The ideal candidate will have experience in all areas related to the human resources field. They should be comfortable onboarding new candidates and collecting necessary background information as well as assisting employees while at work. This candidate should work closely with management in order to provide training for employees and establish ways to increase employee engagement. Responsibilities Managing and administering HR processes across talent acquisition and talent management functions. Should be able to coordinate with recruitment agencies for hiring at all levels. Collaborating with hiring managers on recruitment needs. Based on the hiring requisitions received and urgency– must be able to prepare a plan, organize and prioritize hiring accordingly. Responsible for onboarding new hires and ensuring relevant documents are collected at the time of joining. Plan and conduct inductions and orientations for new hires– by presenting a walk- through about the company, employment conditions and important company policies. Document Management- Draft offer letters/employment contracts, NDA’s (Non-Disclosure Agreements) and salary annexures, employment letters (for various purposes), appraisal letters. Manage employee records– this is managed manually on the internal shared drive (as well as on the HRIS tool whenever the case may be) Setting up and documenting processes and procedures across all HR functions for a better and systematic approach Publish policies and provide training to employees and Business Unit Heads on various policies and procedures Provide information and advice to the management in all HR related matters- such as disciplinary issues, performance issues, harassment etc. Manage and apply disciplinary measures for any employment and company policy violations. Managing payroll gather payroll inputs for each month, maintain accuracy in recording changes to the monthly payroll data– based on requests from employees or management. providing the inputs to the payroll partner to process monthly salaries for all staff in the organization. Forthe US–maintain updates on the HRIS system. Manage- Onboarding/separations for the US– updating the HRIS portal with relevant information. Maintain all HR databases– keep data sheets always updated with any changes to employment, personal changes, salary changes and any other applicable changes. Managing POSH compliance for the organization Assist with running the annual appraisal cycle. Organize and manage the rewards and recognition program– quarterly, half yearly and annually Qualifications Bachelor's degree 2 - 3 years of experience in HR or related field Strong organization, communication and conflict resolution skills Demonstrated ability to onboard new employees and manage HR tasks Proficient in Microsoft Office suite
JOB DESCRIPTION Role Overview The AR, Collections & AP Specialist is responsible for managing the full lifecycle of Synup’s Accounts Receivable and Accounts Payable processes — including invoice tracking, dunning workflows, collections follow-ups, updating cashflow forecasts, and executing the AP payout calendar. This role works closely with Finance, Customer Success, Sales, and the CEO, and is critical to reducing DSO, improving cashflow, and ensuring operational discipline across AR/AP. This position is based in India , with daily overlap during US mornings (EST) . Work timings - 4 PM to 1 AM Responsibilities Accounts Receivable & Collections Monitor Chargebee dunning for overdue invoices Manage Zoho Desk AR tickets and maintain accurate status updates Execute manual follow-up sequences: Friendly reminders Payment due reminders Escalation notices Final reminders before suspension Call AP departments for overdue balances according to established cadence Update cashflow forecast sheet with expected payments Generate manual invoices when required and send to client AP Mark accounts delinquent in system Own daily governance with key stakeholders Prepare data for collection agency when accounts reach 120+ days Track all communication in Zoho Desk Accounts Payable Maintain vendor payment schedule Update weekly cashflow forecast with vendor payables Ensure timely payouts based on forecast Maintain vendor ledger & status Reporting Update weekly/monthly AR dashboards Maintain: Total AR balance Overdue balancen and % DSO Collections achieved Collection agency outcomes Bad debt % of overdue accounts Prepare inputs for Bi-Monthly Collections Review Required Skills 3–7 years AR/Collections experience (preferably US clients) Excellent written English Comfortable calling US customers Strong attention to detail High ownership and reliability Experience using any of the following (preferred): Chargebee Zoho Desk / Zoho CRM Quickbooks / Netsuite SaaS AR workflows Strong Google sheet skills
Senior Customer Support Specialist Synup is a leading Digital Profile Management platform specializing in local marketing, discovery, and engagement for B2B and B2C enterprises, agencies, and SMBs worldwide. With a strong presence of 150,000+ businesses benefiting from our cutting-edge technology daily, Synup has earned consecutive spots on the Inc. 500 Fastest Growing Company list and is poised to revolutionize marketing technology. At Synup, we foster an innovative, collaborative, and passionate culture. We seek out creative, driven self-starters with a global mindset, empathetic nature, and a sense of urgency. Our work environment encourages open dialogue, mutual respect, intellectual rigor, and a touch of humor. If you thrive in a collaborative team dynamic and excel at multitasking, Synup may be your ideal workplace. We are currently seeking a top-performing Customer Support Specialist to join our rapidly expanding organization as an integral member of our Customer Support team. As a crucial component of our customers' success, the CS team plays a vital role in ensuring exceptional experiences and outcomes. Responsibilities: ● Be the primary contact for Synup customers and provide world-class customer service through email, chat, and phone. ● Drive CSAT by creating a positive customer experience through personalized attention, proactive problem-solving, and going the extra mile. ● Work closely with the Engineering team to resolve customer technical issues and create JIRA tickets for issues that require their intervention. ● Act as a customer advocate by actively gathering feedback and reporting customer requests to Product Management and Engineering. ● Manage the relationship with SMB accounts to ensure high levels of engagement, oversee renewals, and identify and drive targeted cross-sell opportunities. ● Act as a customer advocate by actively gathering feedback and reporting customer requests to Product Management and Engineering. Minimum Qualifications: ● Bachelor's degree with 5+ years of experience in customer-support role ● Good Oral and Written communication skills ● Having digital marketing experience will be a plus. ● Confident, high-energy, self-motivated, and a true team player. ● Experience working with senior and executive-level customer contacts. Expectation: ● Working hours : 6.30pm to 3.30am IST ● Work type : Hybrid Synup is an equal opportunity workplace. We live diversity every day and are committed to creating an inclusive environment for all employees regardless of race, color, religion, gender, nationality, political affiliation, sexual orientation, marital status, age, disability, genetic information, membership in an employee organization, parental status, military service, socio-economic level, or other non-merit factors.