Head of Customer Experience

Role Overview: You will be the Head of Customer Experience at The Binge Town, overseeing and enhancing the overall customer journey across all branches. Your role will involve handling escalations, conducting root cause analysis on escalations, devising strategies to improve customer experience, analyzing customer feedback metrics, and ensuring adherence to standard operating procedures. This full-time position will also require traveling to different cities for a week every month, with all expenses covered by the company. Key Responsibilities: - Handle escalations and conduct root cause analysis to implement corrective measures - Devise strategies to enhance customer experience - Analyze customer feedback metrics - Ensure adherence to standard operating procedures - Travel to different cities for a week every month Qualifications Required: - Minimum of 3 years of experience in the Events/Hospitality Industry - Graduation degree or higher qualification - Fluency in English, Hindi, and Kannada - Proficiency in additional languages is advantageous - Strong analytical skills - Ability to interpret customer data effectively - Exceptional leadership qualities - Adept training skills,