Role Objective Luxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal candidate is strategic yet hands-on, with the passion to create lasting processes and systems that support luxury-brand-level customer experiences, while achieving operational efficiency. Key Responsibilities 1. Service Strategy & Process Design • Build, implement, and continuously improve SOPs, SLAs, and escalation matrices for all service touchpoints (call centre, email, walk-in, etc.) • Design scalable systems to ensure uniform service quality across Ecommerce, LFR, and High Street retail channels • Develop brand-aligned service experiences that meet the expectations of premium customers. 2. Customer Support Operations (Voice, Email, Digital) • Overhaul the current call centre and digital support operations to ensure nominal calls and scripts & ensure follow-ups. • Implement workforce management, intelligent call routing, and robust ticketing solutions • Collaborate with tech and product teams to refine customer interfaces (IVR, WhatsApp, web forms, etc.) 3. Team Leadership & Performance Management • Lead, coach, and mentor a diverse team of agents, regional service engineers, and customer support executives • Define KPIs (CSAT, FCR, NPS, missed call ratio) and set agent-level performance standards • Identify training needs and foster a culture of ownership and accountability with focal point being customer centricity. 4. Vendor & Partner Management • Evaluate and manage relationships with 3rd-party service centres, logistics partners, call centre vendors • Establish clear SLAs with external distributors and service partners, especially for high-street retail networks. 5. Analytics, Reporting & CX Improvement • Own the service data stack: performance dashboards, RCA reports, call audit outcomes, and customer feedback loops • Identify and eliminate bottlenecks by using available tools. • Reporting periodically to the relevant stack holders. • Drive insights-led interventions to reduce service response time and increase After Sales Service CSAT. 6. Stakeholder Collaboration • Collaborate cross-functionally with Partners, Sales Teams, Marketing Teams and Warehouse Teams to ensure end-to-end service readiness • Serve as the voice of the customer internally and influence business and product decisions accordingly. Key Deliverables (First 6 Months) • Call-to-resolution ratio improvement by 70% • Revamp the craft the SOPs for all service channels and brand categories • Implementation of a centralized CRM + ticketing system & IVR/WA solution. • Creation of a scalable, documented service framework that can support future brand expansions. Must-Have: • 10+ years of experience in managing service operations, ideally in luxury/premium electronics. • Proven success in building or restructuring service functions at a regional or national level. • Strong operational command over call centre KPIs, workforce management, and CRM systems. • Deep understanding of consumer expectations in the luxury segment. • Track record of cross-functional leadership and change management. Preferred: • Experience in D2C or omnichannel brands • Exposure to tools like Smart Flow, Salesforce CRM or similar • Lean Six Sigma or service quality certifications • Fluency in English, Hindi (other regional languages a plus) • Ability to articulate well in English. Personal Attributes • Relentless problem-solver with a builder’s mindset • Comfortable in high-ambiguity and entrepreneurial environments • Empathetic and customer-first in thinking, yet data-obsessed and execution-focused • Strategic thinker with a strong bias for action • Hands-on operator who’s not afraid to “break his head” to build something lasting. Why Join Luxury Personified? At Luxury Personified, you will be part of a fast-growing company shaping the future of luxury electronics retail in India. This is a rare opportunity to design and lead the entire service backbone for some of the world’s most aspirational brands, in a dynamic and evolving market. https://www.luxurypersonified.co.in/
We are looking for a professional and organized Front Office & Administrative Executive to manage smooth front office operations, support administrative tasks, and handle travel & logistics. The ideal candidate will greet visitors, manage communications, maintain office supplies, coordinate meetings, assist with HR onboarding, and ensure seamless office operations—all while upholding confidentiality and professionalism. Key Responsibilities Front Office & Visitor Management: Greet and welcome visitors, clients, and employees with professionalism and courtesy. Maintain a neat and organized reception area. Notify relevant employees or departments of visitor arrivals promptly. Answer incoming calls, redirect them appropriately, and take messages when necessary. Monitor and respond to front desk emails courteously and efficiently. Handle general inquiries or route them to the relevant personnel. Mail & Communication: Receive, sort, and dispatch incoming and outgoing mail, couriers, and packages. Maintain registers for all incoming and outgoing items. Notify recipients of received packages and ensure timely delivery. Meeting & Office Coordination: Schedule internal and external meetings as requested. Ensure meeting rooms are ready with necessary resources (projectors, refreshments, etc.). Maintain and update meeting room calendars. Oversee the smooth functioning of daily office operations. Administrative Support & Office Management: Maintain inventory of office supplies; raise requisitions for ordering as needed. Distribute supplies across departments and ensure cost-effective usage. Liaise with external vendors for office equipment maintenance (printers, water dispensers, ACs, etc.). Monitor AMCs and service contracts; escalate issues promptly. Ensure cleanliness, hygiene, and safety of office premises. Maintain and update office documentation, including vendor contracts. HR & Onboarding Support: Assist HR with onboarding activities: welcome kits, ID cards, desk setup, etc. Maintain confidentiality of sensitive employee and company data. Travel & Logistics: Book domestic and international travel: flights, hotels, car rentals, and transfers. Assist employees with visa applications, travel insurance, and itinerary documentation. Maintain a centralized travel calendar for visibility and planning. Compliance & Professionalism: Adhere to company policies and compliance protocols in all communications and documentation. Maintain high levels of professionalism, confidentiality, and integrity at all times. Skills & Qualifications: Proven experience in front office, administrative, or office management roles. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in MS Office and office management software. Ability to handle sensitive information with discretion. Customer-focused with a professional demeanour. Why Join Us: Opportunity to work in a dynamic and professional environment. Exposure to a wide range of administrative and operational functions. A culture that values professionalism, efficiency, and collaboration.
