Customer Success Manager

Wingify

Customer Success

Job Responsibilities:

• Work closely and own responsibility for the success of your assigned portfolio of customers to
• help them track the correct metrics required for measuring their online business performance.
• form strategies to improve the existing conversion rate using innovative ideas,
• define, implement, and manage their experimentation program
• Manage the onboarding of new clients.
• Help build loyalty by creating an excellent relationship with the customers.
• Arrange operational and methodological training sessions for your accounts
• Resolve any issues and problems faced by customers
• Manage complaints to maintain trust
• Serve as the link of communication between customers and internal teams
• Maximize your portfolio’s retention by minimizing churn and contraction

Professional Competencies:

• Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
• Understanding of Conversion Rate Optimization space
• Knowledge of Digital Marketing techniques and online promotional activities.
• Analytical thinker who can translate complex data into actionable plans
• Understanding of Google Analytics
• Knowledge of how SaaS works
• Excellent customer relationship management skills.
• Outstanding communication, understanding, and writing skills.
• Understanding of web applications, HTML, JavaScript, and CSS is a plus

Skills & Experience:

• Bachelor’s degree, Business or Computer Science related.
• Minimum 6 years of customer-facing experience.
• Understanding of digital marketing, Conversion Rate Optimization techniques and changing trends in the online space.
• Excellent organizational, presentation, and communication skills.
• Experience in working with e-commerce, travel, or media companies is a plus.
• Organized and reliable self-starter who can work independently.
• Strong soft skills: energetic, empathetic, self-motivated, open-minded Excellent interpersonal skills to strike a connect with diverse people across the globe

Wingify is a remote-first company with employees spread across India and other countries. We offer competitive compensation and incredible learning opportunities within tight-knit teams in a truly international environment.