5 Windows 10 Jobs

PRIMARY RESPONSIBILITIES Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. Provide information on IT processes, general how-to queries and known outages. When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets. Follow-up with Level 2 support teams for timely completion of tasks. This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. TECHNICAL SKILLS: Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current Offers of employment are conditional upon passage of screening criteria applicable to the job.

Role: Support Analyst Team: Technology Operations Experience: 5-12 years Position Overview: Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement; Provide on-call weekend support on a rotational basis; Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes; Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents; Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools; Proactively automate common tasks to improve efficiency and increase productivity; Collaborate with internal and external teams to develop strategic solutions; Perform related duties & responsibilities as requested. Required Qualifications: Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment Detailed knowledge and experience installing, troubleshooting and managing desktop hardware; Relentless dedication to customer service Works with minimum supervision, proactively follows up on outstanding issues/tickets Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively Strong analytical, prioritizing, interpersonal, problem-solving skills Strong verbal and written communication skills Demonstrated collaborative skills and ability to work well within a team Ability to work in a fast-paced and deadline-oriented environment Self-motivated with critical attention to detail, deadlines and reporting Demonstrated interest in learning about new and emerging technologies Self-directed learner and ability to find solutions to problems they have not encountered before. Degree in Computer Science, Engineering or related field or experience. Nice to have: Desired experience in the following areas a plus: Powershell and Python; Network; Linux environment

1. We are looking for customer service executives for inbound and outbound customer service operations. 2. We need someone who may resolve customer queries, concerns and escalations across channels - calls, chats, emails and social media. 3. You are expected to work very closely with cross-functional teams to provide instant solutions to customers. Mandate requirements - Must have own laptop with genuine Windows 10, iCore 3iCore 5 with 4-8 GB Ram or above configuration. - Must have a dedicated workspace at home to ensure no background noise for customer interactions [Calls/Chats etc] - Must have an Internet speed of a minimum of 50 Mbps - Good Quality Headsets. - Power backup in case there are frequent power failures.

Role & responsibilities Good Communication Skills (English & Local language). Should Handle All Schengen/Asian Countries/USA/Canada/Australia/New Zealand, Africa Countries & South America Countries Travel Visa Documentation Travel Visa Documents verification process for all countries Managing all Visa Applications in Travel Visa Management System. Filling all countries Visa Applications (online and off-line). Submitting applications to the consulates and Embassies. Need to Coordinate with the existing Corporate Clients & Travel Agents for Visa Applications Responding to client/Corporate Clients calls for Travel Visa enquiries via telephonic (inbound calls & mail). Fallow up calls to clients who make an enquiry and convert the leads. Checking the visa tracking status with consulate and embassy and updating to clients accordingly. Booking the appointment for visa interviews and booking Itineraries as per the client requirements if required Prepare covering letter/Sponsorship letters as per the consulate/embassy rules. Knowledge to prepare the authorization letter for submitting the visa applications Vendor Management, Payments Tracking. Other Documentation Activities for Travel Insurance Flight & Hotel Itineraries preparation. Preferred candidate profile Preferred for minimum 1 to 5 Years of experience in Travel Visa Industry. Perks and benefits Incentives and Travel Allowances

A successful candidate in this role will be responsible for protecting computing infrastructure including workstations, servers, and in the cloud. A candidate for this job enjoys a challenge and will work with the security, development Required Candidate profile CISSP (Certified Information System Security Professional) from ISC2, GSEC (GIAC Security Essentials Certification) from the SANS Institute or CEH (Certified Ethical Hacker)