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White Horse Manpower Consultancy logo
Urgent Hiring: Team Leaders International Inbound Voice Process White Horse Manpower Consultancy

5.0 - 10.0 years

5 - 7 Lacs

Bengaluru

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Supervise a team of international voice agents handling inbound customer calls Monitor team performance and ensure KPI targets (AHT, CSAT, FCR, QA scores) are consistently met Coach, mentor, and conduct regular 1:1s and feedback sessions Required Candidate profile Handle escalations &ensure high levels of customer satisfaction Prepare performance reports and work closely with Quality & Training teams Drive productivity, adherence, and compliance within the team Perks and benefits Perks and Benefits

Posted 5 months ago

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