7 Operational Procedures Jobs

Department : 9315 Offshoring - Accounting How you might spend your days (Main Roles & Responsibilities) As an System Consultant (ERP Functional Consultant), you'll be working with a dynamic, multi-disciplinary team where your daily responsibilities include, but not limited to: Responsible for configuration of D365 (Microsoft Dynamics 365 Finance & Operations) and keeping the environments up to date. Documentation of configuration. Defining, setting up, and maintaining security roles. Support SIT / UAT for Finance: Be involved in supporting System Integration Testing (SIT) and User Acceptance Testing (UAT) for finance, stepping in to resolve issues if tests are unsuccessful, based on understanding of configurations, security roles and extensions. Taking responsibilities of for solving Bugs. Support Acubiz Implementation: Support the implementation of Acubiz for expense management and ensure its proper integration with the ERP system. Go-live and Hypercare Support: Provide trouble shooting and support during the go-live phase and hyper care to ensure all systems function correctly and issues both functional but technical are resolved promptly. Staying updated on Microsoft Dynamics 365 updates and new features and contributing to the ongoing operation and configuration of the platform. Development of the ERP Operational Playbook, including operational procedures, release, deployment, and change management processes for ERP. Ensuring governance, support, and continuous improvement of the ERP system. Setting standards for ERP operational processes in the cloud. Flexible to handle any ad hoc requests received from counterpart on related tasks. Who you are (Preferred Competencies) We care about who you are as a person. In the end, how you work, and your energy is what impacts the effort we do as a team. As a person, you: You will be part of a highly competent and strong team that has solid experience in this niche. And you get the opportunity to learn from some of the best. Our team works passionately and dedicated with their tasks. A team that is socially engaged and takes care of each other, but also goes the extra step for their activities. A busy and challenging environment where the days are rarely the same. The opportunity to gain in-depth knowledge of Financial Systems operations, Projects, and Stake holders across all departments. We create the framework for a good learning environment, and you help to fill them. The miles youve walked (Education and Work Experience) In all positions there are some things that are needed, and others a bonus. We believe these qualifications are needed for you to do well in this role: B.com / BBM / BBA / Economics / M.Com / MBA graduate or similar education in a Financial Systems field 4 to 7 years of hands-on proficiency in F&O configurations and second-level problem solving. Proficient in the operation of IT platforms with experience in driving functional change and release processes. Well acquainted with finance processes as well as expense and time management areas Soft skills: Ability to drive continuous improvements. Robust problem-solving skills and an analytical mindset. Strong collaboration skills and a drive to get things done. Enthusiasm for taking the lead in building new processes for ERP support in a cloud environment. Proactive and driven, eager to make a difference and assist in creating a new and modern ERP operational department. Ability to work independently as well as in team. Is interested in working in an energetic environment, value engagement, and want to work with highly skilled colleagues Have very strong stakeholder management and communication skills. Have experience with using MS Dynamics 365, SAP, Oracle, Excel, Projects, as additional advantage. Are fluent in English, spoken and written.

Roles and Responsibilities for Day Shift Timings: The day shift will be 9 hours between 7 AM and 9 PM, including a 1-hour lunch break. We are looking for a motivated and organized Team Lead to oversee our Data Entry & Processing Operations team. In this role, you will be responsible for supervising daily workflows, ensuring data quality and turnaround time, and helping your team grow and perform at their best. Key Responsibilities Lead and manage the Data Processing team responsible for validating land/property-related records for client banks. Plan and allocate daily tasks and monitor the accuracy, speed, and quality of outputs. Conduct regular reviews to track performance, identify challenges, and resolve them in collaboration with other teams. Oversee the Quality Check (QC) process, providing constructive feedback and guidance to improve results. Prepare daily, weekly, and monthly reports on productivity and accuracy. Document operational procedures, recurring issues, and process improvements. Act as the point of contact for coordination with management and other internal departments. Key Skills & Competencies Strong team leadership and people management skills. Excellent organizational and time management abilities. Problem-solving mindset with attention to detail. Hands-on experience with QC processes is an advantage. Ability to identify process gaps and drive continuous improvement. Proficient in Gujarati; working knowledge of English is preferred. Basic digital literacy (Excel, dashboard tools, internal workflow tools). Qualifications Bachelors degree in any discipline (or equivalent work experience). 2 to 4 years of experience in data processing or operational roles. Minimum 1 year of experience in a leadership or supervisory position. Experience in BFSI, real estate, or document-based workflows is a plus. Proficiency in Microsoft Excel or Google Sheets. Basic understanding of image editing software (online tools). Good attention to detail. Ability to manage time effectively and work on multiple tasks.