We are looking for a professional and organized Front Office & Administrative Executive to manage smooth front office operations, support administrative tasks, and handle travel & logistics. The ideal candidate will greet visitors, manage communications, maintain office supplies, coordinate meetings, assist with HR onboarding, and ensure seamless office operationsall while upholding confidentiality and professionalism. Key Responsibilities Front Office & Visitor Management: Greet and welcome visitors, clients, and employees with professionalism and courtesy. Maintain a neat and organized reception area. Notify relevant employees or departments of visitor arrivals promptly. Answer incoming calls, redirect them appropriately, and take messages when necessary. Monitor and respond to front desk emails courteously and efficiently. Handle general inquiries or route them to the relevant personnel. Mail & Communication: Receive, sort, and dispatch incoming and outgoing mail, couriers, and packages. Maintain registers for all incoming and outgoing items. Notify recipients of received packages and ensure timely delivery. Meeting & Office Coordination: Schedule internal and external meetings as requested. Ensure meeting rooms are ready with necessary resources (projectors, refreshments, etc.). Maintain and update meeting room calendars. Oversee the smooth functioning of daily office operations. Administrative Support & Office Management: Maintain inventory of office supplies; raise requisitions for ordering as needed. Distribute supplies across departments and ensure cost-effective usage. Liaise with external vendors for office equipment maintenance (printers, water dispensers, ACs, etc.). Monitor AMCs and service contracts; escalate issues promptly. Ensure cleanliness, hygiene, and safety of office premises. Maintain and update office documentation, including vendor contracts. HR & Onboarding Support: Assist HR with onboarding activities: welcome kits, ID cards, desk setup, etc. Maintain confidentiality of sensitive employee and company data. Travel & Logistics: Book domestic and international travel: flights, hotels, car rentals, and transfers. Assist employees with visa applications, travel insurance, and itinerary documentation. Maintain a centralized travel calendar for visibility and planning. Compliance & Professionalism: Adhere to company policies and compliance protocols in all communications and documentation. Maintain high levels of professionalism, confidentiality, and integrity at all times. Skills & Qualifications: Proven experience in front office, administrative, or office management roles. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in MS Office and office management software. Ability to handle sensitive information with discretion. Customer-focused with a professional demeanour. Why Join Us: Opportunity to work in a dynamic and professional environment. Exposure to a wide range of administrative and operational functions. A culture that values professionalism, efficiency, and collaboration.
About Luxury Personified LLP Luxury Personified LLP is India’s premier distributor and partner for globally renowned luxury premium brands such as Bang & Olufsen, Marshall, Devialet, Sonos, Dyson, and GoPro . With a strong presence in the consumer electronics and lifestyle domain, we pride ourselves on offering cutting-edge products backed by world-class customer service. We are looking for energetic, customer-oriented, and communication-savvy fresh graduates who wish to kickstart their careers in a professional and dynamic environment. As a Customer Support Executive , you will be the voice of Luxury Personified LLP for our valued customers. You will play a key role in ensuring a smooth customer experience by handling: Voice Support (Outbound Calls) Chat Support (Real-time Assistance) Email Support (Written Communication & Resolution) This role is an excellent entry point for individuals aspiring to build careers in customer service, client management, and luxury retail support . Key Responsibilities Voice Process (Outbound Calls) Serve as the first point of contact for customers, addressing queries with professionalism and empathy. Make outbound calls for service follow-ups and appointment scheduling. Deliver personalized support to HNI and Super HNI clients, following approved scripts. Effectively handle escalations, resolve complaints, and ensure customer satisfaction through calm, solution-focused conversations. Demonstrate telephone etiquette, active listening, and patience while managing both routine and complex issues. Maintain a polite, professional, and confident tone that aligns with the brand’s premium positioning. Accurately log call details and customer interactions in the system for record-keeping and future reference. Follow SOPs diligently and consistently. Ensure 100% of calls in queue are addressed within 1 day. Ensure 100% of assigned tasks are actioned within 1 day. Chat Process Respond promptly to customer queries on live chat platforms. Assist customers with product information and troubleshooting. Manage multiple chat conversations simultaneously with accuracy and deftness. Ensure a smooth and engaging digital experience for customers. Email Support Draft professional, clear, and grammatically correct responses to customer emails. Resolve product-related, service-related, and order-related concerns in writing. Maintain accurate records of interactions for audit and reference. Follow defined SOPs while ensuring personalized communication. What We are Looking For (Eligibility & Skills) Education: Fresh graduates / final year students from any discipline (B.A., B.Com, BBA, B.Sc., B.Tech, etc.). Experience: 0–2 year (Freshers are welcome). Communication Skills: Excellent verbal and written English (Hindi proficiency will be an added advantage). Soft Skills: Active listening, patience, empathy, and problem-solving abilities. Tech Skills: Basic knowledge of MS Office, email drafting, and comfort with digital tools. Ability to work in a team-oriented , target-driven collaborative environment. Flexibility to work in shifts (if required, depending on business needs). Why Join Us? Opportunity to represent global luxury & premium brands and interact with HNI customers. Structured training program for freshers to build communication and customer service skills. Career growth opportunities across sales, marketing, and client servicing functions. Dynamic and youthful workplace culture. Competitive salary package with performance incentives. Compensation & Benefits Salary Range: Competitive, in line with market standards for freshers. Employee discounts on luxury products. Continuous training and skill development.
