Deputy Manager || Hdfc Sales || Navi Mumbai

Job Title:

Division:

About the Role:

dynamic and experienced Deputy Manager

Key Responsibilities:

• Motivate, coach, and inspire team members to exceed performance expectations.
• Lead team communications, ensuring clarity, consistency, and alignment with business goals.
• Drive team targets around lead conversion, customer acquisition, and sales.
• Create a strong sense of ownership and accountability within the team.
• Resolve employee issues, conflicts, and ensure a positive team environment.
• Provide hands-on training, coaching, and daily performance feedback.
• Monitor team schedules, ensure adherence, and manage absenteeism.
• Take ownership of escalated calls and customer grievances.
• Facilitate cross-functional collaboration to improve operational efficiency.
• Conduct team meetings and actively participate in weekly/monthly reviews.
• Maintain detailed reports of individual and team performance, ensuring target achievement.
• Promote continuous improvement and development opportunities for the team.
• Drive innovative approaches to boost team motivation and sales conversions.
  

Skills & Competencies:

• Strong understanding of telesales processes and customer care techniques.
• Exceptional communication, leadership, and problem-solving skills.
• Ability to coach, mentor, and manage performance in a call center environment.
• Comfortable handling voice-logging systems, CRM tools, and telephony platforms.
• Analytical mindset with the ability to interpret performance metrics.
• Adaptable, flexible, and open to working extended hours when needed.
  

Eligibility Criteria:

• Minimum 4 years of experience in telesales or call center operations.
• At least 2 years of experience in a

  Team Leader or Supervisory

  role.
• Bachelor’s degree in business, management, or a related discipline.
• Prior experience in financial services, insurance, or telecom sectors is a plus.