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Urgent Hiring: Team Leaders International Inbound Voice Process

Urgent Hiring: Team Leaders International Inbound Voice Process

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

White Horse Manpower Consultancy

5 - 10 years

5 - 7 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Customer Service TL Inbound Team Leader Team Lead BPO Bangalore BPO Hiring International Voice Process CSAT AHT FCR KPI Management Escalation Handling Team Handling Jobs TL On Paper WFO Jobs Bangalore BPO Supervisor High Priority Hiring Voice Process Jobs

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Job Type

Full Time

Job Description

Supervise a team of international voice agents handling inbound customer calls Monitor team performance and ensure KPI targets (AHT, CSAT, FCR, QA scores) are consistently met Coach, mentor, and conduct regular 1:1s and feedback sessions Required Candidate profile Handle escalations &ensure high levels of customer satisfaction Prepare performance reports and work closely with Quality & Training teams Drive productivity, adherence, and compliance within the team Perks and benefits Perks and Benefits

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Urgent Hiring: Team Leaders International Inbound Voice Process