We are looking for a professional and organized Front Office & Administrative Executive to manage smooth front office operations, support administrative tasks, and handle travel & logistics. The ideal candidate will greet visitors, manage communications, maintain office supplies, coordinate meetings, assist with HR onboarding, and ensure seamless office operations—all while upholding confidentiality and professionalism. Key Responsibilities Front Office & Visitor Management: Greet and welcome visitors, clients, and employees with professionalism and courtesy. Maintain a neat and organized reception area. Notify relevant employees or departments of visitor arrivals promptly. Answer incoming calls, redirect them appropriately, and take messages when necessary. Monitor and respond to front desk emails courteously and efficiently. Handle general inquiries or route them to the relevant personnel. Mail & Communication: Receive, sort, and dispatch incoming and outgoing mail, couriers, and packages. Maintain registers for all incoming and outgoing items. Notify recipients of received packages and ensure timely delivery. Meeting & Office Coordination: Schedule internal and external meetings as requested. Ensure meeting rooms are ready with necessary resources (projectors, refreshments, etc.). Maintain and update meeting room calendars. Oversee the smooth functioning of daily office operations. Administrative Support & Office Management: Maintain inventory of office supplies; raise requisitions for ordering as needed. Distribute supplies across departments and ensure cost-effective usage. Liaise with external vendors for office equipment maintenance (printers, water dispensers, ACs, etc.). Monitor AMCs and service contracts; escalate issues promptly. Ensure cleanliness, hygiene, and safety of office premises. Maintain and update office documentation, including vendor contracts. HR & Onboarding Support: Assist HR with onboarding activities: welcome kits, ID cards, desk setup, etc. Maintain confidentiality of sensitive employee and company data. Travel & Logistics: Book domestic and international travel: flights, hotels, car rentals, and transfers. Assist employees with visa applications, travel insurance, and itinerary documentation. Maintain a centralized travel calendar for visibility and planning. Compliance & Professionalism: Adhere to company policies and compliance protocols in all communications and documentation. Maintain high levels of professionalism, confidentiality, and integrity at all times. Skills & Qualifications: Proven experience in front office, administrative, or office management roles. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in MS Office and office management software. Ability to handle sensitive information with discretion. Customer-focused with a professional demeanour. Why Join Us: Opportunity to work in a dynamic and professional environment. Exposure to a wide range of administrative and operational functions. A culture that values professionalism, efficiency, and collaboration.
Role Objective We are hiring a result-oriented E-commerce Advertising Specialist to scale and optimize paid advertising efforts across Amazon and Flipkart. This role requires deep platform expertise, strong analytical thinking, and the ability to maximize return on ad spend (ROAS) while aligning with brand positioning and sales goals. The candidate will play a pivotal role in driving revenue growth through performance marketing, campaign optimization, and cross-functional alignment with merchandising and sales teams. Key Responsibilities 1. Campaign Planning & Execution • Plan, launch, and manage ad campaigns across Amazon & Flipkart (Sponsored Products, Sponsored Brands, Sponsored Display, PLA, PCA). • Handle end-to-end execution from campaign setup to optimization and reporting. 2. Performance Optimization • Monitor key metrics like CTR, CVR, CPC, ACOS, and ROAS. • Continuously A/B test creative, targeting, placements, and budgets for performance improvement. • Scale high-performing campaigns and pause underperformers based on data-driven insights. 3. Reporting & Insights • Generate weekly performance dashboards using marketplace tools and internal analytics. • Analyse campaign data to identify trends, gaps, and growth opportunities. • Share actionable insights with internal stakeholders to inform product visibility and promotion strategies. 4. Strategy Alignment • Work closely with the content, creative, and category teams to align ad strategy with brand guidelines and sales targets. • Leverage seasonal trends and sale events to plan timely promotions and ad blitzes. 5. Marketplace Trends & Tools • Stay up to date with the latest features, tools, algorithm changes, and best practices on Amazon & Flipkart. • Evaluate new beta features, automation tools, or third-party platforms to boost ad efficiency.
