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Team Leaders & Managers For Technical & Customer Support BPOs Hyderaba

Team Leaders & Managers For Technical & Customer Support BPOs Hyderaba

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

White Horse Manpower Consultancy

5 - 10 years

5 - 12 Lacs

Hyderabad Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Technical Support Lead Team Leader Office 365 Manager SLA Management CRM Tools Helpdesk TL Service Desk Leader ITIL AHT ML-TS TL Tech Support Consumer Support Lead Escalation Handling Surface Device Support Microsoft Support CSAT ML-CS Windows 10

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage a team of technical executives in service desk operations. Main
objective of the role will be to supervise the day-to-day delivery performance of the teamThe role will also require the individual to motivate, mentor, coach andgroom the team

Required Candidate profile

Ensure process & KM compliance along with meeting client and internalcommitments. Own all customer escalations and complaints.Ensure team meets/exceeds metrics: CSAT, FCR, AHT, resolution rate

Perks and benefits

Perks and Benefits

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Team Leaders & Managers For Technical & Customer Support BPOs Hyderaba