Associate Operations Manager - ACP Support

Role Overview: As an Associate Operations Manager - ACP Support at IDFC FIRST Bank in Navi Mumbai, Maharashtra, India, you will be an integral part of the Tech Operations department of Retail Banking Operations. Your primary responsibility will be to support the ACP team in managing credit card operations. You will play a crucial role in analyzing data, collaborating with cross-functional teams, developing operational procedures, mentoring team members, and ensuring compliance with industry standards. Key Responsibilities: - Provide support to the ACP team in managing credit card operations and processes - Monitor and analyze data to identify areas for improvement and implement solutions - Collaborate with cross-functional teams to ensure smooth functioning of credit card operations - Develop and maintain operational procedures and policies - Train and mentor team members to ensure high-quality service delivery - Stay updated with industry trends and regulations related to credit card operations - Handle escalations and resolve customer complaints in a timely and efficient manner - Conduct regular audits to ensure compliance with internal policies and procedures - Prepare and present reports on operational performance to senior management Qualifications: - Bachelor's degree in Business Administration, Finance, or a related field - Minimum of 3 years of experience in operations, preferably in the banking or financial services industry - Strong knowledge of credit card operations and processes - Excellent analytical and problem-solving skills - Ability to work under pressure and meet tight deadlines - Strong communication and interpersonal skills - Proficient in MS Office and other relevant software - Prior experience in managing a team is preferred,