Company Overview: Luxury Personified LLP is a leading name in India’s luxury lifestyle and technology domain, representing some of the world’s most prestigious brands, including Bang & Olufsen, Sonos, Devialet, Dyson, Marshall, and GoPro. Since its inception in 2015, the company has been redefining the concept of luxury in India through its curated portfolio of high-end products, exceptional retail experiences, and an unwavering commitment to excellence. With a strong omni-channel presence across exclusive stores, e-commerce platforms, and B2B partnerships, Luxury Personified caters to discerning customers who value quality, design, and innovation. Our mission is to bring the best of global luxury technology to Indian homes, businesses, and institutions, creating experiences that resonate with sophistication and craftsmanship. We are expanding our B2B vertical to strengthen partnerships with corporate clients, luxury hospitality groups, real estate developers, and interior designers — and we are looking for an experienced, motivated, and dynamic B2B Specialist to join our growing team in Delhi. Job Summary: The B2B Specialist will be responsible for driving sales growth and strategic partnerships within the business-to-business segment , focusing on corporate, hospitality, architectural, and institutional clients. This role demands a professional who understands the dynamics of luxury sales, can build and maintain long-term client relationships, and execute strategies that align with the company’s overall business objectives. The ideal candidate will combine strong sales acumen, market insight, relationship-building skills, and product expertise to identify opportunities, close deals, and enhance Luxury Personified’s presence across India’s premium business ecosystem. Key Responsibilities: 1. Business Development & Client Acquisition Identify, prospect, and acquire new B2B clients across key sectors such as corporate offices, hotels, luxury residences, architects, and interior designers. Develop and execute strategic sales plans to achieve assigned revenue and profitability targets. Establish and maintain a robust pipeline of opportunities through effective networking, cold calling, lead generation, and referrals . Understand client needs and propose tailored solutions that align with their business requirements and brand positioning. 2. Client Relationship Management Build and nurture long-term relationships with clients, ensuring consistent communication and customer satisfaction. Serve as the primary point of contact for all B2B clients, ensuring smooth coordination between sales, logistics, and service teams. Maintain regular follow-ups to ensure timely delivery, installation, and post-sales support. Foster strong relationships with decision-makers and influencers within client organizations. 3. Sales Strategy & Execution Drive the entire B2B sales cycle from prospecting to negotiation, closure, and delivery. Collaborate with the marketing and product teams to design customized solutions and presentations for clients. Conduct product demonstrations and brand presentations to highlight value propositions and key differentiators. Prepare and present sales forecasts, performance reports, and competitor analyses to management. Meet and exceed monthly, quarterly, and annual sales targets . 4. Market Research & Intelligence Conduct ongoing market research to identify emerging trends, potential partnerships, and competitive insights. Stay informed about industry developments, product innovations, and pricing dynamics . Provide feedback to management on product demand, features, and market opportunities. Recommend new business avenues and partnership models to strengthen the company’s B2B footprint. 5. Collaboration & Coordination Work closely with Marketing, Operations, and Finance teams to ensure alignment between client requirements and company capabilities. Support marketing initiatives such as corporate events, trade fairs, and exhibitions , representing the company and its brands professionally. Collaborate with brand principals and international partners to develop customized B2B offerings. Ensure smooth coordination for client orders, from quotation to delivery and invoicing. 6. Reporting & CRM Management Maintain accurate and up-to-date client information in CRM systems (Salesforce, Zoho, or equivalent). Track and report sales activities, conversion rates, and pipeline progress to management. Analyse performance data to identify areas for improvement and implement corrective actions Qualifications & Experience: Bachelor’s degree in Business Administration, Marketing, or a related field. An MBA or PGDM in Sales/Marketing is preferred. 3–6 years of experience in B2B sales or business development, ideally within the luxury, premium electronics, consumer durables, or hospitality sectors. Proven track record of meeting and exceeding sales targets . Strong understanding of B2B sales processes, account management, and client servicing . Experience working with architects, designers, builders, and corporate procurement teams is highly desirable. Excellent negotiation, presentation, and communication skills . Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM platforms . Ability to work independently and collaboratively in a fast-paced environment. Passion for luxury products, technology, and design aesthetics . Skills & Competencies: Strategic thinker with a goal-oriented approach. Exceptional interpersonal skills with the ability to influence and engage decision-makers. Strong analytical and problem-solving capabilities. High level of professionalism, integrity, and attention to detail . Adaptability to work across diverse industries and client profiles. A strong customer-first mindset with a passion for delivering superior experiences. Ability to manage multiple projects, priorities, and deadlines effectively. What We Offer: Attractive compensation package with performance-based incentives. Opportunity to work with world-renowned luxury brands and cutting-edge technologies. Comprehensive training and product familiarization programs with international exposure. Fast-paced, growth-oriented environment with career advancement opportunities . Employee discounts on premium and luxury products. Access to exclusive industry events, brand launches, and networking opportunities . A culture that values innovation, excellence, and collaboration . Join Us: At Luxury Personified LLP , you’ll be part of a dynamic team shaping the future of luxury experiences in India. If you’re driven, relationship-focused, and excited about connecting global brands with premium Indian clientele, we’d love to hear from you.
We are looking for a professional and organized Front Office & Administrative Executive to manage smooth front office operations, support administrative tasks, and handle travel & logistics. The ideal candidate will greet visitors, manage communications, maintain office supplies, coordinate meetings, assist with HR onboarding, and ensure seamless office operationsall while upholding confidentiality and professionalism. Key Responsibilities Front Office & Visitor Management: Greet and welcome visitors, clients, and employees with professionalism and courtesy. Maintain a neat and organized reception area. Notify relevant employees or departments of visitor arrivals promptly. Answer incoming calls, redirect them appropriately, and take messages when necessary. Monitor and respond to front desk emails courteously and efficiently. Handle general inquiries or route them to the relevant personnel. Mail & Communication: Receive, sort, and dispatch incoming and outgoing mail, couriers, and packages. Maintain registers for all incoming and outgoing items. Notify recipients of received packages and ensure timely delivery. Meeting & Office Coordination: Schedule internal and external meetings as requested. Ensure meeting rooms are ready with necessary resources (projectors, refreshments, etc.). Maintain and update meeting room calendars. Oversee the smooth functioning of daily office operations. Administrative Support & Office Management: Maintain inventory of office supplies; raise requisitions for ordering as needed. Distribute supplies across departments and ensure cost-effective usage. Liaise with external vendors for office equipment maintenance (printers, water dispensers, ACs, etc.). Monitor AMCs and service contracts; escalate issues promptly. Ensure cleanliness, hygiene, and safety of office premises. Maintain and update office documentation, including vendor contracts. HR & Onboarding Support: Assist HR with onboarding activities: welcome kits, ID cards, desk setup, etc. Maintain confidentiality of sensitive employee and company data. Travel & Logistics: Book domestic and international travel: flights, hotels, car rentals, and transfers. Assist employees with visa applications, travel insurance, and itinerary documentation. Maintain a centralized travel calendar for visibility and planning. Compliance & Professionalism: Adhere to company policies and compliance protocols in all communications and documentation. Maintain high levels of professionalism, confidentiality, and integrity at all times. Skills & Qualifications: Proven experience in front office, administrative, or office management roles. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in MS Office and office management software. Ability to handle sensitive information with discretion. Customer-focused with a professional demeanour. Why Join Us: Opportunity to work in a dynamic and professional environment. Exposure to a wide range of administrative and operational functions. A culture that values professionalism, efficiency, and collaboration.