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employeesSingle Point of Contact of employees Respond and close all feedbacks within defined SLAShares observations regarding any misalignment to defined guidelines of the area allocatedHave periodic connects with all point of contactof different business to understand their perspective of serviceExecute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant ManagerActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successSupport in client specific initiatives such technology roll-outs, benchmarking, best practices etc.Welcoming guests in a friendly and professional way.Addressing and escalating customer complaints.Providing information about varieties of food available, programs and other services.Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and specialty. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present. Ideal Experience Bachelor s degree/ Degree in Hotel Management, business or other related field; Experience of 1 - 3 years in hospitality - hotel & aviation Industry / Coworking spaces Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Proficient in MS Office suite Excellent communication verbal and written. MAJOR RESPONSIBILITIES Establish direct relationship with the employees working from the office Single Point of Contact of employees working from office for issues resolution & workspace change within the premises Respond and close all service tickets and feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams) Have periodic connects with all point of contact of different business to understand their perspective of service Plan and execute employee engagement events in line with client expectations Consolidate feedback to management team regularly for ongoing improvement implementation Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

ROLE AND RESPONSIBILITIES OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the JPMC Global Real Estate ( GRE ) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients. MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Creates Occupant Delight Has a natural hospitality-orientated communications acumen Embedded Go To trusted Workspace partner fostering all-level relationships Understands business traits/ cadence/ needs Deep Workspace & Surrounding area knowledge Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team) Single Point of Contact for issues resolution & Workspace change within the premises Problem solves & Resets space on the fly Acts as basic counsel regarding space needs/options as per Workspace Standards Be part of a highly proactive, responsive, dynamic and agile team Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Escalate facilities issues to management team when necessary Consolidate feedback to management team regularly for ongoing improvement implementation Participate in ad-hoc projects when required Client/Stakeholder Management Assist workspace experience manager in Pro-actively developing and managing Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Report any concerns or patterns in employee feedback periodically to workspace experience manager Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management Must be customer focused and be proactive in establishing customer relationships Responsible and accountable for all service request Ensure service deliverables are met with SLA and KPI Periodically review all reports and feedback to identify trends and bring changes Respond and close all service tickets and feedbacks within defined SLA Plan and execute employee engagement events in line with client expectations Communicate with users by consolidating feedback to ensure expectations are achieved Escalate facilities issues to management team when necessary Have periodic connects with all point of contact of different business to understand their perspective of service Work with all related parties on timely delivery of all services To undertake continuous floor inspections ensure cleanliness and maintenance is correct Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Continuous Improvement implementation Conduct data analysis report when necessary Ensure the delivery of all operational requirements as per the client scope of works across site Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management. Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures Ensure data integrity of all systems across the Region and perform audits from time to time Oversee office premises and delivery of hospitality services for users Participate in ad-hoc projects when required CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience of 8 + years in hospitality - hotel & aviation Industry / Coworking spaces Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Proficient in MS Office suite An added benefit would be a Bachelor s degree/ Degree in Hotel Management, business or other related field; Excellent communication verbal and written. Experience of leading a young millennial team Critical Competencies for Success (with corresponding I am JLL behaviors') Client Focus & Relationship Management - I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership - I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills - I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking - I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Natural communicator who enjoys engaging at all levels Creative mindset Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures

