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KPO Associate Analyst

8 - 12 years

3 - 10 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Shift Operations Team Leadership Sla Management Performance Reporting Stakeholder Coordination Escalation Handling

Work Mode

On-site

Job Type

Full Time

Job Description

Oversee end-to-end operations of the AI-extracted statements verification process during assigned shift. Manage day-to-day activities and ensure timely and accurate processing by associates. Coordinate across teams including QA, Data Analysts, and client stakeholders to ensure seamless operations. Monitor and track productivity, SLA adherence, and update/manage shift rosters. Mentor team members , handle escalations, and promote a culture of continuous improvement. Maintain operational dashboards and provide performance reports to leadership. Requirements Bachelor's degree in any discipline. 8+ years of experience in KPO/BPO or back-office operations , with 1-2+ years in a team lead or shift management role. Strong leadership, communication , and conflict-resolution skills. Proven ability to manage cross-functional coordination and meet operational SLAs. Experience with performance metrics , dashboards, and reporting tools.

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Virtusa
Virtusa
www.virtusa.com

Information Technology and Services

Southborough

20,000+ Employees

3317 Jobs

    Key People

  • Kris Canekeratne

    Chairman and CEO

  • Sanjay Singh

    President and COO

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