Role Objective We are hiring a result-oriented E-commerce Advertising Specialist to scale and optimize paid advertising efforts across Amazon and Flipkart. This role requires deep platform expertise, strong analytical thinking, and the ability to maximize return on ad spend (ROAS) while aligning with brand positioning and sales goals. The candidate will play a pivotal role in driving revenue growth through performance marketing, campaign optimization, and cross-functional alignment with merchandising and sales teams. Key Responsibilities 1. Campaign Planning & Execution Plan, launch, and manage ad campaigns across Amazon & Flipkart (Sponsored Products, Sponsored Brands, Sponsored Display, PLA, PCA). Handle end-to-end execution from campaign setup to optimization and reporting. 2. Performance Optimization Monitor key metrics like CTR, CVR, CPC, ACOS, and ROAS. Continuously A/B test creative, targeting, placements, and budgets for performance improvement. Scale high-performing campaigns and pause underperformers based on data-driven insights. 3. Reporting & Insights Generate weekly performance dashboards using marketplace tools and internal analytics. Analyse campaign data to identify trends, gaps, and growth opportunities. Share actionable insights with internal stakeholders to inform product visibility and promotion strategies. 4. Strategy Alignment Work closely with the content, creative, and category teams to align ad strategy with brand guidelines and sales targets. Leverage seasonal trends and sale events to plan timely promotions and ad blitzes. 5. Marketplace Trends & Tools Stay up to date with the latest features, tools, algorithm changes, and best practices on Amazon & Flipkart. Evaluate new beta features, automation tools, or third-party platforms to boost ad efficiency.
Role Objective Luxury Personified is seeking a mission-driven, process-oriented Head of After-Sales Service to revamp and lead its customer experience and service operations across India. This leader will be responsible for transforming a fragmented and under-optimized function into a high-performance, scalable, and brand aligned service ecosystem. The ideal candidate is strategic yet hands-on, with the passion to create lasting processes and systems that support luxury-brand-level customer experiences, while achieving operational efficiency. Key Responsibilities 1. Service Strategy & Process Design • Build, implement, and continuously improve SOPs, SLAs, and escalation matrices for all service touchpoints (call centre, email, walk-in, etc.) • Design scalable systems to ensure uniform service quality across Ecommerce, LFR, and High Street retail channels • Develop brand-aligned service experiences that meet the expectations of premium customers. 2. Customer Support Operations (Voice, Email, Digital) • Overhaul the current call centre and digital support operations to ensure nominal calls and scripts & ensure follow-ups. • Implement workforce management, intelligent call routing, and robust ticketing solutions • Collaborate with tech and product teams to refine customer interfaces (IVR, WhatsApp, web forms, etc.) 3. Team Leadership & Performance Management • Lead, coach, and mentor a diverse team of agents, regional service engineers, and customer support executives • Define KPIs (CSAT, FCR, NPS, missed call ratio) and set agent-level performance standards • Identify training needs and foster a culture of ownership and accountability with focal point being customer centricity. 4. Vendor & Partner Management • Evaluate and manage relationships with 3rd-party service centres, logistics partners, call centre vendors • Establish clear SLAs with external distributors and service partners, especially for high-street retail networks. 5. Analytics, Reporting & CX Improvement • Own the service data stack: performance dashboards, RCA reports, call audit outcomes, and customer feedback loops • Identify and eliminate bottlenecks by using available tools. • Reporting periodically to the relevant stack holders. • Drive insights-led interventions to reduce service response time and increase After Sales Service CSAT. 6. Stakeholder Collaboration • Collaborate cross-functionally with Partners, Sales Teams, Marketing Teams and Warehouse Teams to ensure end-to-end service readiness • Serve as the voice of the customer internally and influence business and product decisions accordingly. Key Deliverables (First 6 Months) • Call-to-resolution ratio improvement by 70% • Revamp the craft the SOPs for all service channels and brand categories • Implementation of a centralized CRM + ticketing system & IVR/WA solution. • Creation of a scalable, documented service framework that can support future brand expansions. Must-Have: • 10+ years of experience in managing service operations, ideally in luxury/premium electronics. • Proven success in building or restructuring service functions at a regional or national level. • Strong operational command over call centre KPIs, workforce management, and CRM systems. • Deep understanding of consumer expectations in the luxury segment. • Track record of cross-functional leadership and change management. Preferred: • Experience in D2C or omnichannel brands • Exposure to tools like Smart Flow, Salesforce CRM or similar • Lean Six Sigma or service quality certifications • Fluency in English, Hindi (other regional languages a plus) • Ability to articulate well in English. Personal Attributes • Relentless problem-solver with a builder’s mindset • Comfortable in high-ambiguity and entrepreneurial environments • Empathetic and customer-first in thinking, yet data-obsessed and execution-focused • Strategic thinker with a strong bias for action • Hands-on operator who’s not afraid to “break his head” to build something lasting. Why Join Luxury Personified? At Luxury Personified, you will be part of a fast-growing company shaping the future of luxury electronics retail in India. This is a rare opportunity to design and lead the entire service backbone for some of the world’s most aspirational brands, in a dynamic and evolving market. https://www.luxurypersonified.co.in/
