Team Leaders & Managers For Technical & Customer Support BPOs Hyderaba White Horse Manpower Consultancy

5.0 - 10.0 years

5 - 12 Lacs

Hyderabad, Bengaluru

Work from Office

Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery performance of the team The role will also require the individual to motivate, mentor, coach and groom the team Required Candidate profile Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Ensure team meets/exceeds metrics: CSAT, FCR, AHT, resolution rate Perks and benefits Perks and Benefits

Posted 2 days ago

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