (Remote – India) with a strong background in B2B SaaS, hospitality technology, or POS systems tailored for restaurants. Prior experience as a Cost Controller for restaurants will be highly valued, as this knowledge is critical for understanding the unique needs of the industry and delivering value through our solutions. As a CSM at Supy, you will be the primary point of contact for restaurants using our platform, ensuring they maximize its value and achieve their operational and financial goals. You will collaborate closely with restaurant teams to build long-term relationships, drive product adoption, and deliver exceptional results—all while working remotely from India. Key Responsibilities Onboarding Restaurants: Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions. Restaurant Engagement: Act as a trusted advisor, providing insights to optimize inventory management and procurement. Driving Product Adoption: Train and support restaurant teams on features aligned with their operations. Relationship Management: Build and nurture long-term partnerships with stakeholders across restaurant teams. Resolving Issues: Proactively identify challenges and deliver tailored solutions, liaising with Supy’s internal teams. Upselling and Renewals: Spot opportunities to expand Supy’s impact and secure renewals. Feedback Sharing: Relay restaurant feedback to the product team to continuously improve the platform. Performance Reporting: Monitor and analyze KPIs, preparing reports that demonstrate ROI. Key Performance Indicators (KPIs) Restaurant Retention Rate – Ensure high satisfaction and minimal churn. Net Promoter Score (NPS) – Drive strong customer advocacy. Product Adoption Rate – Increase engagement with core features. Renewal Rate – Achieve strong renewal targets. Upsell Revenue – Contribute to revenue growth. Resolution Time – Resolve issues promptly within SLA commitments. QualificationsExperience: 3+ years in Customer Success or Account Management within B2B SaaS, hospitality tech, or POS/restaurant tech. Prior experience as a Cost Controller in restaurants is a strong plus. Industry Knowledge: Deep understanding of restaurant operations, procurement, and cost management. Skills : Strong interpersonal and communication skills. Ability to manage multiple restaurant accounts effectively. Analytical mindset; skilled at using data to drive decisions. Familiarity with CRM and customer success tools (e.g., Salesforce, Gainsight, HubSpot). Technical Knowledge: Basic understanding of SaaS platforms and APIs (preferred). Customer Focus: Passionate about helping restaurants succeed through technology. Education : Bachelor’s degree in Business, Hospitality Management, or related fields preferred. Application Instructions As part of your application, please record a 2–3 minute Loom video (or similar tool) answering the following: Why do you believe you’d be a great fit for Supy? Share an example of when you helped a restaurant or hospitality client improve cost control, inventory management, or overall success. Supy CSMs often manage multiple client onboardings at the same time. How would you ensure every client feels supported and successful?