Manager - Technical Documentation - SaaS

15 years

0 Lacs

Posted:2 weeks ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

About VWO

VWO is a leading Digital Experience Optimization platform trusted by over 3,000 businesses in 100+ countries, including global brands like Samsung, Vodafone, Toyota, HBO, and Domino's. What began 15 years ago as one of the world’s first A/B testing tools has since evolved into a comprehensive, enterprise-grade platform used by product, marketing, and growth teams to experiment, personalize, analyze behavior, and build exceptional digital experiences.


Today, VWO offers a full-stack suite for A/B testing, multivariate testing, feature rollouts, heatmaps, session recordings, behavioural analytics, surveys, personalization, and more across web, mobile, and server-side applications — all in one unified platform. We enable teams to make confident, data-driven decisions that drive user engagement, retention, and conversion.


VWO is a profitable, founder-led business with $50M+ ARR, strong EBITDA margins, and a history of capital-efficient, sustainable growth. In January 2025, Everstone Capital acquired a majority stake in the company to help accelerate our global expansion — both organically and inorganically.


We are a fully remote team of 450+ people, with go-to-market teams across the Americas, Europe, and APAC, and product and engineering anchored in India. Our culture values deep thinking, fast execution, and strong ownership — with minimal bureaucracy and high autonomy. Despite our scale, we continue to operate with the agility and ambition of a startup.


VWO is seeking a dynamic and experienced Senior Manager for our Technical Documentation team. This individual will play a pivotal role in shaping the vision and execution of our documentation strategy, with a particular focus on leveraging generative AI (GenAI) to enhance and automate our processes. The role also involves writing and maintaining comprehensive help articles to support users.


Key Responsibilities

Product Documentation:

Engaging Knowledge Base:

Content simplification:

User-Centric Documentation:

Vision and Strategy:

GenAI Integration:

Team Leadership:

Collaboration:

Quality Assurance:

Performance Metrics:


Qualifications

Experience:

B2B SaaS Expertise:

Technical Expertise:

Web Technologies:

GenAI Proficiency:

Leadership Skills:

Communication:

Problem-Solving:


Why join VWO?

Innovative Environment:

Impactful Work:

Collaborative Culture:


If you are passionate about driving innovation in technical documentation and have a vision for leveraging AI technologies, we would love to hear from you. Apply now to join VWO and make a significant impact!

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