Success assurance lead

Role Overview: As a Resource Management Professional in Udaipur, your role will involve maintaining and updating centralized skill repositories for PMO, QA, and UI/UX teams. You will be responsible for monitoring workload dashboards, tracking team availability, and planning resource allocation across engagements. Your focus will also include defining and refining SOPs for PMO, QA, and UI/UX functions, ensuring compliance with governance frameworks, and driving timely corrective actions in case of process deviations. Additionally, you will conduct regular sync-ups with teams to review KPIs, organize PMO forums for project health review, and identify systemic blockers for continuous improvement. Key Responsibilities: - Maintain and update centralized skill repositories for PMO, QA, and UI/UX teams - Monitor workload dashboards and track team availability - Plan and oversee resource allocation across engagements - Define and refine SOPs for PMO, QA, and UI/UX functions - Ensure compliance with governance frameworks - Drive timely corrective actions in case of process deviations - Conduct regular sync-ups with PM, QA, and UI/UX teams to review KPIs - Organize PMO forums to review project health and delivery metrics - Identify systemic blockers and drive continuous improvement initiatives - Collaborate with HR/TA teams to forecast hiring needs aligned with project pipeline - Track onboarding timelines and skill-readiness of new team members - Maintain the Success Assurance dashboard with live project health metrics - Perform root cause analysis for escalations or delivery slippages - Serve as the primary escalation point for cross-functional conflicts - Gather functional needs and effort estimates in collaboration with CSLs - Align on project governance and finalize resourcing plans - Ensure project setup with required documentation, approvals, and compliance - Monitor project execution for signoffs, escalations, and process adherence - Ensure closure activities: handover, documentation, CSAT collection, and case study capture Qualifications Required: - Strong understanding of project lifecycle and delivery management - Exposure to or coordination with UI/UX, QA, and PMO functions - Ability to drive process compliance and stakeholder alignment - Proficiency in reporting, dashboards, and escalation handling - Excellent communication, leadership, and cross-functional collaboration skills,