Customer Support Executive

About Luxury Personified LLP

Bang & Olufsen, Marshall, Devialet, Sonos, Dyson, and GoPro

energetic, customer-oriented, and communication-savvy fresh graduates

Customer Support Executive

• Voice Support (Outbound Calls)

• Chat Support (Real-time Assistance)

• Email Support (Written Communication & Resolution)

customer service, client management, and luxury retail support

Key Responsibilities

Voice Process (Outbound Calls)

• Serve as the first point of contact for customers, addressing queries with professionalism and empathy.
• Make outbound calls for service follow-ups and appointment scheduling.
• Deliver personalized support to HNI and Super HNI clients, following approved scripts.
• Effectively handle escalations, resolve complaints, and ensure customer satisfaction through calm, solution-focused conversations.
• Demonstrate telephone etiquette, active listening, and patience while managing both routine and complex issues.
• Maintain a polite, professional, and confident tone that aligns with the brand’s premium positioning.
• Accurately log call details and customer interactions in the system for record-keeping and future reference.
• Follow SOPs diligently and consistently.
• Ensure

  100% of calls in queue are addressed within 1 day.

• Ensure

  100% of assigned tasks are actioned within 1 day.

Chat Process

• Respond promptly to customer queries on live chat platforms.
• Assist customers with product information and troubleshooting.
• Manage multiple chat conversations simultaneously with accuracy and deftness.
• Ensure a smooth and engaging digital experience for customers.

Email Support

• Draft professional, clear, and grammatically correct responses to customer emails.
• Resolve product-related, service-related, and order-related concerns in writing.
• Maintain accurate records of interactions for audit and reference.
• Follow defined SOPs while ensuring personalized communication.

What We are Looking For (Eligibility & Skills)

• Education:

  Fresh graduates / final year students from any discipline (B.A., B.Com, BBA, B.Sc., B.Tech, etc.).

• Experience:

  0–2 year (Freshers are welcome).

• Communication Skills:

  Excellent verbal and written English (Hindi proficiency will be an added advantage).

• Soft Skills:

  Active listening, patience, empathy, and problem-solving abilities.

• Tech Skills:

  Basic knowledge of MS Office, email drafting, and comfort with digital tools.
• Ability to work in a

  team-oriented

  ,

  target-driven

  collaborative environment.
• Flexibility to work in shifts (if required, depending on business needs).

Why Join Us?

• Opportunity to represent

  global luxury & premium brands

  and interact with

  HNI

  customers.
• Structured

  training program

  for freshers to build communication and customer service skills.
• Career growth opportunities across sales, marketing, and client servicing functions.
• Dynamic and youthful workplace culture.
• Competitive salary package with performance incentives.

Compensation & Benefits

• Salary Range:

  Competitive, in line with market standards for freshers.
• Employee discounts on luxury products.
• Continuous training and skill development.