Role Overview: You will be joining Luxury Personified LLP as a B2B Specialist in Delhi, responsible for driving sales growth and strategic partnerships within the business-to-business segment. Your role will involve understanding luxury sales dynamics, building long-term client relationships, and executing strategies aligned with the company's business objectives. The ideal candidate will possess strong sales acumen, market insight, relationship-building skills, and product expertise to enhance the company's presence in India's premium business ecosystem. Key Responsibilities: - Identify, prospect, and acquire new B2B clients across various sectors such as corporate offices, hotels, luxury residences, architects, and interior designers. - Develop and execute strategic sales plans to achieve revenue and profitability targets. - Maintain a robust pipeline of opportunities through networking, cold calling, lead generation, and referrals. - Propose tailored solutions aligning with client needs and brand positioning. - Build and nurture long-term client relationships, ensuring communication and satisfaction. - Coordinate between sales, logistics, and service teams to ensure smooth client experience. - Drive the B2B sales cycle from prospecting to closure, including product demonstrations and presentations. - Conduct market research to identify trends, partnerships, and insights for business growth. - Collaborate with internal teams for client alignment, marketing initiatives, and customized offerings. - Maintain CRM systems, track sales activities, and provide performance reports to management. Qualifications Required: - Bachelors degree in Business Administration, Marketing, or related field; MBA or PGDM in Sales/Marketing preferred. - 3-6 years of experience in B2B sales within luxury, premium electronics, or hospitality sectors. - Proven track record of meeting and exceeding sales targets. - Strong understanding of B2B sales processes, account management, and client servicing. - Proficiency in Microsoft Office Suite and CRM platforms. - Excellent negotiation, presentation, and communication skills. - Ability to work independently and collaboratively in a fast-paced environment. Additional Company Details: Luxury Personified LLP offers an attractive compensation package with performance-based incentives, opportunities to work with world-renowned luxury brands, comprehensive training programs, career advancement opportunities, employee discounts, access to exclusive industry events, and a culture that values innovation, excellence, and collaboration. If you are driven, relationship-focused, and passionate about luxury products and technology, this is the place for you to shape the future of luxury experiences in India.,
About the Role The Business Intelligence Analyst will play a critical role in driving data-backed decision-making across sales, inventory, marketing, and channel operations. This role requires strong analytical capability, deep understanding of sales patterns (RoS), forecasting, discount modelling, and the ability to extract insights that support revenue growth and profitability optimization. The ideal candidate will be highly detail-oriented, comfortable working with large datasets, and capable of converting raw data into meaningful business recommendations. Key Responsibilities 1. Data Extraction & Reporting Pull, clean, consolidate, and analyze data from multiple sources including Excel files, CRM, ERP, and sales dashboards. Automate periodic reports and trackers to ensure accuracy and timeliness. Build structured MIS reports for leadership and cross-functional teams. 2. Rate of Sale (RoS) & Performance Analytics Analyze Rate of Sale at granular levels including channel-wise, SKU-wise, region-wise, and partner-wise performance. Identify trends, gaps, and opportunities to support business planning and corrective actions. Provide actionable insights to sales teams for accelerating movement at key outlets or channels. 3. Forecasting & Inventory Planning Build demand forecasts based on sales history, seasonality, RoS, and market inputs. Recommend optimal stock replenishment quantities and timelines for each channel. Flag potential stockouts, overstock risks, and suggest corrective strategies. 4. Discount & Pricing Mechanism Creation Design and model margin discount structures , volume-based discounts , and incentive frameworks for partners. Evaluate the business impact of proposed discount schemes on margins, profitability, and cash flow. Ensure discount mechanisms align with brand guidelines and market strategy. 5. Festive & Ad-Hoc Offer Impact Modelling Create pre- and post-performance analyses of festive offers, market promotions, and ad-hoc schemes. Predict the effect of festive / seasonal campaigns on topline (sales uplift) through data-driven models. Assess the resultant impact on bottom-line (profitability) and report findings to management. 6. Brand Coordination & Liaison Act as a central point of contact between internal teams and external brand principals. Share periodic reports, market trends, inventory updates, and business insights with brand partners. Align BI outputs with brand expectations, reporting formats, and market intelligence needs. Required Skills & Qualifications Education Bachelor’s degree in Business Analytics, Statistics, Commerce, Engineering, Economics , or similar fields. MBA in Business Analytics or Operations (preferred but not mandatory). Experience 2–6 years of experience in Business Intelligence, Sales Analytics, Planning, or MIS roles . Experience working with FMCG, retail, electronics, consumer durables, or multi-channel distribution preferred. Strong exposure to CRM and large datasets is essential. Technical Skills Advanced proficiency in MS Excel (Pivot tables, Power Query, VLOOKUP/XLOOKUP, macros advantageous). Experience with CRM tools (Zoho, Salesforce, HubSpot, or similar). Comfort with data visualization tools : Power BI, Tableau, or Google Data Studio. Strong quantitative, modelling, and forecasting skills. Key Competencies Strong analytical and problem-solving capability High accuracy and attention to detail Ability to convert data into clear business recommendations Excellent communication & presentation skills Proactive, structured, and deadline-oriented working style Ability to work cross-functionally with sales, finance, supply chain, and marketing
