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For Employers

Team Lead

Shining Stars Institution & travels

1 - 4 years

4 Lacs

lucknow

Posted:2 hours ago| Platform:

Apply

Skills Required

team lead attrition control team handling bpo operations shrinkage b2b sales shrinkage control aht attrition sales sales process team leading bpo sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Jobseekers

Greetings from Shiningstars

Job Title: Team Leader Operations

Location: Lucknow

Experience Required:

On Paper

Education:

Package: 4.50 LPA

Languages:

Eligibility Criteria

Graduate Mandatory.
3-5 years relevant experience.
Minimum 1 year on-paper TL experience Mandatory.
Experience in B2B sales is Mandatory.

Key Responsibilities

Lead and manage a team to achieve KPIs.
Ensure smooth workflow and operational efficiency.
Handle customer/process escalations with ownership.
Conduct coaching, feedback, and performance reviews.
Monitor key metrics: Attrition, Shrinkage, AHT, Quality.
Maintain reports, dashboards, and trackers.
Drive continuous improvement and SLA adherence.

How to apply

Interested candidates can share their updated resume at

Vahida_9956739953

Kaynat_8957778258

Best Regards,

Vahida Khan

Executive HR

ShiningStars ITPL

#NaukriJobs #JobOpening #ApplyNow #LucknowHiring #HiringNow #TeamLeaderRole #ImmediateJoiners #LeadershipSkills #TeamHandling #ExcelSkills #MetricManagement #PeopleManagement #EcommerceProcess #BPOJobs #TeamLeaderJobs #OperationsHiring #LucknowJobs

#B2BSales #Sales

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