Senior Customer Support Representative

Role Overview: You will be responsible for managing overall customer queries, complaints, and escalations in a day shift job. Your role will involve coordinating with customers and field sales executives to schedule home visit appointments, maintaining appointment calendars, and updating tracker sheets. Additionally, you will follow up with the team to track the status of visits and order closures. Conducting review calls with customers post-service to gather feedback, overseeing Customer Care Executive for other customer queries and escalations, ensuring timely and professional communication throughout the customer journey, handling escalations professionally, and reporting to management are also part of your responsibilities. Key Responsibilities: - Manage overall customer queries, complaints & escalations - Coordinate with customers & field sales executives to schedule home visit appointments - Maintain & update appointment calendars and tracker sheets - Follow-up with the team to track status of visits & order closures - Conduct review calls with customers post-service to gather feedback & encourage reviews - Oversee Customer Care Executive for other customer queries & escalations - Ensure timely & professional communication throughout the customer journey, handle escalations professionally, and report to management Qualifications Required: - Male/Female Graduates Preferred - More than 2 years of experience in Senior Customer service - Proficiency in English & Hindi with any south Indian Language is required Please note that the company provides benefits such as paid sick time and Provident Fund.,