Hiring For Technical support expert, For level 2

1 - 6 years

3 - 6 Lacs

Posted:10 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Provide advanced technical support and customer assistance through inbound voice channels
  • Resolve complex customer issues with professionalism and technical expertise
  • Act as a point of escalation for Level 1 support teams
  • Maintain detailed records of customer interactions and technical solutions
  • Ensure adherence to quality standards, compliance, and process guidelines
  • Collaborate with cross-functional teams to enhance customer experience and problem resolution
  • Meet or exceed key performance indicators related to resolution time, customer satisfaction, and call quality

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