Role & responsibilities Key Responsibilities:Customer Interaction: Handle inbound and outbound customer queries via phone, email, chat, and social media. Respond to customer inquiries, troubleshoot issues, and provide solutions in a timely and professional manner.Issue Resolution: Resolve customer complaints, technical issues, and delivery-related problems. Ensure that all issues are documented and resolved to the customer's satisfaction.Product Knowledge: Develop in-depth knowledge of Shadowfax services, delivery processes, and technical systems to provide accurate information and support to customers.Collaboration: Work closely with internal teams (Operations, Tech, and Logistics) to ensure seamless coordination and resolve customer concerns.Complaint Handling: Address escalated customer concerns, ensuring a resolution while maintaining a positive and professional demeanor.Data Entry & Reporting: Maintain accurate records of customer interactions, feedback, and issues. Prepare regular reports to track customer support metrics and service performance.Quality Assurance: Ensure that service standards are consistently met and provide feedback for continuous improvement.• Customer Retention: Develop long-term relationships with customers by offering personalized service and creating a positive experience.Preferred candidate profile Hindi and English fluency

Role & responsibilities Job DescriptionGenerating invoices, Credit notes as per request.Ledger reconciliations.Collection follow ups.Language- English and HindiGood Communication.Perfect in MS Excel.At least one year experience in finance.Preferred candidate profile Min 1 year experience in Accounts receivable Languages : Hindi, English, KannadaPerks and benefits Growth Opportunity

Role & responsibilities Department: Customer Service / Logistics OperationsJob Type: Full-timeJob Summary:We are seeking a Client Escalation Specialist with a strong background in customerservice and third-party logistics (3PL) to handle and resolve escalations related tofirst-mile and last-mile delivery issues. The ideal candidate should be adept atcustomer query resolution, possess excellent communication skills, and beproficient in Microsoft Excel for data analysis and reporting.Key Responsibilities:• Handle customer escalations related to first-mile and last-mile delivery challenges andprovide swift resolution.• Act as a liaison between clients, carriers, and internal teams to resolve disputes andimprove service efficiency.• Investigate, track, and analyze delivery failures, delays, and service issues to identify rootcauses.• Use Excel and data analytics tools to generate reports, track key performance indicators(KPIs), and provide actionable insights.• Work closely with warehouse, dispatch, and courier partners to ensure smooth end-to-enddelivery operations.• Proactively communicate service disruptions, delays, and resolution timelines to clientsand stakeholders.• Develop and implement service improvement strategies to enhance the customer experience.• Ensure SLA (Service Level Agreement) adherence and coordinate escalations to highermanagement when necessary.• Maintain accurate records of escalations, resolutions, and service feedback for processenhancement.Key Requirements:• 2-5 years of experience in customer service, logistics, or supply chain management,preferably in a 3PL environment.• Strong understanding of first-mile and last-mile operations in logistics and e-commerce.• Proficiency in Excel (VLOOKUP, Pivot Tables, Data Analysis, etc.).• Excellent problem-solving skills with the ability to work under pressure.• Strong verbal and written communication skills to manage client relationships effectively.• Experience in handling customer escalations and dispute resolution.• Ability to collaborate with cross-functional teams to drive service improvements.• Knowledge of logistics management software and CRM tools is a plus.

Hyperlocal - Nayakas (BDE) (Team Leader)Job Description:Hiring the Riders for Grocery / Store (Hyperlocal Business)Identify and source the riders through different channels like Databases, Apna Jobs, Olx Jobs, and On fields.Respective Store TL will be assigned one particular store all over the cityClient shipments have to be delivered through the newly hired riders.Coordinate with internal teams to fix any escalation from riders with regards to activation.Attendance ManagementPayout Management Preferred Competencies:Delivery Rider Hiring ExperienceField Sales / Marketing experience. Good communication in a Regional Language (Preferably Hindi)Minimum Eligibility Criteria:Qualification - 10th, 12th and AboveAge - 19 to 35 yearsPreferred Ownership - Android phone + Own Bike or ScooterFunctional Regional language (Ability to speak & read is a must)Min 1 year of work experience is preferred.

