Customer Escalation Handling - Logistics Shadowfax Technologies

4.0 - 8.0 years

6 - 8 Lacs

bengaluru

Work from Office

Position: Assistant Manager Customer Escalation Handling (Logistics) Location: Bengaluru Experience Needed: 4–8 years (preferred) What you’ll be doing: Lead a team that handles customer complaints & escalations related to logistics / delivery issues . Coordinate between customers, internal teams, and senior management to resolve problems quickly. Use Excel (Pivot Tables & VLOOKUP) to track and analyze issues. Ensure smooth communication and timely resolution of high-priority cases. Who we’re looking for: Someone who has managed a team in a logistics, supply chain, e-commerce, or courier company. Strong communication & people management skills . Good with Excel (especially Pivot & VLOOKUP). Calm under pressure, quick problem solver, and customer-focused.

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