About Luxury Personified LLP Luxury Personified LLP is India’s leading distributor of premium luxury lifestyle and audio brands. We proudly represent globally renowned audio names such as Bang & Olufsen, Sonos, Devialet, Marshall , and several other high-end consumer technology products. With a strong national presence across retail and system integration channels, our mission is to bring the finest global audio innovations to our consumers. We are now expanding our leadership team and seeking an experienced Sales Manager with deep expertise in the audio industry. Position Overview The Sales Manager – AV (Audio Industry) will lead sales initiatives, build and manage key client relationships, and drive growth for our premium audio portfolio. The candidate must come from the audio or AV industry with hands-on experience in selling high-quality speakers, sound systems, and integrated home audio solutions. Experience working with or selling premium audio brands such as Bang & Olufsen, Sonos, Devialet, Bose, Harman, Bowers & Wilkins, KEF , or similar is highly preferred. Key Responsibilities 1. Sales Leadership & Revenue Growth Drive overall sales strategy to meet and exceed monthly, quarterly, and annual revenue targets. Build sales pipelines, identify high-value opportunities, and strengthen the brand’s presence across channels. Lead and manage relationships with system integrators, architects, interior designers, retailers, and premium customers. 2. Client Relationship Management Build long-term relationships with key accounts and high-net-worth clients. Understand customer requirements and propose tailored luxury audio solutions. Ensure smooth coordination from product demonstration to installation and after-sales support. 3. Product Demonstration & Solution Selling Conduct premium brand demonstrations (Bang & Olufsen, Sonos, Devialet, etc.). Explain technical aspects related to acoustics, Wi-Fi & Bluetooth connectivity, multi-room audio, home automation compatibility, and AV integrations. Collaborate with the technical team for site visits and installation planning. 4. Market Analysis & Brand Development Stay updated with global audio industry trends, competitor offerings, and pricing strategies. Provide inputs to management for promotional strategies, product introductions, and brand positioning. Participate in exhibitions, AV trade shows, luxury events, and industry networking programs. 5. Operational Excellence & Reporting Maintain accurate sales forecasts, CRM data, and sales performance reports. Ensure optimal product visibility, inventory planning, and coordination with internal teams. Support marketing with product launches, store events, and campaign planning. 6. MIS, Reporting & Business Intelligence Ensure timely preparation and sharing of all MIS reports, sales dashboards, and performance trackers. Provide management with structured information flow including market insights, sales analytics, forecasting accuracy, and competition intelligence. Monitor KPIs and maintain structured documentation across CRM, sales pipelines, and reporting systems. 7. Lead Generation, Outbound Sales Mechanisms & Event Coordination Build and execute structured outbound sales mechanisms including outreach campaigns, partner acquisition drives, and digital lead funnels. Develop and manage lead-generation processes for architects, system integrators, dealers, and retail partners. Coordinate events, roadshows, dealer meets, AV exhibitions, and customer engagement activities. 8. Dealer & Distribution Network Management Manage and expand dealer and distribution network across assigned territories. Strengthen relationships with key channel partners and ensure effective communication and sales support. Monitor channel health, performance, and compliance with company policies. 9. Distribution Expansion & Width Growth Responsible for increasing the width of distribution across regions by adding new partners, cities, and high-potential accounts. Drive network penetration and ensure optimal market coverage. 10. Receivables Management • Monitor and ensure timely collection of outstanding payments from partners. • Maintain strong credit discipline in the distribution network. Qualifications & Experience Education Bachelor’s degree in Business, Marketing, Electronics, or a related field. MBA preferred (Sales, Marketing, or Business Management). Experience Minimum 5 years of proven sales experience in the audio/AV industry is mandatory. Strong background in premium audio brands or luxury consumer electronics. Experience handling high-profile clients, system integrator projects, or luxury retail. Skills & Competencies Excellent communication, presentation, and negotiation skills. Strong technical understanding of high-end audio systems, home automation, and AV setups. Ability to lead client consultations and close high-ticket sales. Strong relationship-building and stakeholder management skills. Competency in CRM tools, MS Office, and sales reporting. Ability to work independently with strong ownership and accountability. Desired Attributes Passion for premium audio and luxury technology. Customer-focused, polished, and professional in approach. Ability to manage multiple projects and timelines. High level of drive, discipline, and goal orientation. Working Conditions Travel required for client visits, demos, and industry events. Flexibility to work on weekends for client appointments or store activations, if needed.