Role & responsibilities Preferred candidate profile Perks and benefits

Role & responsibilities Role: Hub InchargePurpose of Role: To manage Manpower, handling escalations & metrics of their designated hubRoles & Responsibilities:Rider ManagementProviding training to rider partners & groomingConducting huddle for rider partners on daily basisManaging & monitoring the performance of each rider to improve their performanceHandling rider escalations like- Payout issue, Customer issue, Fraud, Police casesTo drive discipline of the safety & hygiene of rider partnersWorkforce ManagementRider Attrition & attendance managementManaging the performance of TLs in hub- providing feedback & inputs for improvementEnsure Career Progression for the TLs working in your hubResponsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etcManaging & clearance of pendency shipments present in the hubResponsible to delivery shipments within TAT- D0, D1, D2, 6+DInventory ReconciliationCheck the dashboard frequently for reconciliation of shipments done by TLsEnsure 100% Inventory Reconciliation on daily basisIdentify the short or excess shipments in the hubTake action on any kind of fraud or theft of shipmentHub Layout ManagementBifurcation of the hub according to the hub activitiesImplementation of 5S in hub for maintaining the hub layoutEnsuring that FIFO is done in a designated spaceDesignated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighborsEscalation ManagementManaging the LH/DC volume & vehicle escalationsResolving Rider Payout issueIT, stationery, inventory issue to be managedManaging the escalations raised against the hiringCustomer Escalation management within TATCCTV footage to be shared with the DC team for short/excess shipmentSharing call recordings for MDND casesOperational ExcellenceCash Management (Petty Cash & COD)Loss Management (Damage/Product Swap/Potential Loss)Hub Open House Activity (Weekly or Monthly)Reducing the fake remarksClosure of MDND casesControl on Delivered to cancel shipmentsDaily reconciliation & depositing of COD amountSkills required-Operational ExcellenceProblem SolvingCommunication SkillsWorkforce ManagementBusiness Leadership

Role & responsibilities Role: Hub InchargePurpose of Role: To manage Manpower, handling escalations & metrics of their designated hubRoles & Responsibilities:Rider ManagementProviding training to rider partners & groomingConducting huddle for rider partners on daily basisManaging & monitoring the performance of each rider to improve their performanceHandling rider escalations like- Payout issue, Customer issue, Fraud, Police casesTo drive discipline of the safety & hygiene of rider partnersWorkforce ManagementRider Attrition & attendance managementManaging the performance of TLs in hub- providing feedback & inputs for improvementEnsure Career Progression for the TLs working in your hubResponsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etcManaging & clearance of pendency shipments present in the hubResponsible to delivery shipments within TAT- D0, D1, D2, 6+DInventory ReconciliationCheck the dashboard frequently for reconciliation of shipments done by TLsEnsure 100% Inventory Reconciliation on daily basisIdentify the short or excess shipments in the hubTake action on any kind of fraud or theft of shipmentHub Layout ManagementBifurcation of the hub according to the hub activitiesImplementation of 5S in hub for maintaining the hub layoutEnsuring that FIFO is done in a designated spaceDesignated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighborsEscalation ManagementManaging the LH/DC volume & vehicle escalationsResolving Rider Payout issueIT, stationery, inventory issue to be managedManaging the escalations raised against the hiringCustomer Escalation management within TATCCTV footage to be shared with the DC team for short/excess shipmentSharing call recordings for MDND casesOperational ExcellenceCash Management (Petty Cash & COD)Loss Management (Damage/Product Swap/Potential Loss)Hub Open House Activity (Weekly or Monthly)Reducing the fake remarksClosure of MDND casesControl on Delivered to cancel shipmentsDaily reconciliation & depositing of COD amountSkills required-Operational ExcellenceProblem SolvingCommunication SkillsWorkforce ManagementBusiness Leadership

