AR, Collections & AP Specialist

Role Overview

The AR, Collections & AP Specialist is responsible for managing the full lifecycle of Synup’s Accounts Receivable and Accounts Payable processes — including invoice tracking, dunning workflows, collections follow-ups, updating cashflow forecasts, and executing the AP payout calendar.

This role works closely with Finance, Customer Success, Sales, and the CEO, and is critical to reducing DSO, improving cashflow, and ensuring operational discipline across AR/AP.

India

Responsibilities

Accounts Receivable & Collections

• Monitor Chargebee dunning for overdue invoices
• Manage Zoho Desk AR tickets and maintain accurate status updates
• Execute manual follow-up sequences:
• Friendly reminders
• Payment due reminders
• Escalation notices
• Final reminders before suspension
• Call AP departments for overdue balances according to established cadence
• Update cashflow forecast sheet with expected payments
• Generate manual invoices when required and send to client AP
• Mark accounts delinquent in system
• Own daily governance with key stakeholders
• Prepare data for collection agency when accounts reach 120+ days
• Track all communication in Zoho Desk

Accounts Payable

• Maintain vendor payment schedule
• Update weekly cashflow forecast with vendor payables
• Ensure timely payouts based on forecast
• Maintain vendor ledger & status

Reporting

• Update weekly/monthly AR dashboards
• Maintain:
• Total AR balance
• Overdue balancen and %
• DSO
• Collections achieved
• Collection agency outcomes
• Bad debt % of overdue accounts
• Prepare inputs for Bi-Monthly Collections Review

Required Skills

• 3–7 years AR/Collections experience (preferably US clients)
• Excellent written English
• Comfortable calling US customers
• Strong attention to detail
• High ownership and reliability
• Experience using any of the following (preferred):
• Chargebee
• Zoho Desk / Zoho CRM
• Quickbooks / Netsuite
• SaaS AR workflows
• Strong Google sheet skills