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Urgent Hiring: Team Leaders International Inbound Voice Process

5 - 10 years

5 - 7 Lacs

Bengaluru

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Customer Service TL Inbound Team Leader Team Lead BPO Bangalore BPO Hiring International Voice Process CSAT AHT FCR KPI Management Escalation Handling Team Handling Jobs TL On Paper WFO Jobs Bangalore BPO Supervisor High Priority Hiring Voice Process Jobs

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise a team of international voice agents handling inbound customer calls Monitor team performance and ensure KPI targets (AHT, CSAT, FCR, QA scores) are consistently met Coach, mentor, and conduct regular 1:1s and feedback sessions Required Candidate profile Handle escalations &ensure high levels of customer satisfaction Prepare performance reports and work closely with Quality & Training teams Drive productivity, adherence, and compliance within the team Perks and benefits Perks and Benefits

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White Horse Manpower Consultancy
White Horse Manpower Consultancy
www.whitehorsemanpower.com

Human Resources / Recruitment

Anytown

50-100 Employees

149 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    HR Director

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