Role & responsibilities Role: Hub InchargePurpose of Role: To manage Manpower, handling escalations & metrics of their designated hubRoles & Responsibilities:Rider ManagementProviding training to rider partners & groomingConducting huddle for rider partners on daily basisManaging & monitoring the performance of each rider to improve their performanceHandling rider escalations like- Payout issue, Customer issue, Fraud, Police casesTo drive discipline of the safety & hygiene of rider partnersWorkforce ManagementRider Attrition & attendance managementManaging the performance of TLs in hub- providing feedback & inputs for improvementEnsure Career Progression for the TLs working in your hubResponsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etcManaging & clearance of pendency shipments present in the hubResponsible to delivery shipments within TAT- D0, D1, D2, 6+DInventory ReconciliationCheck the dashboard frequently for reconciliation of shipments done by TLsEnsure 100% Inventory Reconciliation on daily basisIdentify the short or excess shipments in the hubTake action on any kind of fraud or theft of shipmentHub Layout ManagementBifurcation of the hub according to the hub activitiesImplementation of 5S in hub for maintaining the hub layoutEnsuring that FIFO is done in a designated spaceDesignated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighborsEscalation ManagementManaging the LH/DC volume & vehicle escalationsResolving Rider Payout issueIT, stationery, inventory issue to be managedManaging the escalations raised against the hiringCustomer Escalation management within TATCCTV footage to be shared with the DC team for short/excess shipmentSharing call recordings for MDND casesOperational ExcellenceCash Management (Petty Cash & COD)Loss Management (Damage/Product Swap/Potential Loss)Hub Open House Activity (Weekly or Monthly)Reducing the fake remarksClosure of MDND casesControl on Delivered to cancel shipmentsDaily reconciliation & depositing of COD amountSkills required-Operational ExcellenceProblem SolvingCommunication SkillsWorkforce ManagementBusiness Leadership

Greetings!Job Description: Senior Recruiter (Non-IT) Location: Bangalore, India Company: Shadowfax Interview Process: Face-to-Face OnlyPosition Overview: Shadowfax is seeking an experienced and dynamic Senior Recruiter to join our Talent Acquisition team. As a Senior Recruiter, you will be responsible for driving the end-to-end recruitment process for non-IT roles across various departments such as Operations, Marketing, HR, Finance, and more. The ideal candidate will have strong recruitment experience in non-IT domains, excellent interpersonal skills, and a keen ability to source, evaluate, and hire top talent to meet the needs of our rapidly growing business.Key Responsibilities:Lead and manage the recruitment process for non-IT roles at all levels (entry to senior) within Shadowfax across different business functions. Work closely with hiring managers to understand job requirements, team culture, and departmental needs, ensuring alignment with organizational goals. Develop and execute sourcing strategies to attract high-quality candidates through job boards, social media, employee referrals, networking, and recruitment events. Review resumes, screen candidates, conduct phone interviews, and assess potential employees suitability for specific roles. Manage candidate interviews, coordinate feedback, and facilitate interview scheduling with relevant stakeholders. Build and maintain strong relationships with hiring managers, understanding their needs and offering insights into talent acquisition best practices. Extend offers, negotiate salary packages, and ensure a smooth onboarding process for selected candidates. Ensure that all recruitment activities are conducted in compliance with legal and organizational standards. Continuously track, monitor, and analyze recruitment metrics to optimize processes and improve efficiency. Maintain a database of qualified candidates and track recruitment progress through the applicant tracking system (ATS). Stay updated on recruitment trends, tools, and technologies to enhance Shadowfax's hiring process. Required Skills & Qualifications:A Bachelors degree in Human Resources, Business Administration, or a related field. At least 4 - 6 years of hands-on experience in non-IT recruitment, preferably in a fast-paced, high-volume environment. Demonstrated experience sourcing and recruiting candidates across multiple non-IT business functions, including Operations, Sales, Marketing, HR, and Customer Service. Strong understanding of sourcing platforms like LinkedIn, Naukri, Indeed, and other relevant job boards. Excellent interviewing skills with the ability to assess candidates' skills, qualifications, and cultural fit. Strong negotiation and communication skills with the ability to manage multiple stakeholder relationships. Ability to manage end-to-end recruitment processes while maintaining a high level of professionalism and confidentiality. Familiarity with using an Applicant Tracking System (ATS) and other recruitment software. Strong organizational skills and the ability to prioritize and manage multiple hiring processes simultaneously. Preferred Skills:Previous recruitment experience in logistics, e-commerce, or operations-based roles is a plus. Knowledge of local labor laws and compliance standards in India. Ability to work independently and handle multiple priorities in a fast-paced environment. Why Join Shadowfax?Be part of an exciting, high-growth organization in the logistics and e-commerce sector. Competitive compensation and benefits package. Work in a collaborative, supportive, and inclusive work environment. Opportunities for career growth and development in a rapidly expanding company. Location:Koramangala, Bangalore, India This is a full-time, in-office position. Only candidates who are willing to attend face-to-face interviews will be considered.Best Regards.