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Customer Support Representative

1 years

2 - 3 Lacs

Posted:15 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Immediate hiring for Customer Support Work from Office Location: HSR Layout 6th sector, Bangalore Male/Female Graduates Preferred More than 6months experienced candidates preferred Day shift job 6 Days working & 1 Week off English & Hindi is required 1. Handle customer queries, complaints, and feedback via phone, email, chat, and social media. 2. Ensure prompt and effective resolution of customer concerns to enhance satisfaction. 3. Coordinate with internal teams such as sales, logistics, and service teams to facilitate smooth order fulfilment and after-sales support. 4. Track and monitor customer interactions, ensuring timely follow-ups and resolution. 5. Maintain accurate records of customer interactions and transactions in CRM tools. 6. Need to get Feedbacks, Reviews and work towards high score in CSAT & NPS 7. Provide product information, warranty details, and guidance on usage and maintenance. 8. Ensure compliance with company policies and service quality standards. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Interested candidates can share your resume to 9740706061(No Calls) Education: Bachelor's (Required) Experience: Customer service: 1 year (Required) Work Location: In person Speak with the employer +91 9740706061

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