Sales Manager – Sports, Wellness & Fitness Products About the Company Luxury Personified LLP is India’s leading distributor of premium lifestyle, sports, audio, wellness, and technology brands. We represent globally renowned names such as Therabody, Polar, Withings, GoPro, Marshall, Bang & Olufsen, Sonos, Devialet, Dyson and more. With a strong and expanding presence across India, we cater to a discerning clientele seeking premium products, exceptional service quality, and elevated experiences. As part of our growth in the sports, fitness and wellness segment, we are seeking a dynamic and experienced Sales Manager to scale the category. Position Overview The Sales Manager – Sports, Wellness & Fitness Products will be responsible for revenue generation, channel expansion, dealer distribution network management, and market development across India. The ideal candidate must have prior experience working with premium sports, fitness, or wellness brands and should have handled dealer & distributor networks in the past. The role requires strong sales drive, market understanding, a high-performance mindset, and the ability to build and grow a scalable distribution ecosystem. Key Responsibilities 1. Sales Strategy & Revenue Growth Drive revenue through retail, dealer distribution, online marketplaces, B2B clients, gyms, sports clubs, physiotherapy chains, hospitals, and wellness centers. Achieve monthly, quarterly, and annual sales targets. Identify and develop new business opportunities and growth verticals. 2. Market Expansion & Business Development Build partnerships with gyms, fitness studios, rehabilitation centers, sports academies, hotels, wellness chains, and corporates. Conduct continuous market research and competitor analysis to suggest strategic business decisions. 3. Dealer & Distribution Network Management Must have worked previously in dealer and distribution-led business models. Build, manage, and strengthen dealer and distributor networks across multiple cities. Ensure adherence to brand guidelines, sales hygiene, inventory discipline, and visual merchandising standards. 4. Distribution Expansion & Width Growth Responsible for incremental width of distribution , including onboarding new distributors, new dealers, and expanding into new geographies. Identify untapped markets and drive channel penetration. 5. Key Account Management Maintain and grow relationships with top-performing partners. Ensure timely stock replenishment, excellent brand placement, and sales staff training across partner outlets. 6. MIS Support, Information Flow & Business Intelligence Provide accurate and timely MIS reports, dashboards, forecasts, and performance insights. Ensure smooth information flow across teams, enabling leadership to take informed decisions. Deliver business intelligence on competition, pricing trends, and market opportunities. 7. Outbound Sales Mechanisms & Lead Generation Develop structured outbound sales processes such as partner acquisition funnels, digital lead-generation programs, and targeted outreach campaigns. Coordinate fitness events, exhibitions, brand activations, demos, and wellness community engagements. 8. Receivables & Credit Management Responsible for monitoring outstanding payments and ensuring timely collections. Maintain strict credit discipline within the dealer and distributor ecosystem. 9. Product Knowledge & Promotion Maintain deep product understanding of premium fitness, wellness, and smart health devices such as massage guns, fitness trackers, smart diagnostic tools, and recovery equipment. Support marketing teams with product launches, events, and retail activations. 10. High-Performance Sales Mindset Must be a go-getter , aggressive, target-driven, and hungry for sales. Demonstrate strong ownership, persistence, and commitment to achieving goals. Required Skills & Qualifications Education MBA preferred (Sales, Marketing, Sports Management, or Business Management). Bachelor’s degree in Business, Marketing, Sports Science, Fitness Management, or related field. Experience 5–10 years in premium sports, fitness, wellness, or wearable technology industry is mandatory. Must have experience in dealer-distributor network management. Prior experience selling premium recovery devices, fitness equipment, smart health trackers, or sports products is essential. Strong network in gyms, wellness centers, sports retail, and corporate wellness. Skills Excellent communication, negotiation, and relationship management. Strong analytical and MIS capabilities. Proficiency in MS Excel, CRM, sales tracking tools, and forecasting systems. Ability to manage multi-city sales operations. Key Competencies Target- and result-driven mindset. High ownership and accountability. Professionalism and strong work ethic. Strategic and business-oriented thinking. Excellent stakeholder and partner-building ability. Why Join Luxury Personified LLP? Opportunity to work with the world’s most premium fitness & wellness brands. Fast-growing category with high visibility and leadership support. Competitive compensation, incentives, and career growth. Exposure to cutting-edge technologies in sports and wellness.
You will be responsible for revenue generation, channel expansion, dealer distribution network management, and market development across India for Luxury Personified LLP, India's leading distributor of premium lifestyle, sports, audio, wellness, and technology brands. As the Sales Manager for Sports, Wellness & Fitness Products, you must have prior experience working with premium sports, fitness, or wellness brands and managing dealer & distributor networks. Your role will require a strong sales drive, market understanding, a high-performance mindset, and the ability to build and grow a scalable distribution ecosystem. **Key Responsibilities:** - Drive revenue through various channels such as retail, dealer distribution, online marketplaces, B2B clients, gyms, sports clubs, physiotherapy chains, hospitals, and wellness centers. - Achieve monthly, quarterly, and annual sales targets. - Identify and develop new business opportunities and growth verticals. - Build partnerships with gyms, fitness studios, rehabilitation centers, sports academies, hotels, wellness chains, and corporates. - Conduct continuous market research and competitor analysis to suggest strategic business decisions. - Build, manage, and strengthen dealer and distributor networks across multiple cities. - Responsible for incremental width of distribution, onboarding new distributors, new dealers, and expanding into new geographies. - Maintain and grow relationships with top-performing partners. - Provide accurate and timely MIS reports, dashboards, forecasts, and performance insights. - Develop structured outbound sales processes and lead generation mechanisms. - Maintain strict credit discipline within the dealer and distributor ecosystem. - Maintain deep product understanding of premium fitness, wellness, and smart health devices. - Must be a go-getter, aggressive, target-driven, and hungry for sales. **Required Skills & Qualifications:** - Education: MBA preferred (Sales, Marketing, Sports Management, or Business Management), Bachelor's degree in Business, Marketing, Sports Science, Fitness Management, or related field. - Experience: 5-10 years in premium sports, fitness, wellness, or wearable technology industry, experience in dealer-distributor network management, prior experience selling premium recovery devices, fitness equipment, smart health trackers, or sports products is essential. - Skills: Excellent communication, negotiation, and relationship management, strong analytical and MIS capabilities, proficiency in MS Excel, CRM, sales tracking tools, and forecasting systems, ability to manage multi-city sales operations. - Key Competencies: Target- and result-driven mindset, high ownership and accountability, professionalism, strategic thinking, excellent stakeholder and partner-building ability.,