What this job involves: Leading on-site operations Are you a pro at giving on-site support Enjoy w orking with a team youll oversee the day-to-day client activities for the assigned facility as SPOC for client from JLL adhering to standards agreed with client . Below are detail Goals and R esponsibilities for this position. To achieve excellence in predictive and preventive maintenance programs with highest standards and ensure energy conservation practices with highest standards Manage Site Operations Soft Services and M&E operations as per defined SOW with enhanced quality standards and deliverables within the stipulated timelines To oversee on site Project works (small infra modification)and R&M activities ensuring no deviations to process standards and Safety Financial Management - Inputs for budget provisions Technical activities - tracking plan to execution in coordination with Client site lead / Tech Lead in close coordination with JLL Account Director. Track day to day activities and Achieve Key Performance Indicators and Service Level Agreements targets for Energy and Sustainability, EHS and implementation of Technology / Digital platforms Develop - Establish Engineering & Operational procedures and ensure implementation at all locations Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations. Plan & take responsibility for smooth operations of all Mechanical, Electrical, plumbing installations and Civil works pertaining to the facility Responsible for planning a critical spares list for all installations as per manufacturers recommendations and inventory. Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs; Periodically inspect the logbooks, checklists, and PPM schedules for a better management of Engineering systems. Ensure implementation of JLL Technology Modules CMMS, Check Mate IMT etc for Engg activities and publish Dashboards on periodic basis Work towards the ZERO down time and set up the practices to ensure the delivery of seamless service to Clients. Ensure adherence to Incident Management Process Incident Communication, IR / RCA Submissions, and track RCCAs till 100% closure. Prepare Incident Summary. Lessons Learned and team briefing sessions to avoid recurrences on regular basis. Keep the track of all legal & building statutory compliance's related to facility & engineering operations - DGReturns , CEIG Inspections , Fire NOCs, Lift, Explosives and stability certificate etc & ensure renewals by advance intimations Monitor AMCs for all M&E equipments and Services are delivered as per agreed SOW/SLAs by service partners. Also review service reports and track actions for closure of observations Carry out Technical Audits for all installations at periodical intervals for PAN India locations and ensure site readiness for external audits. Ensure all external / internal audits are attended and observations are tracked till closure by submission of regular updates. Risk Register for Pan India locations review and submission on periodical basis. Identify and Implement the Energy Management Programs to reduce the Energy Cost and share updates on regular basis. Responsible for implementation of EHS Standards, Compliance Documentation, and readiness for ISO audits / internal audits by periodical reviews with site teams / WNS SPOCs Implementation of Energy & Sustainability Program, Carbon Net Zero Program at WNS account by active participation for process developments and documentation. As a part of Digital Initiative, you are required to involve in Implementation and Use of Technology Tools by JLL and ensure its operations and further periodic analysis is done and reports submission to client You also need to Monitor Energy Consumption and implement initiatives to reduce / control energy consumption at site. Provide dashboard / data for analysis to client lead on regular basis and identify NO Cost/ Low Cost initiatives for implementation to achieve savings This position needs a good analytical skills to ensure all data collected as part of checklist / Log sheets is analysed while preparing Scheduled reports like MIS , MMR , Facility Dashboards as part of SLA and are submitted on time and monthly Review Meetings are completed with client leads. You need to work closely with service partners / adhoc vendors for effective management of all deliverables and monitor performance on site with timely highlighting challenges to functional Lead / City Lead Coordinate with client SPOC for all adhoc project works, prepare BOQ/SOW and get proposals from vendor partner for budgeting purpose. This job will also entail the question How do I ensure the safety of my colleagues You will do this by promoting adherence to health and safety standards. Sound like you To apply, you need to be: Competent and goal-driven Do you have Degree / Diploma in Electrical Engg with 10 -12 years total experience in Facilities and min 3 years working as Facility Manager / Site Lead Proven ability to function effectively as part of a team Proven ability to initiate and follow through withimprovement initiatives Excellent people skills and ability to interact with a wide range of client staff and demands. Demonstrated experience with tendering and service improvement initiatives required. Knowledge of Occupational Safety requirements. Strong PC literacy and proven ability to manage daily activities using various tools/systems. Demonstrated experience with continuous improvement initiatives highly desirable. Demonstrated experience with client reporting and preparation of reports required.

Overall responsibility for day-to-day management of business on behalf of the Managing Director GM in charge of an organization and report to the Managing Director General duties will include budgeting, sourcing products, pricing managing P& Required Candidate profile 7 to 10 yrs strong experience in E-commerce industry Willing to travel Mandatory from Ecommerce Industry Kindly reach us @ Hema - 7305057834 adducoindia@gmail.com