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Axis Max Life Insurance
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Assistant Manager- Customer Care

Assistant Manager- Customer Care

Axis Max Life Insurance

2 - 5 years

2 - 5 Lacs

Gurgaon Haryana India

Posted:1 week ago| Platform: Foundit logo

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Skills Required

customer service Data Analysis escalation handling Team Handling Operations Support communication

Work Mode

On-site

Job Type

Full Time

Job Description

Team Handling and Supervision

Production Support

Key Responsibilities

Resolution of Queries

Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreements
Ensure adherence to documented processes, procedures and controls
Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
Ensure follow up with customers / Agents to ensure complete satisfaction

Data Analysis

Help in Root cause analysis of Queries / Complaints received
Strictly follow the Escalation Matrix

Preferred Candidate Profile

Graduate with 2-3 years experience in Operations / Customer Care
The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers

Knowledge and Skills Required

Customer centricity
Good communication skills
Basic computer skills

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