Posted:2 hours ago| Platform: Naukri logo

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Job Type

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Job Description

Hi Jobseekers

Greetings from Shiningstars

Job Title: Team Leader Operations

Location: Lucknow

Experience Required:

On Paper

Education:

Package: 4.50 LPA

Languages:

Eligibility Criteria

  • Graduate Mandatory.
  • 3-5 years relevant experience.
  • Minimum 1 year on-paper TL experience Mandatory.
  • Experience in B2B sales is Mandatory.

Key Responsibilities

  • Lead and manage a team to achieve KPIs.
  • Ensure smooth workflow and operational efficiency.
  • Handle customer/process escalations with ownership.
  • Conduct coaching, feedback, and performance reviews.
  • Monitor key metrics: Attrition, Shrinkage, AHT, Quality.
  • Maintain reports, dashboards, and trackers.
  • Drive continuous improvement and SLA adherence.

How to apply

Interested candidates can share their updated resume at

Vahida_9956739953

Kaynat_8957778258

Best Regards,

Vahida Khan

Executive HR

ShiningStars ITPL

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#B2BSales #Sales

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