Head of Customer Experience

Company Description

The Binge Town is India's first and largest chain of Private Theater Celebration spaces with 16 branches across Bangalore, Hyderabad, Delhi, Mumbai, Chennai and Noida. As of July 2025, we have completed more than 100,000 bookings and received over 40,000 Google reviews averaging 4.9 stars. Our commitment to delivering exceptional experiences has made us a trusted name in the industry. Visit us at www.thebingetown.com for more information.

Compensation:

Role Description

This is a full-time on-site role for a Head of Customer Experience. You will be responsible for overseeing and enhancing the overall customer journey, across all branches of The Binge Town. Daily tasks include handling Escalations, conducting RCA on escalations to take corrective steps, developing strategies to improve customer experience, analyzing overall customer feedback metrics, and making sure that SOPs are being followed at all point of operations. The role requires travelling to other cities for at least one week every month (All expenses paid for by the company).

Qualifications & Skills

• At least 3 years experience in Events/Hospitality Industry.
• Graduation or above.
• Fluency in English, Hindi and Kannada. Fluency in more languages is a plus.
• Strong Analytical Skills and ability to interpret customer data
• Strong leadership skills
• Strong training skills