Title International Voice Process

You will be responsible for providing exceptional customer support through inbound voice calls in a professional and courteous manner. Your main tasks will include addressing customer queries, troubleshooting issues, and providing resolutions as per company guidelines. It will be crucial to ensure customer satisfaction by offering tailored solutions and maintaining high-quality service standards. In case of escalations, you will handle them efficiently and follow up to ensure a quick resolution. Accuracy in maintaining records of customer interactions and transactions will be essential. Meeting individual and team targets in terms of call handling, resolution time, and customer satisfaction metrics will also be part of your responsibilities. To qualify for this role, you should have a minimum of 6 months of relevant experience in the International Voice Process or Customer Support role. Excellent communication skills (verbal and written) with a strong command of English are a must. You should have a typing speed of 30 WPM with 95% accuracy and the ability to work efficiently in a night shift environment (6 PM to 10 AM). A maximum of 3 months of employment gap is allowed, and previous experience in BPO, ex-comms, or international voice is preferred. Strong problem-solving skills and the ability to manage customer concerns effectively are key requirements for this position. The interview process will consist of an HR Round for initial screening and discussion of the role and benefits, a VNA (Voice & Non-Voice Assessment) to test your communication skills and situational responses, and an Ops Interview to assess your process knowledge and ability to handle calls. This is a full-time, permanent position with night shift and rotational shift schedules. The work location is in person at Yerwada, Pune.,